Salim Nassor

Senior case handler supporting customers experiencing financial difficulties with unsecured loans and credit review accounts. Analyzing customers’ financial position, identifying vulnerable customers, signposting where appropriate, and developing tailored affordability and repayment plans. Responsibilities include establishing payment arrangements, assessing income and expenditure, handling complaints, ensuring fair processing and compliant decision-making, and maintaining high-quality customer service. Experienced in supporting vulnerable customers with empathy, conducting vulnerability assessments, and applying Data Protection policies while adhering to company policies and regulatory standards.

Collections officer assisting customers with mortgage payments, setting up payment plans, and providing financial guidance. Manages outbound and inbound calls with vulnerable customers, handles complaints from start to finish, and aims for fair outcomes through rational reasoning. Works independently, escalates when needed, investigates complaints with colleagues, and delivers accurate outcomes to meet regulatory obligations and provide a positive customer experience.

Customer Service Representative managing Subject Access Requests with prioritization across multiple SARs and redactions. Addresses customer queries/complaints, resolves data quality issues, and ensures data subject rights are met where possible.