I am Muhammad Mamman, a results-driven QA Specialist & Software Engineer with experience spanning quality assurance, web development, video editing, and team coordination. I excel at identifying process gaps, implementing corrective actions, and driving performance improvements. I am known for strong English communication, meticulous attention to detail, and a collaborative approach to coaching and leading teams to meet quality benchmarks. I design and deploy high-conversion web solutions and contribute to multidisciplinary creative and technical projects. I thrive in cross-functional environments and enjoy turning complex requirements into reliable, user-friendly outcomes.

Muhammad Mamman

I am Muhammad Mamman, a results-driven QA Specialist & Software Engineer with experience spanning quality assurance, web development, video editing, and team coordination. I excel at identifying process gaps, implementing corrective actions, and driving performance improvements. I am known for strong English communication, meticulous attention to detail, and a collaborative approach to coaching and leading teams to meet quality benchmarks. I design and deploy high-conversion web solutions and contribute to multidisciplinary creative and technical projects. I thrive in cross-functional environments and enjoy turning complex requirements into reliable, user-friendly outcomes.

Available to hire

I am Muhammad Mamman, a results-driven QA Specialist & Software Engineer with experience spanning quality assurance, web development, video editing, and team coordination. I excel at identifying process gaps, implementing corrective actions, and driving performance improvements. I am known for strong English communication, meticulous attention to detail, and a collaborative approach to coaching and leading teams to meet quality benchmarks.

I design and deploy high-conversion web solutions and contribute to multidisciplinary creative and technical projects. I thrive in cross-functional environments and enjoy turning complex requirements into reliable, user-friendly outcomes.

See more

Language

English
Fluent

Work Experience

QA Analyst & Team Coordinator at Digital Operations Agency
January 1, 2023 - Present
Monitored and evaluated chatting operations across multiple accounts, ensuring brand tone, response quality, and platform guidelines. Conducted daily QA audits on chat interactions, flagging errors and providing structured feedback, improving team performance scores by 30%. Coached a team of 6 chat agents through weekly one-on-one feedback sessions and group training workshops focused on communication standards and OF workflow best practices. Developed and maintained QA scorecards, evaluation rubrics, and performance tracking spreadsheets used across the operations team. Collaborated with team leads to resolve escalated issues and implement corrective action plans within tight turnaround times. Maintained organized logs, reports, and documentation ensuring accountability and transparency across all quality processes.
Web Developer & Video Editor at Freelance / Independent Contractor
January 1, 2024 - Present
Designed, developed, and deployed premium landing pages optimized for high conversion rates, seamless user experience, and responsive design. Developed tailored, user-centric customer request websites and client intake systems, ensuring smooth front-end interaction and robust data handling. Provided ongoing technical maintenance, site optimization, and client troubleshooting for web projects.
Customer Support & Chat Agent at ContentStream Solutions
June 1, 2022 - December 1, 2022
Managed high-volume chat queues, maintaining a 98% response rate and consistently meeting SLA targets. Demonstrated strong written English communication handling sensitive client interactions professionally and empathetically. Identified recurring chat issues and escalated patterns to management, contributing to workflow process improvements. Supported onboarding of new team members by sharing best practices and acting as a peer resource for quality standards.
Editor at Y.G.R.N
June 1, 2021 - December 1, 2023
Created high-level edits with eye-catching transitions that drive audience engagement. Managed and optimized social media accounts, aligning multimedia content with targeted audience growth strategy and client requirements.

Education

Bachelor of Science in Software Engineering at Ahmadu Bello University, Zaria
January 11, 2030 - May 25, 2026
Bachelor of Arts in Egyptology at Cairo University
January 11, 2030 - January 1, 2020

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Media & Entertainment, Education
    RECORD LABEL

    Owner and CEO of Young Good Rich Niggas Record label.
    We create different varieties of music, from trap,hip hop to pop…

    Check us out:

    https://www.twine.net/signin

    Web developer

    Created landing pages for OF models,Business brands websites and lot more.

    Video editing

    Created clips for models IG,TikTok reels,YT shorts,personal brands ads