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Hi, I’m Saktiavathy, a bilingual remote professional with over three years of experience delivering high-quality admin support, customer care, and content moderation across US time zones. I thrive in fast-paced, multi-cultural environments and pride myself on strong time management, reliability, and a proactive, solution-oriented mindset. I’m pursuing a Bachelor of Science in Biotechnology at AIMST University (Malaysia) from 2023 to 2026, which fuels my ability to learn quickly and apply analytical thinking to everyday tasks. I bring HIPAA privacy and security awareness, CRM proficiency (HubSpot, Salesforce, Zoho), and expert collaboration using Google Workspace, Google Drive, OneDrive, Slack, Zoom, and Notion. My aim is to contribute to teams that value clear communication, consistent processes, and measurable results, while growing my own skills in content, design, and digital administration.…Hi, I’m Saktiavathy, a bilingual remote professional with over three years of experience delivering high-quality admin support, customer care, and content moderation across US time zones. I thrive in fast-paced, multi-cultural environments and pride myself on strong time management, reliability, and a proactive, solution-oriented mindset. I’m pursuing a Bachelor of Science in Biotechnology at AIMST University (Malaysia) from 2023 to 2026, which fuels my ability to learn quickly and apply analytical thinking to everyday tasks. I bring HIPAA privacy and security awareness, CRM proficiency (HubSpot, Salesforce, Zoho), and expert collaboration using Google Workspace, Google Drive, OneDrive, Slack, Zoom, and Notion. My aim is to contribute to teams that value clear communication, consistent processes, and measurable results, while growing my own skills in content, design, and digital administration.

Saktiavathy Ravendran

Video Editor, Content Creator, Content Producer, +4

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Hi, I’m Saktiavathy, a bilingual remote professional with over three years of experience delivering high-quality admin support, customer care, and content moderation across US time zones. I thrive in fast-paced, multi-cultural environments and pride myself on strong time management, reliability, and a proactive, solution-oriented mindset. I’m pursuing a Bachelor of Science in Biotechnology at AIMST University (Malaysia) from 2023 to 2026, which fuels my ability to learn quickly and apply analytical thinking to everyday tasks. I bring HIPAA privacy and security awareness, CRM proficiency (HubSpot, Salesforce, Zoho), and expert collaboration using Google Workspace, Google Drive, OneDrive, Slack, Zoom, and Notion. My aim is to contribute to teams that value clear communication, consistent processes, and measurable results, while growing my own skills in content, design, and digital administration.…Hi, I’m Saktiavathy, a bilingual remote professional with over three years of experience delivering high-quality admin support, customer care, and content moderation across US time zones. I thrive in fast-paced, multi-cultural environments and pride myself on strong time management, reliability, and a proactive, solution-oriented mindset. I’m pursuing a Bachelor of Science in Biotechnology at AIMST University (Malaysia) from 2023 to 2026, which fuels my ability to learn quickly and apply analytical thinking to everyday tasks. I bring HIPAA privacy and security awareness, CRM proficiency (HubSpot, Salesforce, Zoho), and expert collaboration using Google Workspace, Google Drive, OneDrive, Slack, Zoom, and Notion. My aim is to contribute to teams that value clear communication, consistent processes, and measurable results, while growing my own skills in content, design, and digital administration.

Available to hire

Hi, I’m Saktiavathy, a bilingual remote professional with over three years of experience delivering high-quality admin support, customer care, and content moderation across US time zones. I thrive in fast-paced, multi-cultural environments and pride myself on strong time management, reliability, and a proactive, solution-oriented mindset. I’m pursuing a Bachelor of Science in Biotechnology at AIMST University (Malaysia) from 2023 to 2026, which fuels my ability to learn quickly and apply analytical thinking to everyday tasks.

I bring HIPAA privacy and security awareness, CRM proficiency (HubSpot, Salesforce, Zoho), and expert collaboration using Google Workspace, Google Drive, OneDrive, Slack, Zoom, and Notion. My aim is to contribute to teams that value clear communication, consistent processes, and measurable results, while growing my own skills in content, design, and digital administration.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Malay

Fluent

Tamil

Fluent

Work Experience

Remote Customer Support Specialist at International Clients

January 1, 2022 - Present

Delivered virtual customer support for US and global clients across multiple time zones. Managed 50+ daily inquiries via email, chat, and video calls with a 98% satisfaction rating. Achieved 95% first-call resolution rate through proactive problem-solving. Maintained detailed service records via Salesforce/HubSpot and ensured accurate reporting.

Telemarketing Specialist at AIMST University

October 1, 2024 - October 26, 2025

Generated 14 confirmed student enrollments through strategic outreach campaigns. Achieved 85% contact success rate, independently managing CRM of 200+ leads. Collaborated virtually with admissions team, improving application efficiency by 30%.

Certified Medical Interpreter at Martti OWG (One World Global)

June 1, 2024 - October 26, 2025

Completed 80-hour US-standard certification in medical interpretation. Supported telehealth sessions across emergency medicine, pediatrics, and mental health. Maintained 100% HIPAA compliance and accuracy in high-pressure remote settings.

Virtual Administrative Assistant at Freelance Remote Roles

December 1, 2023 - October 26, 2025

Provided admin support to US small businesses—managing calendars, inboxes, and documentation. Handled 1000+ weekly data records with 99.8% accuracy. Coordinated virtual meetings and streamlined filing using Google Drive & OneDrive.

Remote Content Moderator at Global Social Media Platform

February 1, 2022 - October 26, 2025

Reviewed 500+ user submissions daily for compliance with community standards. Achieved 96% accuracy while supporting 24/7 moderation coverage. Leveraged cultural awareness to ensure fair, sensitive decision-making.

Remote Content Moderator at Global Social Media Platform

June 1, 2020 - February 28, 2022

Reviewed 500+ user submissions daily for compliance with community standards; achieved 96% accuracy while providing 24/7 moderation coverage; leveraged cultural awareness to ensure fair, sensitive decision-making.

Virtual Administrative Assistant at Freelance Remote Roles

March 1, 2021 - December 31, 2023

Provided admin support to US-based small businesses—managing calendars, inboxes, and documentation; handled 1,000+ weekly data records with 99.8% accuracy; coordinated virtual meetings and streamlined filing using Google Drive & OneDrive.

Remote Customer Support Specialist at International Clients

June 1, 2020 - February 28, 2022

Delivered remote customer support across healthcare, education, and SaaS sectors; used CRM tools (HubSpot, Salesforce, Zoho CRM); practiced cross-cultural communication and time-efficient problem solving.