Associate Community Specialist at TripAdvisor

Documented and updated internal knowledge base and Community Guidelines for onshore and outsourced moderation teams; collaborated with Fraud and Engineering teams to handle cases involving guideline violations and safety risks; developed scalable practices for handling guideline violations; reported and flagged trends in guideline violations to management and Trust and Safety teams; monitored and evaluated outsourced moderation teams to ensure weekly KPI attainment; moderated online content posted on TripAdvisor for guideline violations and handled escalated cases; recruited and managed volunteers (Destination Experts); planned, developed, and distributed annual gifts; developed new recruitment processes increasing acceptance rate by over 10%.

Public Historian / Tour Guide at Freedom Trail Foundation

Brought history to life as a historical reenactor, delivering 90-minute tours along Boston’s Freedom Trail for groups of up to 50; researched and delivered topic-focused tours, including tavern tours and LGBTQ+ history of Boston; interpreted history for guests from around the world and maintained a friendly, engaging presence in character.