SV

Sam Vanderpol

Available to hire

I'm a dedicated customer service professional with over a decade of experience. My journey has taken me through various roles in call centers, retail, and even as a small business owner.

About

I’m a dedicated customer service professional with over a decade of experience. My journey has taken me through various roles in call centers, retail, and even as a small business owner. I thrive in high-pressure situations and genuinely enjoy helping others.
In my current role as a General Manager, I’ve not only been immersed in the creative aspects of the business but also handle every operational detail. I’m passionate about delivering excellent service and fostering strong relationships with clients.

  • 13 years' experience
  • Joined December 2025

Languages

  • EnglishFluent

Industry experience

  • Retail
  • Professional Services
  • Media & Entertainment

Work experience· 4 roles

General Manager · 2Square CreationsJan 2021 – Present · 5 yrs 11 mos

Oversaw production and sales of Anime-inspired merchandise to online clients. Acted as owner/operator and sole employee responsible for design, production, marketing, finances/budgeting, social media, customer service, and shipping.

Editor · Various Private ClientsJan 2018 – Present · 8 yrs 11 mos

Provided editing, proofreading, research, and guidance to a diverse range of writers. Assisted with documents including academic papers, business communications, personal correspondence, short stories, articles, and social media copy.

Customer Service Agent/Trainer/Technical Support · ConcentrixJan 2016 – Dec 2025 · 10 yrs

Handled account management calls for Rogers Wireless and technical support for AT&T. Responded to inquiries, solved customer issues, and de-escalated elevated calls. Assisted with the training and onboarding of new staff.

Shift Supervisor · SubwayJan 2013 – Dec 2016 · 4 yrs

Education

Payroll and Bookkeeping Diploma · Fanshawe College2015
General Arts and Sciences Diploma · Fanshawe College2012

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