Available to hire
I am a responsible, mature, and adaptable professional comfortable working in dynamic and innovative environments. I have experience engaging with clients of all ages and am eager to contribute my skills to new opportunities. I’m open to relocation and enjoy providing personalized service and support to meet client needs.
With a background in business travel planning, security, and customer service, I thrive on helping others and solving problems efficiently. I am committed to offering quality experiences while optimizing costs and maintaining excellent communication with clients and colleagues.
Skills
Experience Level
Intermediate
Language
English
Advanced
French
Fluent
Spanish; Castilian
Intermediate
Arabic
Intermediate
Work Experience
Business Travel planner at Yul Montreal-Remote
September 1, 2023 - June 7, 2024Understand client needs to offer personalized travel experiences. Create detailed itineraries considering transportation, accommodations, and activities. Coordinate and book flights, hotels, car rentals, and other services. Provide personalized travel advice and recommendations. Negotiate competitive rates with suppliers. Offer after-sales customer support and follow-up. Keep updated on travel trends, new destinations and safety conditions. Optimize travel costs within clients' budgets. Manage travel documents including visas and insurance. Design innovative travel packages to attract and retain clients.
Control officer at Securitas Aviation Canada / YUL Airport Montreal
March 1, 2023 - September 30, 2023Conduct searches of people and hand luggage. Facilitate security checks for passengers. Provide customer service and hospitality. Detect imminent danger and apply regulations and laws as required. Participate in necessary training. Ensure compliance with security protocols in the airport environment.
Security Guard /Receptionist at Four Seasons, The Fairmont, Hyatt
February 1, 2022 - September 30, 2023Welcome and assist clients at the hostel. Monitor compliance with skating trail rules. Manage parking to ensure vehicles are parked appropriately. Patrol multiple floors and monitor customer equipment. Control and supervise environment and intervene during large-scale events. Control access to premises and allow authorized staff entry. Redirect car traffic when necessary. Ensure compliance with establishment regulations.
Security Guard at GardaWorld-Event
July 1, 2022 - December 31, 2022Control access to events and manage parking. Conduct searches and patrol multiple locations simultaneously during events to ensure security.
Customer Service Representative Agent at National bank of Canada
March 1, 2020 - March 31, 2022Served as a remote MasterCard agent at the call center to meet customer needs regarding banking products. Practiced active listening during calls and explained product functions. Suggested products to enhance customer benefits. Guided customers to become autonomous using bank tools including the online platform. Managed customer issues and collaborated with other departments for resolution.
Saleswoman at Ok Kids
December 1, 2017 - March 31, 2020Performed seller-cashier duties and welcomed customers. Delivered memorable customer service and maintained and replenished store inventory. Handled online orders, assisted customers in finding items, coordinated transfers between branches, and ensured timely communication with customers for order pickups.
Cash room processor agent at GardaWorld
July 1, 2019 - January 31, 2020Processed cash, coins, and negotiable documents with high accuracy. Verified, sorted, and balanced deposits and shipments, preparing them for dispatch. Followed policies and security regulations to ensure compliance. Maintained productivity standards and met deadlines. Generated reports and responded to customer inquiries professionally. Maintained a clean and safe work environment.
Business Travel planner at Yul Montreal-Remote
September 1, 2023 - June 23, 2024Conduct client needs analysis to offer personalized travel experiences. Plan detailed itineraries considering transportation, accommodations, and activities. Manage bookings including flights, hotels, and car rentals. Provide personalized travel advice and negotiate competitive rates with suppliers. Deliver customer support and after-sales service. Stay updated on travel trends and safety conditions. Optimize travel costs within client budgets. Manage travel documents and create attractive travel packages.
Control officer at Securitas Aviation Canada / YUL Airport Montreal
March 1, 2023 - September 1, 2023Conducted search of people and hand luggage, facilitated security checks, provided customer service and hospitality. Detected imminent danger, applied regulations and laws, completed necessary training.
Security Guard / Receptionist at Four Seasons, The Fairmont, Hyatt-Montreal
February 1, 2022 - September 1, 2023Welcomed and assisted clients, enforced rules on skating trail and parking. Conducted patrols, monitored customer equipment, controlled environment, intervened at large-scale events, controlled access and redirected car traffic as needed, ensured compliance with establishment regulations.
Security Guard at GardaWorld-Event
July 1, 2022 - December 31, 2022Controlled access to events, managed parking, conducted searches, and patrolled multiple sites simultaneously.
Customer Service Representative Agent at National bank of Canada
March 1, 2020 - March 1, 2022Remotely handled MasterCard customer inquiries, met customer needs regarding products, practiced active listening. Explained product functionality and services, advised customers on product benefits, managed problems involving other departments.
Saleswoman at Ok Kids
December 1, 2017 - March 1, 2020Worked as a seller-cashier, welcomed customers, provided memorable service, maintained and replenished the store. Managed online orders and transfers between shops. Assisted customers in selecting items and ensured timely communication on orders.
Cash room processor agent at GardaWorld
July 1, 2019 - January 31, 2020Processed cash, coins, and negotiable documents with high accuracy, verified and balanced deposits and shipments. Followed security policies and maintained productivity and safety standards. Generated customer reports and responded professionally to inquiries.
Education
Certificate Administration & Marketing at Hec Montreal
January 24, 2025 - January 24, 2025Customized Certificate in Administration/Marketing at HEC Montreal
January 1, 2019 - December 31, 2021College diploma in Business Management at Maisonneuve College
January 1, 2015 - December 31, 2017High school diploma or GED at Antoine-de-Saint-Exupéry
January 1, 2011 - December 31, 2014Customized Certificate in Administration/Marketing at HEC Montreal
January 1, 2023 - December 31, 2023College diploma in Business Management at Maisonneuve College
January 1, 2015 - December 31, 2018High school diploma at Antoine-de-Saint-Exupéry
January 1, 2012 - December 31, 2015Qualifications
Security Licence
November 1, 2024 - November 30, 2029Security Licence
November 1, 2024 - November 1, 2029Industry Experience
Travel & Hospitality, Transportation & Logistics, Retail, Government, Financial Services, Professional Services
Skills
Experience Level
Intermediate
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