Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I’m Samuel Maringa Mutugi, a Technical Support Field Technician and QA Auditor with over five years of hands-on experience in telecoms and ISPs. I diagnose, troubleshoot, and resolve complex hardware, software, and network issues, consistently meeting SLAs and minimizing downtime for end-users. I enjoy turning technical challenges into clear, actionable solutions and thrive in fast-paced environments. I have hands-on experience with GPON fiber termination, Microwave/RF surveys, MPLS configurations on Huawei/Cisco, and MikroTik RouterOS. I’m skilled in field QA, compliance auditing, safety shadowing, and generating detailed field reports to guide planning and improve installation quality. I am committed to OHS excellence and delivering superior end-user experiences.…Hi, I’m Samuel Maringa Mutugi, a Technical Support Field Technician and QA Auditor with over five years of hands-on experience in telecoms and ISPs. I diagnose, troubleshoot, and resolve complex hardware, software, and network issues, consistently meeting SLAs and minimizing downtime for end-users. I enjoy turning technical challenges into clear, actionable solutions and thrive in fast-paced environments. I have hands-on experience with GPON fiber termination, Microwave/RF surveys, MPLS configurations on Huawei/Cisco, and MikroTik RouterOS. I’m skilled in field QA, compliance auditing, safety shadowing, and generating detailed field reports to guide planning and improve installation quality. I am committed to OHS excellence and delivering superior end-user experiences.

Samuel Maringa Mutugi

QA Engineer, Video Editor, Sound Technician, +2





Hi, I’m Samuel Maringa Mutugi, a Technical Support Field Technician and QA Auditor with over five years of hands-on experience in telecoms and ISPs. I diagnose, troubleshoot, and resolve complex hardware, software, and network issues, consistently meeting SLAs and minimizing downtime for end-users. I enjoy turning technical challenges into clear, actionable solutions and thrive in fast-paced environments. I have hands-on experience with GPON fiber termination, Microwave/RF surveys, MPLS configurations on Huawei/Cisco, and MikroTik RouterOS. I’m skilled in field QA, compliance auditing, safety shadowing, and generating detailed field reports to guide planning and improve installation quality. I am committed to OHS excellence and delivering superior end-user experiences.…Hi, I’m Samuel Maringa Mutugi, a Technical Support Field Technician and QA Auditor with over five years of hands-on experience in telecoms and ISPs. I diagnose, troubleshoot, and resolve complex hardware, software, and network issues, consistently meeting SLAs and minimizing downtime for end-users. I enjoy turning technical challenges into clear, actionable solutions and thrive in fast-paced environments. I have hands-on experience with GPON fiber termination, Microwave/RF surveys, MPLS configurations on Huawei/Cisco, and MikroTik RouterOS. I’m skilled in field QA, compliance auditing, safety shadowing, and generating detailed field reports to guide planning and improve installation quality. I am committed to OHS excellence and delivering superior end-user experiences.

Available to hire

Hi, I’m Samuel Maringa Mutugi, a Technical Support Field Technician and QA Auditor with over five years of hands-on experience in telecoms and ISPs. I diagnose, troubleshoot, and resolve complex hardware, software, and network issues, consistently meeting SLAs and minimizing downtime for end-users. I enjoy turning technical challenges into clear, actionable solutions and thrive in fast-paced environments.

I have hands-on experience with GPON fiber termination, Microwave/RF surveys, MPLS configurations on Huawei/Cisco, and MikroTik RouterOS. I’m skilled in field QA, compliance auditing, safety shadowing, and generating detailed field reports to guide planning and improve installation quality. I am committed to OHS excellence and delivering superior end-user experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Technical Support Field Technician at Spectrum Engineering LTD

December 1, 2022 - Present

Serve as primary technical owner for assigned customer issues, logging and leading the process from identification through to final resolution and comprehensive post-resolution reporting. Significantly reduce resolution time by escalating issues beyond the scope of work efficiently to the client, ensuring minimal downtime for end-users. Provide timely, accurate feedback to clients based on predetermined criteria, strengthening client-customer communication. Execute client installation and support procedures with high service delivery standards and strict adherence to OHS. Generate detailed field survey reports for clients to support planning and infrastructure development.

Technical Support Field Technician & QA Auditor at POA Internet LTD

March 1, 2018 - September 30, 2020

Lead Field Quality Assurance (QA) activities by conducting spot inspections and shadowing field technicians to ensure strict adherence to installation quality standards and OHS procedures. Systematically audited client premises installations, identifying potential non-compliance issues and documenting findings for management review and corrective action planning. Independently identified, troubleshot, resolved, and documented a high volume of customer issues within SLA using support systems for tracking and documentation. Created comprehensive field support customer reports and detailed reports for failed field surveys, providing actionable data for management.

Technical Support Field Technician (Project-Based/Specialized Roles) at Fireside Group LTD

October 1, 2017 - December 31, 2017

Executed Safaricom MPLS configuration on Huawei and Cisco routers, and performed MikroTik RouterOS configuration for client APs and bridging solutions. Provided end-to-end fiber infrastructure deployment for major ISPs (Liquid Telecom and Jamii Telecom) using GPON technology, including cable pull, termination, installation, and integration. Conducted Microwave/RF surveys and installations to establish and integrate point-to-point and point-to-moint links. Managed the full installation and integration of Cisco and Huawei switches and performed LAN surveys, planning, and installations for diverse corporate clients. Spearheaded deployment, integration, and support for enterprise network services across multiple clients, including E1 on ETN and MXU, SIP, and HSC.

Technical Support Field Technician at Empire Microsystems LTD

January 1, 2015 - September 30, 2017

Executed end-to-end fiber infrastructure deployment for major IS Ps (Liquid Telecom and Jamii Telecom) using GPON technology, including cable pull, termination, installation, and integration. Conducted Microwave/RF surveys and installations to establish and integrate point-to-point and point-to-moint links. Managed the full installation and integration of CISCO and Huawei switches and performed LAN surveys, planning, and installations for diverse corporate clients. Spearheaded deployment, integration, and support for enterprise network services across multiple clients, including E1 on ETN and MXU, SIP, and HSC.