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I'm Sanaa Zaidi, a highly organized and adaptable customer service professional with over a decade in client relations, administration and digital communications. I hold an MBA and a certification in Cybersecurity, and I've built strong interpersonal, technical support and cross-cultural capabilities through working in diverse global environments. I excel both independently and in teams to advance organizational goals. In my roles, I deliver virtual support via Zoom and MS Teams, manage client inquiries, help onboarding, and support marketing and sales initiatives. I’m comfortable navigating CRM systems, analytics and marketing tools, and I’m committed to continuous learning and cybersecurity best practices to protect data and improve service delivery.…I'm Sanaa Zaidi, a highly organized and adaptable customer service professional with over a decade in client relations, administration and digital communications. I hold an MBA and a certification in Cybersecurity, and I've built strong interpersonal, technical support and cross-cultural capabilities through working in diverse global environments. I excel both independently and in teams to advance organizational goals. In my roles, I deliver virtual support via Zoom and MS Teams, manage client inquiries, help onboarding, and support marketing and sales initiatives. I’m comfortable navigating CRM systems, analytics and marketing tools, and I’m committed to continuous learning and cybersecurity best practices to protect data and improve service delivery.

Sanaa Zaidi

Content Designer, Digital Marketer, Marketing Consultant

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I'm Sanaa Zaidi, a highly organized and adaptable customer service professional with over a decade in client relations, administration and digital communications. I hold an MBA and a certification in Cybersecurity, and I've built strong interpersonal, technical support and cross-cultural capabilities through working in diverse global environments. I excel both independently and in teams to advance organizational goals. In my roles, I deliver virtual support via Zoom and MS Teams, manage client inquiries, help onboarding, and support marketing and sales initiatives. I’m comfortable navigating CRM systems, analytics and marketing tools, and I’m committed to continuous learning and cybersecurity best practices to protect data and improve service delivery.…I'm Sanaa Zaidi, a highly organized and adaptable customer service professional with over a decade in client relations, administration and digital communications. I hold an MBA and a certification in Cybersecurity, and I've built strong interpersonal, technical support and cross-cultural capabilities through working in diverse global environments. I excel both independently and in teams to advance organizational goals. In my roles, I deliver virtual support via Zoom and MS Teams, manage client inquiries, help onboarding, and support marketing and sales initiatives. I’m comfortable navigating CRM systems, analytics and marketing tools, and I’m committed to continuous learning and cybersecurity best practices to protect data and improve service delivery.

Available to hire

I’m Sanaa Zaidi, a highly organized and adaptable customer service professional with over a decade in client relations, administration and digital communications. I hold an MBA and a certification in Cybersecurity, and I’ve built strong interpersonal, technical support and cross-cultural capabilities through working in diverse global environments. I excel both independently and in teams to advance organizational goals.

In my roles, I deliver virtual support via Zoom and MS Teams, manage client inquiries, help onboarding, and support marketing and sales initiatives. I’m comfortable navigating CRM systems, analytics and marketing tools, and I’m committed to continuous learning and cybersecurity best practices to protect data and improve service delivery.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Virtual Assistance - Client Experience at Mental Health Commission of Canada

January 1, 2023 - Present

Delivered virtual support to clients via Zoom and MS Teams; troubleshoot audio/video issues and guided clients through a smooth online experience. Responded to participant inquiries and maintained professional relationships with clients via virtual chat platforms. Supported coaches administratively with polls, emails and attendance tracking. Promoted MHCC services and national helpline resources through social media and in person. Acted as a liaison between clients, coaches and coordinators to ensure smooth onboarding, engagement and feedback collection.

Business Development Advisor at Omega Technologies

January 1, 2013 - January 1, 2015

Assisted directors with administrative tasks, such as meeting schedules, client emails and travel arrangements. Dealt with customer inquiries through emails, phone calls and in-person. Led sales training and onboarding of new hires; ensured best practices in database management and client communication. Advised businesses using IT-based digital solutions, market data and strategic planning. Increased sales through marketing and seasonal promotions in both B2B and B2C settings.

Lead Sales Associate at Tommy Hilfiger

January 1, 2011 - January 1, 2013

Oversaw floor operations and trained new team members on internal systems and customer engagement. Managed daily cashflow and supervised sales associates during peak periods. Resolved customer escalations to ensure satisfaction and brand loyalty.

Sales Associate at Carlton Cards

January 1, 2002 - January 1, 2004

Assisted customers in purchasing decisions and maintained high service standards. Supported inventory management and trained team members at multiple branches.

Sales Associate at Carlton Cards

January 1, 2007 - January 1, 2010

Assisted customers in purchasing decisions and maintained high service standards. Supported inventory management and trained team members at multiple branches.