I thrive at the intersection of communication and design. As a UX writer, I craft seamless experiences that help users navigate complex tools with confidence. Passionate about storytelling and problem-solving, I’m driven to simplify complex ideas and make them accessible to everyone. Beyond onboarding, I help ensure our users can navigate our platform effortlessly and make the most of the tools available to them.

Sara Anne O'Neill

I thrive at the intersection of communication and design. As a UX writer, I craft seamless experiences that help users navigate complex tools with confidence. Passionate about storytelling and problem-solving, I’m driven to simplify complex ideas and make them accessible to everyone. Beyond onboarding, I help ensure our users can navigate our platform effortlessly and make the most of the tools available to them.

Available to hire

I thrive at the intersection of communication and design. As a UX writer, I craft seamless experiences that help users navigate complex tools with confidence. Passionate about storytelling and problem-solving, I’m driven to simplify complex ideas and make them accessible to everyone.
Beyond onboarding, I help ensure our users can navigate our platform effortlessly and make the most of the tools available to them.

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Experience Level

Language

English
Fluent
French
Fluent
Spanish; Castilian
Advanced

Work Experience

Client Onboarding Specialist at Adyen
August 1, 2020 - August 1, 2022
Onboarded new clients, coordinated onboarding across multiple languages, and collaborated with sales and operations to ensure smooth transitions. Contributed to onboarding guidelines and continuous process improvements.
Intern at UNICEF Nigeria
January 1, 2019 - Present
Part-time UNICEF Nigeria intern; contributed to data collection through content analysis of French materials and encoding translations; assisted with data collection for the ASCoR collaboration.
Stage Manager at Star Surf Team
January 1, 2014 - January 1, 2015
Coordinated a music festival for extreme sports enthusiasts: contracted artists, liaised with agents, supervised stage installations and music material, and managed event-day operations in a high-pressure environment.
Stage Manager at Extreme Collaboration
June 1, 2014 - August 31, 2014
Spent the summer interning in the development and education sectors. Remodeled data to visualize patterns and changes in Human Development Index for the Nigerian states to facilitate observation.

Education

MSc in Communication Science at University of Amsterdam
January 1, 2018 - January 1, 2020
BA (Honours) in International Relations & Spanish at University of Exeter
January 1, 2013 - January 1, 2017
Erasmus exchange at University of Granada
January 1, 2015 - January 1, 2016

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Non-Profit Organization, Media & Entertainment, Software & Internet, Financial Services