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I'm a digital content, communications, and operations professional with extensive experience across public sector delivery, quality assurance, and remote-first environments. I specialise in translating complex information into clear, engaging, and results-driven written content aligned to organisational goals, digital platforms, and diverse audiences. Beyond the public sector, I've developed practical digital marketing expertise through specialist training, with skills spanning content strategy, SEO fundamentals, email marketing, social media growth, online funnels, analytics, and AI-supported workflows. I manage two TikTok channels focused on travel and digital marketing, where I develop content strategy, audience engagement, and social media growth; I apply analytics, SEO, and performance tracking to optimise reach and conversion. I'm highly adaptable to asynchronous collaboration and fully remote work, delivering high-quality work under pressure with a strong focus on clarity, accuracy, and measurable outcomes.…I'm a digital content, communications, and operations professional with extensive experience across public sector delivery, quality assurance, and remote-first environments. I specialise in translating complex information into clear, engaging, and results-driven written content aligned to organisational goals, digital platforms, and diverse audiences. Beyond the public sector, I've developed practical digital marketing expertise through specialist training, with skills spanning content strategy, SEO fundamentals, email marketing, social media growth, online funnels, analytics, and AI-supported workflows. I manage two TikTok channels focused on travel and digital marketing, where I develop content strategy, audience engagement, and social media growth; I apply analytics, SEO, and performance tracking to optimise reach and conversion. I'm highly adaptable to asynchronous collaboration and fully remote work, delivering high-quality work under pressure with a strong focus on clarity, accuracy, and measurable outcomes.

Sarah Jane Hayden

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I'm a digital content, communications, and operations professional with extensive experience across public sector delivery, quality assurance, and remote-first environments. I specialise in translating complex information into clear, engaging, and results-driven written content aligned to organisational goals, digital platforms, and diverse audiences. Beyond the public sector, I've developed practical digital marketing expertise through specialist training, with skills spanning content strategy, SEO fundamentals, email marketing, social media growth, online funnels, analytics, and AI-supported workflows. I manage two TikTok channels focused on travel and digital marketing, where I develop content strategy, audience engagement, and social media growth; I apply analytics, SEO, and performance tracking to optimise reach and conversion. I'm highly adaptable to asynchronous collaboration and fully remote work, delivering high-quality work under pressure with a strong focus on clarity, accuracy, and measurable outcomes.…I'm a digital content, communications, and operations professional with extensive experience across public sector delivery, quality assurance, and remote-first environments. I specialise in translating complex information into clear, engaging, and results-driven written content aligned to organisational goals, digital platforms, and diverse audiences. Beyond the public sector, I've developed practical digital marketing expertise through specialist training, with skills spanning content strategy, SEO fundamentals, email marketing, social media growth, online funnels, analytics, and AI-supported workflows. I manage two TikTok channels focused on travel and digital marketing, where I develop content strategy, audience engagement, and social media growth; I apply analytics, SEO, and performance tracking to optimise reach and conversion. I'm highly adaptable to asynchronous collaboration and fully remote work, delivering high-quality work under pressure with a strong focus on clarity, accuracy, and measurable outcomes.

Available to hire

I’m a digital content, communications, and operations professional with extensive experience across public sector delivery, quality assurance, and remote-first environments. I specialise in translating complex information into clear, engaging, and results-driven written content aligned to organisational goals, digital platforms, and diverse audiences.

Beyond the public sector, I’ve developed practical digital marketing expertise through specialist training, with skills spanning content strategy, SEO fundamentals, email marketing, social media growth, online funnels, analytics, and AI-supported workflows. I manage two TikTok channels focused on travel and digital marketing, where I develop content strategy, audience engagement, and social media growth; I apply analytics, SEO, and performance tracking to optimise reach and conversion. I’m highly adaptable to asynchronous collaboration and fully remote work, delivering high-quality work under pressure with a strong focus on clarity, accuracy, and measurable outcomes.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Remote Procedural Officer at UK National Health Service

January 1, 2020 - Present

Translated complex policy and statutory requirements into clear, actionable guidance for internal NHS teams and the public; researched, wrote, edited, and quality-assured technical, operational, and public-facing content to maintain accuracy and tone; produced responses to FOI requests, Parliamentary Questions, ministerial briefings, and internal assurance reports under tight deadlines; collaborated asynchronously across policy, communications, legal, systems, and digital teams to streamline workflows and improve digital content; analysed operational and financial data to verify accuracy and support governance, audit, and decision-making; safeguarded data security through system access controls; distilled complex information for diverse audiences to support digital marketing and remote collaboration.

Quality Reviewer at UK National Health Service

July 1, 2017 - January 1, 2020

Monitored workloads and led quality assurance and audit processes across multiple workstreams, including high-profile complaint responses and communications for MPs, government departments, and the public; proofread, edited, and quality-checked outputs to ensure high standards of English and compliance; managed high-priority hospital checks for the Department of Health and Social Care, delivering accurate reporting within statutory compliance; analysed large datasets to identify trends and drive continuous service improvement; collaborated remotely to coordinate workflows and resolve issues.

Finance Officer (Accounts Receivable) at UK National Health Service

July 1, 2016 - July 1, 2017

Managed end-to-end accounts receivable processes, including invoicing, reconciliation, and reporting; analysed financial data to identify discrepancies and implement corrective actions; built and maintained dynamic spreadsheets with embedded formulas to improve data accuracy and reporting efficiency; liaised with internal stakeholders and suppliers to resolve queries, supporting cash flow management.

Data Entry Officer at UK National Health Service

May 1, 2015 - July 1, 2016

Entered large volumes of data with speed and precision, consistently exceeding targets; authored training manuals and guidance materials to support onboarding; demonstrated exceptional attention to detail (typing ~170 wpm with high accuracy).

Floor Leader at Prêt à Manger

September 1, 2012 - May 1, 2015

Managed daily store operations, ensuring product quality, presentation, and customer experience; coordinated team workflows during peak periods, optimized stock ordering and inventory management; led and motivated teams with clear communication, delegation, and coaching; handled payroll submission and cash handling, earning an Outstanding award for customer service and leadership.