Available to hire
Hi, I’m Samantha Ianno from Gloversville, NY. I’m a friendly, motivated professional with a mix of customer service, social media, and marketing experience. I value empathy, clear communication, and staying level-headed under pressure.
I’m skilled in sales, conflict resolution, multitasking, and creating engaging digital content. I’m seeking a role that leverages both in-person leadership and online marketing expertise.
Experience Level
Language
English
Fluent
Work Experience
Evening Manager at Dunkin’ Donuts
January 1, 2022 - January 1, 2024Closed the store nightly and managed multiple cash drawers with 100% accuracy. Trained new hires and coached team members to deliver excellent customer service. Handled customer complaints effectively, ensuring positive resolutions. Maintained inventory and supply levels for smooth daily operations. Excelled at upselling items, winning multiple store-wide competitions.
Barista / Crew Member at Starbucks
January 1, 2024 - January 1, 2025Provided fast, friendly service in a high-volume coffee environment. Assisted with onboarding and mentoring new team members. Ensured a clean and organized workspace while maintaining product quality.
Team Member at Lexington ARC (Gloversville, NY)
January 1, 2021 - January 1, 2022Supported clients and staff with daily operations and activities. Maintained accurate records and assisted with program coordination.
Sales Associate at Barnes & Noble
January 1, 2020 - January 1, 2021Assisted customers with purchases, returns, and inquiries. Organized inventory and promotional displays.
Crew Member at Subway
January 1, 2018 - January 1, 2020Prepared food orders accurately and efficiently. Delivered friendly customer service and maintained store cleanliness.
Evening Manager at Dunkin' Donuts
January 1, 2022 - January 1, 2024Closed the store nightly and managed multiple cash drawers with 100% accuracy. Trained new hires and coached team members to deliver excellent customer service. Handled customer complaints effectively, ensuring positive resolutions. Maintained inventory and supply levels for smooth daily operations. Excelled at upselling items, winning multiple store-wide competitions.
Team Member at Lexington ARC
January 1, 2021 - January 1, 2022Supported clients and staff with daily operations and activities. Maintained accurate records and assisted with program coordination.
Education
Qualifications
Industry Experience
Retail, Professional Services, Media & Entertainment, Non-Profit Organization, Consumer Goods, Education
Experience Level
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