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I am a quality evaluator and German speaker with a keen eye for detail and a solid track record of ensuring compliance with industry standards. I enjoy working in dynamic, international teams and am eager to contribute to the ongoing improvement of product and service quality. My experience spans QA in tech and travel, customer success, and teaching German. I combine data-driven analysis with strong communication to bridge gaps and foster excellent client and user experiences.…I am a quality evaluator and German speaker with a keen eye for detail and a solid track record of ensuring compliance with industry standards. I enjoy working in dynamic, international teams and am eager to contribute to the ongoing improvement of product and service quality. My experience spans QA in tech and travel, customer success, and teaching German. I combine data-driven analysis with strong communication to bridge gaps and foster excellent client and user experiences.

Sarah Mohamed Raslan

QA Engineer, Data Analyst, Graphic Designer, +2

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I am a quality evaluator and German speaker with a keen eye for detail and a solid track record of ensuring compliance with industry standards. I enjoy working in dynamic, international teams and am eager to contribute to the ongoing improvement of product and service quality. My experience spans QA in tech and travel, customer success, and teaching German. I combine data-driven analysis with strong communication to bridge gaps and foster excellent client and user experiences.…I am a quality evaluator and German speaker with a keen eye for detail and a solid track record of ensuring compliance with industry standards. I enjoy working in dynamic, international teams and am eager to contribute to the ongoing improvement of product and service quality. My experience spans QA in tech and travel, customer success, and teaching German. I combine data-driven analysis with strong communication to bridge gaps and foster excellent client and user experiences.

Available to hire

I am a quality evaluator and German speaker with a keen eye for detail and a solid track record of ensuring compliance with industry standards. I enjoy working in dynamic, international teams and am eager to contribute to the ongoing improvement of product and service quality.

My experience spans QA in tech and travel, customer success, and teaching German. I combine data-driven analysis with strong communication to bridge gaps and foster excellent client and user experiences.

Skills

Copywriting

Experience Level

Copywriting

Intermediate

Language

Arabic

Fluent

German

Advanced

English

Advanced

Work Experience

Founder & Owner at Women’s Apparel Boutique

September 1, 2024 - Present

Successfully launched and currently manage a women’s clothing business, overseeing operations including inventory management, marketing, and customer relations; developed a unique brand identity and curated a diverse collection; implemented promotional campaigns resulting in steady customer base growth and revenue increase.

Customer Success Associate Manager B2B Sales at Concentrix

November 1, 2023 - Present

Conducting health checks, analyzing data and performance trends to bridge skill gaps and develop strategic sales best practices; coordinating with internal teams to address client roadblocks and drive superior client experience; supporting management with reports on key drivers, metrics, and processes.

Private German Teacher at Self-employed

July 1, 2022 - February 28, 2023

Teaching basics of phonetics and grammar to kids, teens, and adults (A1 level); guiding usage of idioms and speech; weekly and monthly evaluation of progress.

Customer Success Representative - Inbound German and English Travel Advisor at Concentrix

June 1, 2022 - April 1, 2023

Providing training on flight outbound knowledge, complaint handling, and complex case support via phone and email; coaching agents, escalating issues to management, and collaborating with global teams to move passenger solutions forward.

Quality Evaluator (Task) at Concentrix / Trip.com

June 1, 2022 - April 1, 2023

Monitors, evaluates, and audits a sampling of inbound/outbound calls and other contact methods; reports results to stakeholders; participates in calibration sessions to ensure scoring consistency; supports internal quality audits to improve processes and efficiency; maintains knowledge of client products and programs; tracks performance and reports to management.

Head and Instructor at Graphic Design community / Azhar Dream

November 1, 2019 - April 30, 2020

Led and instructed graphic design activities, coordinating events and mentoring members.

Graphic Designer (Volunteer) at United Nations / Graphic design

August 1, 2019 - October 31, 2019

Participation in graphic design projects supporting UN initiatives.

General German Course at Goethe Institute

March 1, 2019 - May 31, 2019

Member at Graphic Design community / Azhar Dream

March 1, 2019 - April 30, 2019

Active contributor and participant in graphic design community activities.

German Language Course (B2) at ÄDK German Institute