I am a free lancer professional extensive experience of over 15 years in enhancing organization profitability and growth through outstanding service thereby increasing repeat business, spare part sales and business expansion. Across my career, I have honed my skills in Repair and Service Operations, Maintenance and Team Management. A service oriented professional, I have championed a service culture across the organization by institutionalizing processes and practices that lead to customer delight.
Across my career, I have gained sound knowledge in repairing and troubleshooting Casio Products. I have also ensured adherence to predictive, preventive and breakdown maintenance schedules to increase machine uptime and reliability. My sound technical competence has been effectively utilized to resolve complex technical issues with consummate ease. I also play a pivotal role in installation and commissioning of machines and equipment while optimally utilizing available resources.
A technically competent professional, I possess sound knowledge on VHDL, Orcad, reading & analyzing circuits, analog and digital circuit analyzer. I have also contributed as a keynote speaker at various seminars help by prestigious institutions.
My ability to work closely with clients and make service a differentiator is what distinguishes me from others.
My team and the management know me as a person who takes her responsibility with an ownership. Well known as an accomplished and fluent communicator with strong investigation, problem-solving and decision-making skills, combined with a pragmatic approach and sound business acumen.
EXPERIENCE
Supervisor – CST Department
Casio India Company Ltd
July 2010 – Date
op Skills
Service Management
Strategic Planning
Operations Management
Distribution Network Management
After Sales Support
Project Management
Team Management
Troubleshooting
Client Relationship Management
Six Sigma
Team training and development
Process Improvement
Quality Audits
MIS and Auto reporting
Vendor Management
LANGUAGES
English, Hindi
EDUCATION
Master of Business Administration (Operations)
Indra Gandhi University
2010, DGPA of 6.9/10.
B.Tech. (Electronics & Communication Engineering)
Krishna Institute of Engineering and Technology, Uttar Pradesh Technical University
2005, DGPA of 7.01/10.
Diploma in Electronics & Communication Engineering
Father Angel Polytechnic New Delhi, Board of Technical Education
2002, DGPA of 7.05/10.
Skills
Industry Experience
Skills
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