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I'm a multilingual customer service and IT support specialist with 10+ years of experience in troubleshooting, help desk operations, and client engagement. I excel at resolving complex issues in fast-paced, high-volume environments and have a proven track record of improving service efficiency and customer satisfaction. Beyond technical support, I leverage web management, social media strategy, and digital marketing to strengthen brand presence and drive engagement across platforms. Fluent in English, French, Spanish, Hindi, and Punjabi, I collaborate effectively with diverse teams to deliver exceptional experiences.…I'm a multilingual customer service and IT support specialist with 10+ years of experience in troubleshooting, help desk operations, and client engagement. I excel at resolving complex issues in fast-paced, high-volume environments and have a proven track record of improving service efficiency and customer satisfaction. Beyond technical support, I leverage web management, social media strategy, and digital marketing to strengthen brand presence and drive engagement across platforms. Fluent in English, French, Spanish, Hindi, and Punjabi, I collaborate effectively with diverse teams to deliver exceptional experiences.

SAL SINGH

Content Creator, Content Designer, Brand Designer, +2

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I'm a multilingual customer service and IT support specialist with 10+ years of experience in troubleshooting, help desk operations, and client engagement. I excel at resolving complex issues in fast-paced, high-volume environments and have a proven track record of improving service efficiency and customer satisfaction. Beyond technical support, I leverage web management, social media strategy, and digital marketing to strengthen brand presence and drive engagement across platforms. Fluent in English, French, Spanish, Hindi, and Punjabi, I collaborate effectively with diverse teams to deliver exceptional experiences.…I'm a multilingual customer service and IT support specialist with 10+ years of experience in troubleshooting, help desk operations, and client engagement. I excel at resolving complex issues in fast-paced, high-volume environments and have a proven track record of improving service efficiency and customer satisfaction. Beyond technical support, I leverage web management, social media strategy, and digital marketing to strengthen brand presence and drive engagement across platforms. Fluent in English, French, Spanish, Hindi, and Punjabi, I collaborate effectively with diverse teams to deliver exceptional experiences.

Available to hire

I’m a multilingual customer service and IT support specialist with 10+ years of experience in troubleshooting, help desk operations, and client engagement. I excel at resolving complex issues in fast-paced, high-volume environments and have a proven track record of improving service efficiency and customer satisfaction.

Beyond technical support, I leverage web management, social media strategy, and digital marketing to strengthen brand presence and drive engagement across platforms. Fluent in English, French, Spanish, Hindi, and Punjabi, I collaborate effectively with diverse teams to deliver exceptional experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

French

Fluent

Spanish; Castilian

Fluent

Hindi

Fluent

Panjabi, Punjabi

Fluent

Work Experience

Bilingual (English/French/Spanish) Social Media Manager, Tech Support, Customer Service & Recruiter at Forever Bloom

July 1, 2025 - November 21, 2025

Lead bilingual social media strategy across Instagram, Facebook, and TikTok; deliver bilingual customer service and technical support via live chat, phone, and email; resolve 30+ daily inquiries with 95%+ CSAT; provide bilingual tech troubleshooting for website, app, and platform issues; conduct bilingual recruitment, interviews, and onboarding for marketing, support, and tech teams; monitor analytics and implement growth strategies to increase visibility, followers, and brand loyalty.

Bilingual (English/Spanish) Seasonal Live Services Agent at ServiceTitan

May 1, 2025 - May 1, 2025

Delivered phone-based support in English and Spanish; educated customers on service options, increasing booking conversions; consistently exceeded KPIs for contact rate and customer satisfaction.

Bilingual (English/French) Customer Support, Social Media Management & Tech Support Specialist at Kavi Kavi

September 1, 2024 - November 21, 2025

Delivered bilingual (English/French) customer support via live chat and phone; provided bilingual technical support for the company’s website, troubleshooting issues and enhancing user experience; managed bilingual social media content and strategies to boost brand visibility and engagement.

Bilingual (English/French) Customer Support Representative / Help Desk / Recruiter at Turbo Ion

February 1, 2024 - February 1, 2024

Resolved 50+ client issues daily across phone, email, and chat in English and French; maintained and optimized company website & Google Business listing, boosting SEO rankings; managed Shopify store operations and conducted recruitment and onboarding.

Bilingual (English/French) Social Media Manager / Customer Solutions / Recruiter at Croc

February 1, 2023 - February 1, 2023

Managed and grew multi-platform social media accounts in English and French; designed ads and promotional materials; performed SEO optimization and online reputation repair.

Customer Service Representative / Recruiter / Sales at Econo Petroleum

February 1, 2017 - February 1, 2017

Negotiated franchise agreements and secured new B2B clients; provided customer support, improving retention and satisfaction.

Customer Service Representative at Maple Leaf Gas

January 1, 2013 - January 1, 2013

Handled 100+ inbound calls daily, increasing sales by 25%; managed live chat support and data entry.

Help Desk & Client Support Specialist at Luminant Link Inc.

March 1, 2011 - March 1, 2011

Provided Tier 1 website and internet product support for 75+ clients daily; resolved 80% of issues at first contact.