Available to hire
Results-driven E-Commerce & Account Management Specialist with 5+ years of experience in digital marketing, marketplace management (Amazon FBA), CRM systems, and customer experience. Proven track record in product management, online sales optimization, and cross-functional coordination.
Skilled in data-driven decision-making, client relationship management, and creative operations—ensuring brand consistency, efficient workflows, and strong KPI performance across channels.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Beginner
Beginner
Beginner
Language
English
Fluent
German
Fluent
Spanish; Castilian
Intermediate
Work Experience
B2B Sales Representative at Cheil Germany GmbH
October 14, 2025 - PresentB2B sales responsibilities focusing on e-commerce solutions and client partnerships.
Customer Support Specialist at Teleperformance
October 14, 2025 - PresentCustomer support specialist providing troubleshooting and issue resolution for clients
B2B Customer Service Specialist at TTEC
October 1, 2025 - PresentManage B2B customer inquiries and ensure high satisfaction and SLA compliance. Resolve complex cases using CRM systems and structured workflows. Collaborate with cross-functional teams to improve service processes.
Account Manager (E-Commerce/Marketing) & Creative Operations Manager at Cheil Germany GmbH
May 1, 2023 - February 1, 2025Managed client accounts focused on digital campaigns and e-commerce growth. Coordinated creative production workflows to improve delivery efficiency. Analyzed campaign performance and optimized strategies based on KPIs. Acted as liaison between clients, marketing teams, and design units; ensured brand guideline consistency and quality control. Responsible for resource planning and coordination for the creative team, including shift schedules, capacity management, and efficient resource allocation.
Account Manager (E-Commerce) at asCom Confection GmbH
May 1, 2023 - February 28, 2025Managed international marketing, product management, and e-commerce initiatives for client accounts.
Junior Account Manager (E-Commerce) at Cheil Germany GmbH
May 1, 2023 - February 28, 2025Junior account manager in E-Commerce, coordination with clients and internal teams
Compulsory internship - International marketing, product management and e-commerce at asCom Confection GmbH
January 1, 2023 - March 31, 2023Internship focusing on international marketing, product management, and e-commerce.
Minijob - International Marketing / Product Management / E-commerce at asCom Confection GmbH
January 1, 2023 - March 31, 2023Minijob in the field of international marketing, product management and e-commerce
Intern - Compulsory Internship (International Marketing / Product Management / E-commerce) at asCom Confection GmbH
January 1, 2023 - March 31, 2023Compulsory internship in the field of international marketing, product management and e-commerce.
International Marketing Product Management & E-Commerce (Internship + Part-Time) at asCom Confection GmbH
October 1, 2022 - March 1, 2023Managed and optimized e-commerce presence across Amazon Seller Central and Shopify, including product listings, pricing, and content updates. Executed social media marketing campaigns to increase brand awareness and engagement. Supported product management and international expansion strategies through market research and competitor analysis. Monitored performance metrics (traffic, conversion rate, sales KPIs) and contributed to data-driven improvements.
Compulsory internship - International marketing, product management and e-commerce at asCom Confection GmbH
October 1, 2022 - December 31, 2022Internship focusing on international marketing, product management, and e-commerce.
Working student - Personal assistance at Selbst e.V.
November 1, 2020 - September 1, 2022Provided day-to-day personal assistance and care support for a person with disabilities. Supported daily routines, mobility, and participation in social and community activities. Coordinated appointments, handled communication and administrative tasks, and ensured structured documentation and reliable stakeholder communication.
Working Student - Personal Assistant at Selbst e.V.
November 1, 2020 - September 30, 2022Provided administrative support, scheduling, research and coordination for projects.
Founder / Self-employed Amazon Seller (FBA) at Monlamar
November 1, 2020 - September 30, 2022Managed Amazon storefronts, product sourcing, listing optimization, inventory management, order fulfillment and customer service.
Part-time - Sales Associate at Mcpaper
June 15, 2019 - October 1, 2020Assisted customers, processed orders, maintained stock and merchandise presentation, and supported in-store sales.
Sales Associate (Part-time) at Mcpaper
June 15, 2019 - October 1, 2020Assisted customers, processed sales, maintained store presentation, merchandising support, and cash handling.
Internship - Administrative Assistant at Bürotimte
August 1, 2017 - June 1, 2019Supported office operations, documentation, and client interactions. Assisted with day-to-day administrative tasks and coordination.
Internship - Administrative Assistant at Bürotime
August 1, 2017 - June 15, 2019Supported daily administrative tasks, scheduling, filing, and correspondence; assisted with office operations and internal communications.
Office Clerk Intern at Bürotime
August 1, 2017 - June 15, 2019One-year internship performing general office tasks including document handling, data entry, scheduling, and internal communications.
Education
Secondary School at Georg August Zinn Schule, Am Mühlgewann 1, 65933 Frankfurt am Main
January 11, 2030 - January 26, 2026Secondary School at Ludwig-Erhard-Schule, Legienstraße 5, 65929 Frankfurt am Main
January 11, 2030 - January 26, 2026B.Sc. Digital Business Management at Hochschule RheinMain Wiesbaden Business School
January 1, 2020 - January 1, 2023Bachelor (Business Administration) at RheinMain University of Applied Sciences (Hochschule RheinMain)
January 1, 2019 - January 1, 2020German university entrance qualification (Fachhochschulreife) - Advanced technical college at Ludwig-Erhard-Schule Advanced Technical College (Business & Administration)
January 1, 2017 - January 1, 2018Qualifications
Advanced technical college entrance qualification (Business and administration)
January 1, 2019 - December 31, 2019Google Ads Apps Certification
January 1, 2024 - July 24, 2026CPA License
January 1, 2024 - July 24, 2026Google AI-Powered Performance Ads Certification
January 1, 2024 - July 24, 2026CPA License
January 1, 2024 - July 24, 2026Customer Relationship Management in Business Services (CPA)
January 1, 2024 - July 24, 2026CPA License
January 1, 2024 - July 24, 2026Industry Experience
Software & Internet, Retail, Education, Professional Services, Media & Entertainment, Consumer Goods, Travel & Hospitality
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Beginner
Beginner
Beginner
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