SANTHOSH LAXMI PUTTA

Lead a 50+ member global analytics and risk transformation team. Architected and delivered 25+ advanced analytics solutions generating $35M sustainable cost savings through intelligent automation and predictive modeling. Engineered enterprise agentic AI architecture for loan re-underwriting, compliance auditing, and speech-to-text monitoring—reducing review SLA times by 70% while improving regulatory transparency. Deployed enterprise speech-to-text and NLP analytics to analyze 100% of consumer call-center interactions, automating regulatory disclosure auditing and cutting call quality review timelines by 75%, with insights improving first-contact resolution. Designed enterprise data quality frameworks improving audit readiness and regulatory adherence, and collaborated with C-suite/board/global stakeholders on analytics strategy tied to cost optimization and risk mitigation.

Led enterprise data transformation and data governance programs across Wealth, Retail, and Credit Card portfolios. Launched Customer 360 across 57 global markets for unified customer intelligence and segmentation. Rolled out HSBC data management and governance framework across 43 markets to strengthen data quality, stewardship, and regulatory compliance. Directed large-scale Customer Due Diligence (CDD) transformation across 76 countries. Accelerated critical BI metric delivery from 23% to 49% within six months. Developed BI strategy for a $22M credit card partnership portfolio, restructured operational frameworks achieving 35% reduction in team size, and reduced migration timelines by 60% while delivering 75% cost savings through governance and process re-engineering.

Led analytics and BI initiatives supporting consumer lending and credit risk operations, enabling data-driven portfolio management. Managed cross-functional teams delivering advanced reporting, predictive insights, and executive dashboards. Designed scalable data solutions for credit card portfolio performance, risk segmentation, and customer targeting. Partnered with global stakeholders to translate business problems into analytical models improving decision accuracy and efficiency.