I'm Sarah Thauer, a Senior Product Designer focused on enterprise software, mobile apps, and design systems, with experience across discovery, research, workshops, and cross-functional delivery. As a freelancer, I lead product design from discovery through implementation, collaborating with clients to optimize and scale digital products, and mentoring teams to grow UX capability.…

Sarah Thauer

I'm Sarah Thauer, a Senior Product Designer focused on enterprise software, mobile apps, and design systems, with experience across discovery, research, workshops, and cross-functional delivery. As a freelancer, I lead product design from discovery through implementation, collaborating with clients to optimize and scale digital products, and mentoring teams to grow UX capability.…

Available to hire

I’m Sarah Thauer, a Senior Product Designer focused on enterprise software, mobile apps, and design systems, with experience across discovery, research, workshops, and cross-functional delivery.

As a freelancer, I lead product design from discovery through implementation, collaborating with clients to optimize and scale digital products, and mentoring teams to grow UX capability.

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Skills

Experience Level

Product Design
Expert
App Design
Expert
Figma
Expert
Prototype
Expert
Jira
Intermediate
Framer
Intermediate
Animation
Intermediate

Language

German
Fluent
English
Fluent
French
Beginner

Work Experience

Senior User Experience Designer at Canco AG
September 1, 2021 - April 1, 2026
Led discovery workshops and translated business requirements, user needs, and technical constraints into product concepts. Partnered with another Senior UX Designer on technical decisions and implementation across the UX process. Planned and facilitated discovery, design thinking, and stakeholder workshops with clients and internal teams. Translated complex requirements into intuitive concepts to create more efficient client processes. Responsible for user-centered conception and UX design in research projects, joint ventures, and the development and expansion of internal digital products. Lead Designer for chatbot and conversational interfaces with a focus on optimized user journeys, efficient dialogue flows, and intuitive interaction. Conceptualization and design of enterprise software, mobile applications, and innovative product solutions. Technical collaboration on a research project in a hospital setting, where an AI solution prevents critical errors and thus leads to a demonstrab
Founder & Product Designer at Pnto
February 1, 2020 - Present
Led product design work from the discovery phase through collaboration on implementation and further development. Provided long-term UX leadership for an enterprise platform in debt collection, dunning, and legal proceedings, serving multiple user groups with complex to critical requirements. Designed user interactions for electric vehicle charging stations, where a critical checkout error was identified and resolved using UX methodologies, thereby preventing potential revenue losses and incorrect transactions. Planned, conducted, and evaluated user research and usability tests, and stakeholder workshops. Consulted on optimizing existing products, identifying quick wins and opportunities for improvement. Supported startups in very early product phases, from ideation to market readiness. Conceived and developed brand identities, visual identities, and communication materials.
User Experience Designer at mogree
February 1, 2019 - August 1, 2021
Used user, stakeholder, and requirements analysis to drive user story maps, flows, wireframes, high-fidelity designs, and interactive prototypes while coordinating project work with clients, product owners, developers, and testing teams. Design of complex mobile applications, including software for field service and towing staff at a major Austrian automobile club. Prepare developer handovers and ensure consistent implementation of design concepts.
Product Designer (Internship) at HYVE
October 1, 2017 - April 1, 2018
Conducted in-depth research, user interviews, and user testing to gain relevant insights. Planned and conducted workshops with users. Conceived and designed holistic product solutions for physical, digital, and service-oriented offerings. Created 2D and 3D visualizations of concepts for presentations and pitches.
Product Designer (Internship) at Design 3
February 1, 2016 - May 1, 2016
Analyzing user needs and gathering insights; ideation and concept development for physical products; 2D and 3D visualizations for presentations and client pitches.

Education

Master of Arts - MA, Eco Innovation Design at FH Joanneum, Graz
January 1, 2016 - January 1, 2018
Bachelor of Arts - BA, Industrial and Product Design at FH Joanneum, Graz
January 1, 2013 - January 1, 2016
The Human Mind and Usability – Turn User Data Into User-Centered Design; Facilitating UX Workshops at The Human Mind and Usability Program
January 1, 2022 - January 1, 2024

Qualifications

The Human Mind and Usability – Turn User Data Into User-Centered Design; Facilitating UX Workshops
January 1, 2022 - January 1, 2024

Industry Experience

Education, Agriculture & Mining, Software & Internet, Healthcare, Energy & Utilities, Manufacturing, Transportation & Logistics
    Debt Collection & Invoice Management Software

    ![Debt Collection Software Dashboard](https://www.twine.net/signin

    Overview

    Designed the user experience for a cloud-based debt collection and receivables management platform. The objective was to simplify complex financial workflows and create an efficient, intuitive SaaS product for organizations managing outstanding claims and payment recovery processes.

    My Role

    • UX Design
    • UI Design
    • Information Architecture
    • User Flow Design
    • Wireframing
    • Prototyping
    • Design System Development

    The Challenge

    Debt collection and receivables management involve complex workflows, large datasets, and multiple process stages. Existing solutions often prioritize functionality over usability, making everyday tasks inefficient and difficult to navigate.

    The goal was to transform complex financial operations into a streamlined experience that users could navigate with confidence.

    The Solution

    I designed a structured and user-centered platform focused on clarity, efficiency, and scalability.

    Key improvements included:

    • Simplified information architecture
    • Optimized dashboards and data visualization
    • Clear process guidance throughout the collection lifecycle
    • Consistent UI patterns and reusable components
    • Reduced cognitive load through task-oriented workflows

    Outcome

    The resulting platform enables finance and operations teams to manage claims more efficiently while maintaining full visibility over ongoing processes.

    Key benefits:

    • Faster navigation through complex workflows
    • Improved usability for finance and operations teams
    • Better visibility of outstanding claims and actions
    • Reduced manual effort through structured process design
    • Increased user confidence when handling sensitive financial data

    Skills

    UX Design UI Design SaaS Design Information Architecture Dashboard Design Design Systems FinTech

    Project Link

    [View Full Case Study](https://www.twine.net/signin