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I am a highly motivated engineer with 7 years of experience in the Information Technology field across multinational companies. I have developed strong expertise in Application Management Support and Project Management, with a solid understanding of the services lifecycle. I am seeking a challenging career position where I can utilize and extend my capabilities to the fullest, broaden my experience and relationships, and continue to grow my skills in the field. I am fast to learn, self-motivated, and comfortable working under pressure. I communicate effectively, lead when needed, and enjoy collaborating with diverse teams to deliver quality results. I thrive in dynamic environments and am eager to contribute to a forward-thinking organization.…I am a highly motivated engineer with 7 years of experience in the Information Technology field across multinational companies. I have developed strong expertise in Application Management Support and Project Management, with a solid understanding of the services lifecycle. I am seeking a challenging career position where I can utilize and extend my capabilities to the fullest, broaden my experience and relationships, and continue to grow my skills in the field. I am fast to learn, self-motivated, and comfortable working under pressure. I communicate effectively, lead when needed, and enjoy collaborating with diverse teams to deliver quality results. I thrive in dynamic environments and am eager to contribute to a forward-thinking organization.

Sara Ahmed

Project Manager, Post Production Coordinator, Content Producer, +2

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I am a highly motivated engineer with 7 years of experience in the Information Technology field across multinational companies. I have developed strong expertise in Application Management Support and Project Management, with a solid understanding of the services lifecycle. I am seeking a challenging career position where I can utilize and extend my capabilities to the fullest, broaden my experience and relationships, and continue to grow my skills in the field. I am fast to learn, self-motivated, and comfortable working under pressure. I communicate effectively, lead when needed, and enjoy collaborating with diverse teams to deliver quality results. I thrive in dynamic environments and am eager to contribute to a forward-thinking organization.…I am a highly motivated engineer with 7 years of experience in the Information Technology field across multinational companies. I have developed strong expertise in Application Management Support and Project Management, with a solid understanding of the services lifecycle. I am seeking a challenging career position where I can utilize and extend my capabilities to the fullest, broaden my experience and relationships, and continue to grow my skills in the field. I am fast to learn, self-motivated, and comfortable working under pressure. I communicate effectively, lead when needed, and enjoy collaborating with diverse teams to deliver quality results. I thrive in dynamic environments and am eager to contribute to a forward-thinking organization.

Available to hire

I am a highly motivated engineer with 7 years of experience in the Information Technology field across multinational companies. I have developed strong expertise in Application Management Support and Project Management, with a solid understanding of the services lifecycle. I am seeking a challenging career position where I can utilize and extend my capabilities to the fullest, broaden my experience and relationships, and continue to grow my skills in the field.

I am fast to learn, self-motivated, and comfortable working under pressure. I communicate effectively, lead when needed, and enjoy collaborating with diverse teams to deliver quality results. I thrive in dynamic environments and am eager to contribute to a forward-thinking organization.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Arabic

Fluent

English

Fluent

Work Experience

Program Office Manager at DXC Technology

April 1, 2016 - June 1, 2022

Provided PMO support across multiple projects and portfolios by working on plans, scope, documentation, and schedules. Monitored and reviewed weekly and monthly project status reports for senior management. Validated estimate packages, allocated resources, and assisted project managers with daily activities. Created large dashboards for account leadership and participated in weekly Risk Review Board discussions on non-green projects. Generated Excuse Letter Reports and various status dashboards (PPMC, 3rd party) and handled ad-hoc requests with direct communication to PMs.

HP-OVSC Workforce Administrator at HP-Egypt

April 1, 2014 - April 1, 2016

Overseeing WFM scheduling, reporting and auditing functions. Ensuring data consistency across tools, tracking resource assignment and utilization. Updating skills and capabilities, and allocating resources to vacancies based on skills. SME for the resource & project management tool (Primavera EVO LVE) in Egypt; supporting onshore teams and managers in monitoring and reporting resource utilization and running performance/forecast reports.

Application Management Support Engineer, LC C Team at HP-Egypt

January 1, 2014 - March 1, 2016

Canon-OVSC records handling: first point of contact for records assessment, acceptance, updates and close. SM records handling: creation, classification, assessment, prioritization, team assignment and misrouting; monitoring, incident/problem coordination and SLA tracking; review and close of SM records (incident/problem/change); implementing corrective and proactive actions and escalating critical/high-risk incidents as needed.

Application Management Support Engineer (AMS eng), Content team at HP-Egypt

March 1, 2012 - March 1, 2014

Vodafone UK eShop project: content management and advertising content alignment with client policy. Maintained high quality in website imagery and content, tracked KPIs to ensure site effectiveness, collaborated with internal teams to align content updates with business needs, and developed strategies to optimize content and landing pages. Investigated and resolved issues via the ticketing system.

Call Center Representative at Raya Contact Center

February 1, 2012 - February 1, 2012

Handled customer calls and inquiries in a timely manner; identified customer needs, clarified information, and provided prompt and correct responses; identified non-standard customer experiences and escalated issues; used technical, professional, and soft skills to achieve performance standards.

Call Center Representative at Raya Contact Center-Egypt

September 1, 2010 - February 1, 2012

Handled calls and inquiries from customers, identified needs, clarified information, and provided prompt and accurate responses. Escalated non-standard experiences to prevent reoccurrence and maintained performance standards (timeliness, quality, customer satisfaction).

Software Quality Engineer Trainee at GIZA Systems-Egypt

November 1, 2008 - November 1, 2008

Ensured software developed met pre-specified user requirements; wrote test plans and scripts; conducted various testing types (domain testing, unit testing, functional testing, pair testing, and automated testing).

Software Quality Engineer at GIZA Systems-Egypt

July 1, 2008 - November 1, 2008

Ensured software met predefined user requirements. Wrote test plans and scripts to uncover defects across development cycles. Conducted domain, unit, functional, pair, and automated testing to ensure product quality.