Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Customer Service Representative with 6 years of experience handling a substantial volume of inbound and outbound calls. Skilled in de-escalation and conflict resolution using emotional intelligence, active listening, and empathy, while maintaining high professionalism and teamwork under pressure. Focused on product knowledge and resourcefulness with a results-oriented approach. Known for maintaining high customer satisfaction and accurate CRM documentation. Experience spans sales and support, including lead outreach, appointment scheduling, order/shipping and payment-related issue resolution, and escalation of complex cases while preserving proper dispositions and up-to-date records.…Customer Service Representative with 6 years of experience handling a substantial volume of inbound and outbound calls. Skilled in de-escalation and conflict resolution using emotional intelligence, active listening, and empathy, while maintaining high professionalism and teamwork under pressure. Focused on product knowledge and resourcefulness with a results-oriented approach. Known for maintaining high customer satisfaction and accurate CRM documentation. Experience spans sales and support, including lead outreach, appointment scheduling, order/shipping and payment-related issue resolution, and escalation of complex cases while preserving proper dispositions and up-to-date records.

Samson Taidi





Customer Service Representative with 6 years of experience handling a substantial volume of inbound and outbound calls. Skilled in de-escalation and conflict resolution using emotional intelligence, active listening, and empathy, while maintaining high professionalism and teamwork under pressure. Focused on product knowledge and resourcefulness with a results-oriented approach. Known for maintaining high customer satisfaction and accurate CRM documentation. Experience spans sales and support, including lead outreach, appointment scheduling, order/shipping and payment-related issue resolution, and escalation of complex cases while preserving proper dispositions and up-to-date records.…Customer Service Representative with 6 years of experience handling a substantial volume of inbound and outbound calls. Skilled in de-escalation and conflict resolution using emotional intelligence, active listening, and empathy, while maintaining high professionalism and teamwork under pressure. Focused on product knowledge and resourcefulness with a results-oriented approach. Known for maintaining high customer satisfaction and accurate CRM documentation. Experience spans sales and support, including lead outreach, appointment scheduling, order/shipping and payment-related issue resolution, and escalation of complex cases while preserving proper dispositions and up-to-date records.

Available to hire

Customer Service Representative with 6 years of experience handling a substantial volume of inbound and outbound calls. Skilled in de-escalation and conflict resolution using emotional intelligence, active listening, and empathy, while maintaining high professionalism and teamwork under pressure. Focused on product knowledge and resourcefulness with a results-oriented approach.

Known for maintaining high customer satisfaction and accurate CRM documentation. Experience spans sales and support, including lead outreach, appointment scheduling, order/shipping and payment-related issue resolution, and escalation of complex cases while preserving proper dispositions and up-to-date records.

Skills

CRM

Email Marketing

Experience Level

CRM

Expert

Email Marketing

Intermediate

Work Experience

TeleSales Specialist at Apple (U.S.)

March 1, 2025 - March 1, 2026

Handled inbound calls from prospects and existing customers; suggested matching Apple devices, software, and accessories. Closed sales transactions, helped set up payment methods, and arranged shipping on outbound calls. Conducted outbound calls regarding promotions, upgrades, and order status while meeting sales goals through cold calling and diligent follow-up. Escalated leads to the appropriate campaign, maintained accurate dispositions, and kept CRM records up to date. Built strong customer/lead rapport to encourage return purchases and upgrades. Provided post-purchase support by clarifying delivery expectations, explaining order tracking, and guiding customers through what to expect for a smooth experience.

Customer Support Specialist at Apple (U.S.)

January 1, 2024 - February 1, 2025

Assisted customers with Apple device setup, data migration, and learning new features. Informed customers about service options, initiated repair requests, and escalated complex hardware issues to advanced technicians (Apple Geniuses). Provided customer support via phone, chat, and email; guided new and existing users through device setup and account creation. Documented detailed case notes, feedback, and dispositions in the CRM tool. Managed lead returns and corrected disputed invoices to ensure customer refunds. Collaborated with warehouses, internal retail stores, and logistics partners to resolve shipping issues and carrier delays, ensuring customers were supported through delivery processes.

Appointment Setter at United Health Group (U.S.)

January 1, 2023 - December 1, 2023

Handled inbound calls and conducted outbound outreach by contacting marketing-generated leads. Provided information about Health and Medicare insurance options, documented interactions and outcomes, and scheduled appointments in internal CRM systems while following healthcare marketing compliance rules. Qualified leads by assessing needs, basic eligibility, budget requirements, and interest levels to match suitable insurance products. Booked and coordinated consultations/phone meetings with licensed sales representatives. Addressed initial client reluctance and questions using accurate knowledge of insurance guidelines and privacy regulations. Tracked every lead in CRM and followed up via phone, email, and text messages for prospects who did not purchase immediately.