Available to hire
I’m Felipe Sancler Neves, a dual Brazilian-Spanish citizen with a Bachelor of Business Administration from FECAP in Sao Paulo and an Advanced Certificate in Hospitality Management. I’m a native Portuguese speaker and fluent in English and Spanish, with international experience in property management, content moderation, and operations management. I’m also a blockchain and Web3 enthusiast with coursework in fundamentals and DeFi, and I’m seeking fully remote opportunities in Tech Sales, Customer Service, Content Moderation, and Web3 support roles. I’m highly coachable, analytical, proactive, and committed to delivering results.
I’m excited about opportunities that combine technology, digital content, and remote collaboration. I’m eager to apply my cross-cultural experience and growing Web3 knowledge to roles in product support, customer engagement, and content operations, while continuing to learn and contribute to innovative teams.
Experience Level
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Language
Portuguese
Fluent
Spanish; Castilian
Advanced
English
Fluent
Work Experience
Social Media Content Moderator at TELUS INTERNATIONAL
May 1, 2024 - May 1, 2024Reviewed and moderated user generated content to ensure compliance with platform policies and community standards. Investigated and assessed flagged content, making well founded decisions to maintain a safe and respectful online environment. Monitored content trends and proactively identified emerging risks, supporting rapid response to potential threats within the community. Utilized advanced proprietary tools to streamline moderation processes and enhance operational efficiency. Collaborated with global teams to review and refine content policies, contributing to continuous improvement of user safety and experience. Participated in regular training sessions to stay updated on the latest policies, industry best practices, and digital trends.
Tenancy Manager at Smith & Butler States
October 1, 2018 - October 1, 2018On premise tenancy management for international students: advertised and managed room vacancies, conducted property viewings, and facilitated move in. Drafted, negotiated, and managed tenancy agreements in compliance with local regulations. Handled utility payments and ensured timely bill settlements. Served as the main point of contact for tenants, addressing issues and emergencies efficiently. Maintained accurate records and provided administrative support to ensure smooth property operations. Achieved high occupancy rates and strong tenant satisfaction. From 2019 onward, transitioned to remote operations from Barcelona while delegating in person tasks to a trusted local representative in Dublin.
Tenancy Manager at Smith & Butler States
January 1, 2019 - November 10, 2025Remote tenancy management since 2019: continued to oversee daily property management, maintenance coordination, issue resolution, and regular inspections. Delegated in person tasks to a local representative in Dublin and ensured smooth operations across all properties.
Barista at The Bagel Bar Coffee House
May 1, 2017 - May 1, 2017Helped run daily bar and cafe operations, managed shift schedules, and trained new staff. Prepared cocktails and specialty drinks with a strong focus on quality and presentation. Ordered supplies, tracked inventory, handled sales reports and payroll. Managed cash balancing and ensured accurate reporting for management.
Tenancy Manager at Smith & Butler States
January 1, 2019 - November 13, 2025Remote tenancy management from Barcelona since 2019; transitioned to remote operations, delegated in-person tasks to local representatives, oversaw daily property management, maintenance coordination, issue resolution, and inspections.
Education
Bachelor of Business Administration at FECAP – Sao Paulo
January 1, 2010 - December 31, 2013Advanced Certificate in Hospitality Management at ETEC CPS – Sao Paulo
January 1, 2004 - December 31, 2005Salesforce Sales Development Representative at Coursera / Salesforce
January 1, 2025 - November 10, 2025Introduction to Data Analytics at IBM / Coursera
January 1, 2024 - November 10, 2025Excel Basics for Data Analysis at IBM / Coursera
January 1, 2024 - November 10, 2025Preparing Data for Analysis with Excel at Microsoft / Coursera
January 1, 2024 - November 10, 2025Bachelor of Business Administration at FECAP – São Paulo
January 1, 2010 - January 1, 2013Advanced Certificate in Hospitality Management at ETEC CPS – São Paulo
January 1, 2004 - January 1, 2005Bachelor of Business Administration at FECAP – Sao Paulo
January 1, 2010 - January 1, 2013Advanced Certificate in Hospitality Management at ETEC CPS – Sao Paulo
January 1, 2004 - January 1, 2005Qualifications
Professional Certificate in Hospitality Management
January 11, 2030 - November 10, 2025Salesforce Sales Development Representative
January 1, 2025 - November 10, 2025Introduction to Data Analytics
January 1, 2024 - November 10, 2025Excel Basics for Data Analysis
January 1, 2024 - November 10, 2025Preparing Data for Analysis with Excel
January 1, 2024 - November 10, 2025Salesforce Sales Development Representative
January 1, 2025 - November 10, 2025Introduction to Data Analytics
January 1, 2024 - November 10, 2025Excel Basics for Data Analysis
January 1, 2024 - November 10, 2025Preparing Data for Analysis with Excel
January 1, 2024 - November 10, 2025Salesforce Sales Development Representative
January 1, 2025 - November 13, 2025Introduction to Data Analytics (Coursera, IBM)
January 1, 2024 - November 13, 2025Excel Basics for Data Analysis (Coursera, IBM)
January 1, 2024 - November 13, 2025Preparing Data for Analysis with Excel (Microsoft Coursera)
January 1, 2024 - November 13, 2025Industry Experience
Real Estate & Construction, Travel & Hospitality, Software & Internet, Media & Entertainment, Professional Services
Experience Level
Intermediate
Intermediate
Intermediate
Beginner
Beginner
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