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I am a hardworking and self-motivated individual who strives to achieve the best possible results in every task or challenge I encounter. I believe that consistency, dedication, and attention to detail are key to reaching my full potential, both in work and in life. I value time management, reliability, and maintaining professional standards in everything I do. I enjoy working with people from diverse backgrounds and cultures, as collaboration leads to stronger outcomes. I thrive in fast-paced environments and am comfortable working toward targets while delivering excellent customer service and high-quality results. I am a strong team player who values professionalism, empathy, and positive working relationships. I hold a BA in Business Studies from the University of the West of Scotland, which has given me a solid understanding of business operations and the professional environment.…I am a hardworking and self-motivated individual who strives to achieve the best possible results in every task or challenge I encounter. I believe that consistency, dedication, and attention to detail are key to reaching my full potential, both in work and in life. I value time management, reliability, and maintaining professional standards in everything I do. I enjoy working with people from diverse backgrounds and cultures, as collaboration leads to stronger outcomes. I thrive in fast-paced environments and am comfortable working toward targets while delivering excellent customer service and high-quality results. I am a strong team player who values professionalism, empathy, and positive working relationships. I hold a BA in Business Studies from the University of the West of Scotland, which has given me a solid understanding of business operations and the professional environment.

Salim Nassor

Designer, Copywriter, Brand Designer, +2

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I am a hardworking and self-motivated individual who strives to achieve the best possible results in every task or challenge I encounter. I believe that consistency, dedication, and attention to detail are key to reaching my full potential, both in work and in life. I value time management, reliability, and maintaining professional standards in everything I do. I enjoy working with people from diverse backgrounds and cultures, as collaboration leads to stronger outcomes. I thrive in fast-paced environments and am comfortable working toward targets while delivering excellent customer service and high-quality results. I am a strong team player who values professionalism, empathy, and positive working relationships. I hold a BA in Business Studies from the University of the West of Scotland, which has given me a solid understanding of business operations and the professional environment.…I am a hardworking and self-motivated individual who strives to achieve the best possible results in every task or challenge I encounter. I believe that consistency, dedication, and attention to detail are key to reaching my full potential, both in work and in life. I value time management, reliability, and maintaining professional standards in everything I do. I enjoy working with people from diverse backgrounds and cultures, as collaboration leads to stronger outcomes. I thrive in fast-paced environments and am comfortable working toward targets while delivering excellent customer service and high-quality results. I am a strong team player who values professionalism, empathy, and positive working relationships. I hold a BA in Business Studies from the University of the West of Scotland, which has given me a solid understanding of business operations and the professional environment.

Available to hire

I am a hardworking and self-motivated individual who strives to achieve the best possible results in every task or challenge I encounter. I believe that consistency, dedication, and attention to detail are key to reaching my full potential, both in work and in life. I value time management, reliability, and maintaining professional standards in everything I do.

I enjoy working with people from diverse backgrounds and cultures, as collaboration leads to stronger outcomes. I thrive in fast-paced environments and am comfortable working toward targets while delivering excellent customer service and high-quality results. I am a strong team player who values professionalism, empathy, and positive working relationships. I hold a BA in Business Studies from the University of the West of Scotland, which has given me a solid understanding of business operations and the professional environment.

Work Experience

Senior Case Handler at NatWest, RBS, Ulster Bank & Sainsbury’s Loans (Deloitte)

January 1, 2023 - January 1, 2026

Senior case handler supporting customers experiencing financial difficulties with unsecured loans and credit review accounts. Analyzing customers’ financial position, identifying vulnerable customers, signposting where appropriate, and developing tailored affordability and repayment plans. Responsibilities include establishing payment arrangements, assessing income and expenditure, handling complaints, ensuring fair processing and compliant decision-making, and maintaining high-quality customer service. Experienced in supporting vulnerable customers with empathy, conducting vulnerability assessments, and applying Data Protection policies while adhering to company policies and regulatory standards.

Collections Agent at Santander (Huntswood)

March 1, 2022 - October 1, 2022

Collections officer assisting customers with mortgage payments, setting up payment plans, and providing financial guidance. Manages outbound and inbound calls with vulnerable customers, handles complaints from start to finish, and aims for fair outcomes through rational reasoning. Works independently, escalates when needed, investigates complaints with colleagues, and delivers accurate outcomes to meet regulatory obligations and provide a positive customer experience.

CSR – Customer Service Representative at Teleperformance — Volkswagen Financial Services

November 1, 2021 - January 31, 2022

Customer Service Representative managing Subject Access Requests with prioritization across multiple SARs and redactions. Addresses customer queries/complaints, resolves data quality issues, and ensures data subject rights are met where possible.

Sales Advisor at Kura — Sun Life Insurance

April 1, 2021 - November 1, 2021

Customer Sales Advisor handling inbound sales calls related to life insurance for Sun Life customers in their 50s. Discusses quotes to fit customer needs, inputs correct details into systems, provides strong product knowledge, owns the customer experience, and achieves targets while adhering to company policies.

Customer Service Advisor at Ascensos

July 1, 2020 - March 1, 2021

Provide first-class customer service via telephone, handle calls professionally, record customer comments on the database, leave clear notes, maintain product knowledge, take ownership of queries, and consistently meet targets and quality standards.

Delivery Driver at Hermes

December 1, 2018 - January 1, 2020

Deliver a wide variety of items to different addresses along routes, load/unload, inspect and operate the delivery vehicle, and interact with clients to resolve feedback and complaints efficiently.

Sales Assistant at IRepair

November 1, 2016 - January 1, 2018

Mobile technician assisting customers to diagnose and solve device issues, performing advanced diagnostics and fault-finding on mobile devices (software and hardware), and conducting quality checks to ensure devices function correctly.

Waiter at McMillan West End

May 1, 2013 - June 1, 2014

Delivered outstanding customer service, providing friendly, efficient, and accurate service, taking orders, liaising with kitchen staff, and building lasting relationships with guests. Gained confidence handling advanced tasks independently.

Club Host at Ovo

October 1, 2010 - December 1, 2012

Welcomed customers, assisted with queries, supported sales targets by recommending products, and ensured guests had a memorable club experience.