Business Manager at Hassall Grove Newsagency & TSG Tobacconist

Mentored staff and guided them to become autonomous, fostering a culture of trust and collaboration, boosting workplace productivity by 15% year-over-year. Strategised and implemented policies to enhance operations, improving cashflow accountability and increasing annual revenue by 10%. Made data-driven decisions using key metrics, contributing to a 15% year-over-year rise in sales through omni-channel strategies. Oversaw technology and system availability (>95%) to support seamless operations. Audited and reconciled transactions with accuracy above 95%, ensuring accountability in financial reporting.

Retail Manager at Hassall Grove Newsagency & TSG Tobacconist

Supervised employees and delegated responsibilities to build an environment grounded in trust and mutual respect. Managed supplier relationships and inventory with integrity and clear communication to maintain operational excellence. Resolved IT problems and executed network configurations to ensure reliable service delivery.