Hi, I'm Anna Wyrwińska. I have 7 years of experience in customer service and relationship building, with a focus on digital marketing and IT service desk support. I help brands grow online by planning and executing targeted ad campaigns on Facebook and Google, creating engaging posts, and analyzing performance to optimize results. I'm a creative professional with training as an e-Commerce Specialist, proficient in the Adobe Creative Suite (Premiere Pro, Illustrator, InDesign, Photoshop, Lightroom) and Microsoft 365. I enjoy photography, video editing, graphic design, and I'm always eager to learn new technologies, including AI, to deliver high-quality work.…

Anna Wyrwińska

Hi, I'm Anna Wyrwińska. I have 7 years of experience in customer service and relationship building, with a focus on digital marketing and IT service desk support. I help brands grow online by planning and executing targeted ad campaigns on Facebook and Google, creating engaging posts, and analyzing performance to optimize results. I'm a creative professional with training as an e-Commerce Specialist, proficient in the Adobe Creative Suite (Premiere Pro, Illustrator, InDesign, Photoshop, Lightroom) and Microsoft 365. I enjoy photography, video editing, graphic design, and I'm always eager to learn new technologies, including AI, to deliver high-quality work.…

Available to hire

Hi, I’m Anna Wyrwińska. I have 7 years of experience in customer service and relationship building, with a focus on digital marketing and IT service desk support. I help brands grow online by planning and executing targeted ad campaigns on Facebook and Google, creating engaging posts, and analyzing performance to optimize results.

I’m a creative professional with training as an e-Commerce Specialist, proficient in the Adobe Creative Suite (Premiere Pro, Illustrator, InDesign, Photoshop, Lightroom) and Microsoft 365. I enjoy photography, video editing, graphic design, and I’m always eager to learn new technologies, including AI, to deliver high-quality work.

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Skills

Experience Level

Language

Polish
Fluent
English
Advanced

Work Experience

Associate-Technical Support at Tech Mahindra
January 1, 2024 - Present
Associate-Technical Support role focusing on IT service desk activities; proficient in O365, AD, Azure, VM, VPN; handling incidents, user accounts and licenses; log calls in ServiceNow; knowledge base usage; ready to learn new systems and threats.
1st Line Support Engineer at Atos
January 1, 2024 - October 21, 2025
1st line IT support engineer providing troubleshooting and resolution of IT-related issues; logging calls in ServiceNow; administering user data and accounts; following knowledge base; resolving requests/incidents; preparing for major incidents.
Assistant DTP at SDL
January 1, 2021 - October 21, 2025
Assistant DTP tasks supporting publishing workflow; preparing layouts and graphics as part of production team.
Video Editor at Rosmedia
January 1, 2020 - October 21, 2025
Video editing according to script; inserting subtitles; editing graphics; basic post-production tasks.
Customer Advisor at Bacardi & Martini
January 1, 2018 - October 21, 2025
Customer service and sales support for premium beverage brands.
Sales Advisor at Curver
January 1, 2017 - October 21, 2025
Sales advisory duties across Torun and Ostrow locations.
Junior Sales Representative at Orange
January 1, 2015 - October 21, 2025
Junior sales representative in Bydgoszcz.
Brand Promoter at NC+
January 1, 2014 - October 21, 2025
Brand promoter activities in Bydgoszcz.
1st line Support Engineer at Atos
January 1, 2024 - October 21, 2025
Provided first-line IT support, incident resolution and ServiceNow ticketing; supported O365/Azure accounts and basic troubleshooting.
Assistant DTP at SDL
January 1, 2021 - October 21, 2025
Assisted desktop publishing and layout tasks for various clients; prepared materials for print and digital publication.
Video Editor at Rosmedia
January 1, 2020 - October 21, 2025
Edited video material per script, inserted subtitles, edited graphics, and performed basic color correction.
Customer Advisor at Bacardi & Martini
January 1, 2018 - October 21, 2025
Provided customer service and product information; supported sales initiatives.
Sales Advisor at Curver
January 1, 2017 - October 21, 2025
Assisted customers and contributed to product promotion in Toruń and Ostrów.
Junior Sales Representative at Orange
January 1, 2015 - October 21, 2025
Sales support and customer engagement in Bydgoszcz.
Brand promoter at NC+
January 1, 2014 - October 21, 2025
Brand promotion and promotional activities in Bydgoszcz.
Associate-Technical Support at Tech Mahindra
January 1, 2024 - Present
Associate technical support; SAP ERP and Microsoft Azure internal training; ongoing IT support tasks.
1st Line Support Engineer at Atos
December 31, 2024 - December 31, 2024
IT service desk/first line support, resolving incidents, troubleshooting issues, and maintaining service quality.
Assistant DTP at SDL
December 31, 2021 - December 31, 2021
DTP assistance including layout and printing processes.
Video Editor at Rosmedia
December 31, 2020 - December 31, 2020
Video editing per script, inserting subtitles, and post-production graphics.
Customer Advisor at Bacardi & Martini
December 31, 2018 - December 31, 2018
Customer service and product support.
Sales Advisor at Curver
December 31, 2017 - December 31, 2017
Customer assistance and sales.
Junior Sales Representative at Orange
December 31, 2015 - December 31, 2015
Sales and account management.
Brand Promoter at NC+
December 31, 2014 - December 31, 2014
Brand promotion activities.

Education

Creative Management at Collegium Da Vinci, Poznan
January 1, 2017 - January 1, 2018
High School at IX Highschool, Bydgoszcz
January 1, 2012 - January 1, 2015
Game Design at UKW in Bydgoszcz
January 1, 2015 - January 1, 2017
Diploma in Creative Management at Creative Management Collegium Da Vinci, Poznan
January 1, 2017 - January 1, 2018
High School Diploma at IX High School, Bydgoszcz
January 1, 2012 - January 1, 2015
Bachelor's in Game Design at Game Design UKW, Bydgoszcz
January 1, 2015 - January 1, 2017
Associate-Technical Support at Tech Mahindra (internal training)
January 1, 2024 - January 1, 2025
Creative Management at Collegium Da Vinci, Poznań
January 1, 2017 - January 1, 2018
High School Diploma at IX High School, Bydgoszcz
January 1, 2012 - January 1, 2015
Game Design at UKW, Bydgoszcz
January 1, 2015 - January 1, 2017

Qualifications

Service Desk, O365
January 1, 2022 - December 31, 2022
e-Commerce Specialist
January 1, 2021 - December 31, 2021
NLP
January 1, 2021 - December 31, 2021
Adobe and MS Office
January 1, 2021 - December 31, 2021
Sailing license
January 11, 2030 - October 21, 2025
Service Desk, O365
January 1, 2022 - January 1, 2022
E-Commerce Specialist
January 1, 2021 - January 1, 2021
NLP
January 1, 2021 - January 1, 2021
Adobe and MS Office
January 1, 2021 - January 1, 2021
SAP ERP, Microsoft Azure (Tech Mahindra internal training)
January 1, 2024 - January 1, 2024
Associate-Technical Support
January 1, 2024 - December 31, 2025
SAP ERP Internal Training
January 1, 2024 - December 31, 2024
Microsoft Azure Internal Training
January 1, 2024 - December 31, 2024

Industry Experience

Software & Internet, Media & Entertainment, Professional Services, Education, Other

Skills

Experience Level