Available to hire
I’m Sakura De Francesco, a bilingual professional based in Cork, Ireland with over seven years of experience across customer service, recruitment, HR administration, emergency case management, and content creation. I am currently studying AI and ML through the National College of Ireland, pursuing a Higher Diploma in Science (Computing).
I excel in fast-paced environments, enjoy solving problems, and have a track record of driving process improvements, leading initiatives, and exceeding targets. I’m passionate about video editing and 2D/3D animation, and I enjoy cross-functional collaboration and mentoring teams. I am available for immediate interview; full right to work in Ireland.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Italian
Fluent
Work Experience
Receptionist at Dooctor.ie
April 1, 2025 - June 1, 2025Managed patient reception: greeted patients, recorded presenting symptoms, and relayed information to physicians using the SOCRATES documentation system. Identified a national data security vulnerability, escalated promptly, and contributed to a resolution. Implemented a cash-handling log to flag discrepancies and prevent misappropriation. Maintained stock inventory to support daily clinic operations.
Emergency Assistance Case Manager at nib Travel Services Ireland Limited
December 1, 2021 - September 1, 2022Managed complex emergency cases including lost/stolen property, serious illness, criminal incidents, and deaths overseas. Liaised directly with emergency services including police, air ambulance, and hospitals across multiple jurisdictions to deliver timely solutions. Produced concise case documentation and coordinated with claims and medical teams under significant time pressure. Provided compassionate, clear communication to distressed travellers and global partners in high-stakes situations.
Games Advisor at Electronic Arts
May 1, 2020 - April 1, 2021Provided specialist technical support for account security and platform issues (PlayStation, Xbox, PC) using diagnostic tools such as DxDiag and MsInfo32. Developed and piloted a project addressing verbal abuse of staff, contributing to a safer working environment. Contributed to a company-wide mental health education programme and supported the Able accessibility team.
Customer Service Agent & Temporary Recruiter at Zazzle
July 1, 2019 - April 1, 2020Consistently exceeded the Net Promoter Score target, averaging 96 customer contacts per day. Seconded to the recruitment team where responsibilities included CV screening, shortlisting, scheduling, and conducting initial interviews — achieving a recruitment conversion rate above 80%.
Customer Service Roles (CSA, CAP, RCA, SPS) at Amazon Customer Services
September 1, 2018 - June 1, 2019CSA, CAP: Conducted account investigations to prevent customer abuse; managed refunds and replacements for lost, damaged, or defective items. RCA: Coordinated candidate interview scheduling across multiple business functions (IT & Engineering, Robotics, Military, Supply Chain, etc.), meeting a target of 100 interviews per week. SPS: Supported third-party sellers across amazon.co.uk and amazon.it, applying bilingual skills to resolve queries effectively.
Sales Associate at Starwood Hotels & Resorts (Marriott International)
May 1, 2018 - August 1, 2018Managed customer requests and acted as liaison between guests and hotel teams, upholding the high service standards of a luxury international brand.
Travel Agent & Personal Vacation Consultant at ICE: International Cruises & Excursions (now Arrivia)
September 1, 2017 - April 1, 2018Booked and facilitated all aspects of customer travel (flights, hotels, transport) involving high-value transactions requiring meticulous attention to detail. Excelled in a single-call close sales environment, earning back-to-back awards for highest sales performance. Progressed to a Personal Vacation Consultant role, managing an individual client portfolio and acting as the sole point of contact for assigned customers.
Customer Advisor & Claims Team Advisor at Irish Life Health (via ABTRAN)
November 1, 2016 - August 1, 2017Presented and compared health insurance plans to prospective and existing members in the Sales & Renewals team. Managed claims discussions in the Claims Department, explaining decisions and processes, and handled a high volume of written correspondence.
Content Creator at TheRealZahyra
May 19, 2026 - PresentRecord videos of topics of interest in games I enjoy, edit them and post them. Keep track of YouTube Analytics. Go live on Twitch and keep track of Twitch Analytics and StreamElements Analytics. Keep socials like Bluesky, TikTok, and Facebook updated
Education
Higher Diploma in Science (Computing) — AI & Machine Learning at National College of Ireland (NCI)
January 11, 2030 - May 19, 2026Certificate in Science (Computing) at National College of Ireland (NCI)
January 11, 2030 - February 1, 2025Certificate in 2D/3D (Modelling & Animation) at Dundalk Institute of Technology (DKIT)
January 11, 2030 - May 1, 2024Higher Diploma in Science (Computing) — AI & Machine Learning at National College of Ireland (NCI)
January 11, 2030 - May 19, 2026Certificate in Science (Computing) at National College of Ireland (NCI)
February 1, 2025 - May 19, 2026Certificate in 2D/3D (Modelling & Animation) at Dundalk Institute of Technology (DKIT)
May 1, 2024 - May 19, 2026Higher Diploma in Science (Computing) — AI & Machine Learning at National College of Ireland (NCI)
January 11, 2030 - May 19, 2026Certificate in Science (Computing) at National College of Ireland (NCI)
January 11, 2030 - February 1, 2025Certificate in 2D/3D (Modelling &) Animation at Dundalk Institute of Technology (DKIT)
January 11, 2030 - May 1, 2024Higher Diploma in Science (Computing) — AI & Machine Learning at National College of Ireland (NCI)
January 11, 2030 - May 19, 2026Certificate in Science (Computing) at National College of Ireland (NCI)
February 1, 2025 - May 19, 2026Certificate in 2D/3D (Modelling &) Animation at Dundalk Institute of Technology (DKIT)
May 1, 2024 - May 19, 2026Qualifications
Higher Diploma in Science (Computing) — AI & Machine Learning
January 11, 2030 - May 19, 2026Certificate in Science (Computing)
January 11, 2030 - February 1, 2025Certificate in 2D/3D (Modelling & Animation)
January 11, 2030 - May 1, 2024Certificate in Science (Computing)
February 1, 2025 - May 19, 2026Certificate in 2D/3D (Modelling & Animation)
May 1, 2024 - May 19, 2026Higher Diploma in Science (Computing) — AI & Machine Learning
January 11, 2030 - May 19, 2026Higher Diploma in Science (Computing) — AI & Machine Learning
January 11, 2030 - May 19, 2026Certificate in Science (Computing)
February 1, 2025 - May 19, 2026Certificate in 2D/3D (Modelling & Animation)
May 1, 2024 - May 19, 2026Industry Experience
Healthcare, Gaming, Travel & Hospitality, Retail, Professional Services, Media & Entertainment, Software & Internet, Education, Other
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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