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I'm a dedicated customer service professional with over a decade of experience. My journey has taken me through various roles in call centers, retail, and even as a small business owner. I thrive in high-pressure situations and genuinely enjoy helping others. In my current role as a General Manager, I've not only been immersed in the creative aspects of the business but also handle every operational detail. I'm passionate about delivering excellent service and fostering strong relationships with clients.…I'm a dedicated customer service professional with over a decade of experience. My journey has taken me through various roles in call centers, retail, and even as a small business owner. I thrive in high-pressure situations and genuinely enjoy helping others. In my current role as a General Manager, I've not only been immersed in the creative aspects of the business but also handle every operational detail. I'm passionate about delivering excellent service and fostering strong relationships with clients.

Sam Vanderpol

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I'm a dedicated customer service professional with over a decade of experience. My journey has taken me through various roles in call centers, retail, and even as a small business owner. I thrive in high-pressure situations and genuinely enjoy helping others. In my current role as a General Manager, I've not only been immersed in the creative aspects of the business but also handle every operational detail. I'm passionate about delivering excellent service and fostering strong relationships with clients.…I'm a dedicated customer service professional with over a decade of experience. My journey has taken me through various roles in call centers, retail, and even as a small business owner. I thrive in high-pressure situations and genuinely enjoy helping others. In my current role as a General Manager, I've not only been immersed in the creative aspects of the business but also handle every operational detail. I'm passionate about delivering excellent service and fostering strong relationships with clients.

Available to hire

I’m a dedicated customer service professional with over a decade of experience. My journey has taken me through various roles in call centers, retail, and even as a small business owner. I thrive in high-pressure situations and genuinely enjoy helping others.
In my current role as a General Manager, I’ve not only been immersed in the creative aspects of the business but also handle every operational detail. I’m passionate about delivering excellent service and fostering strong relationships with clients.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

General Manager at 2Square Creations

January 1, 2021 - Present

Oversaw production and sales of Anime-inspired merchandise to online clients. Acted as owner/operator and sole employee responsible for design, production, marketing, finances/budgeting, social media, customer service, and shipping.

Editor at Various Private Clients

January 1, 2018 - Present

Provided editing, proofreading, research, and guidance to a diverse range of writers. Assisted with documents including academic papers, business communications, personal correspondence, short stories, articles, and social media copy.

Customer Service Agent/Trainer/Technical Support at Concentrix

January 1, 2016 - December 31, 2025

Handled account management calls for Rogers Wireless and technical support for AT&T. Responded to inquiries, solved customer issues, and de-escalated elevated calls. Assisted with the training and onboarding of new staff.

Shift Supervisor at Subway

January 1, 2013 - December 31, 2016

Supervised daily operations, ensuring smooth workflow and customer satisfaction. Led a team of sandwich artists, providing guidance, training, and support.