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I am an ICT Helpdesk and Technical Support Specialist with 7+ years of experience providing first-line support, hardware/software troubleshooting, and end-user training. I excel at resolving issues efficiently, guiding users through software processes, and delivering high-quality customer service under pressure. My strengths include Microsoft 365, Windows environments, remote troubleshooting, and asset management. I am multilingual (Italian, English, Spanish) and passionate about technology and gaming, with a keen interest in emerging digital tools and interactive software that enhance both technical knowledge and user empathy.…I am an ICT Helpdesk and Technical Support Specialist with 7+ years of experience providing first-line support, hardware/software troubleshooting, and end-user training. I excel at resolving issues efficiently, guiding users through software processes, and delivering high-quality customer service under pressure. My strengths include Microsoft 365, Windows environments, remote troubleshooting, and asset management. I am multilingual (Italian, English, Spanish) and passionate about technology and gaming, with a keen interest in emerging digital tools and interactive software that enhance both technical knowledge and user empathy.

Sarah Saib

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I am an ICT Helpdesk and Technical Support Specialist with 7+ years of experience providing first-line support, hardware/software troubleshooting, and end-user training. I excel at resolving issues efficiently, guiding users through software processes, and delivering high-quality customer service under pressure. My strengths include Microsoft 365, Windows environments, remote troubleshooting, and asset management. I am multilingual (Italian, English, Spanish) and passionate about technology and gaming, with a keen interest in emerging digital tools and interactive software that enhance both technical knowledge and user empathy.…I am an ICT Helpdesk and Technical Support Specialist with 7+ years of experience providing first-line support, hardware/software troubleshooting, and end-user training. I excel at resolving issues efficiently, guiding users through software processes, and delivering high-quality customer service under pressure. My strengths include Microsoft 365, Windows environments, remote troubleshooting, and asset management. I am multilingual (Italian, English, Spanish) and passionate about technology and gaming, with a keen interest in emerging digital tools and interactive software that enhance both technical knowledge and user empathy.

Available to hire

I am an ICT Helpdesk and Technical Support Specialist with 7+ years of experience providing first-line support, hardware/software troubleshooting, and end-user training. I excel at resolving issues efficiently, guiding users through software processes, and delivering high-quality customer service under pressure. My strengths include Microsoft 365, Windows environments, remote troubleshooting, and asset management.

I am multilingual (Italian, English, Spanish) and passionate about technology and gaming, with a keen interest in emerging digital tools and interactive software that enhance both technical knowledge and user empathy.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Italian

Fluent

English

Fluent

Spanish; Castilian

Intermediate

Work Experience

Customer Service & IT Support – Point of Sales at Elavon Europe

August 1, 2025 - October 19, 2025

Provided first-line IT and POS support to merchants via phone, email, and ticketing systems; performed remote troubleshooting for mobile and desktop devices; guided end-users through software applications and system processes; collaborated with cross-functional teams to escalate issues and enhance service delivery.

Clerical Admin – HRIS and Recruiting at The Noel Group

July 1, 2024 - October 19, 2025

Prepared new user workstations, supported onboarding, and delivered induction training; assisted with system configuration, database updates, and end-user support; maintained accurate records and supported IT-related administrative tasks.

Sales Assistant – Retail at Sports Direct

May 1, 2024 - October 19, 2025

Supported customers with IT-related queries and account issues, ensuring smooth operation of POS systems.

Technical Customer Support Specialist (Helpdesk Level 1) at Chitondo

February 1, 2020 - October 19, 2025

Delivered first-level IT support for internal and external users, including hardware, software, and network troubleshooting; supported Microsoft 365 applications, Windows environments, and remote device management; assisted with setting up new devices, performing upgrades, and maintaining inventory; monitored recurring technical issues and suggested process improvements.