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I am Muhammad Mamman, a results-driven QA Specialist & Software Engineer with experience spanning quality assurance, web development, video editing, and team coordination. I excel at identifying process gaps, implementing corrective actions, and driving performance improvements. I am known for strong English communication, meticulous attention to detail, and a collaborative approach to coaching and leading teams to meet quality benchmarks. I design and deploy high-conversion web solutions and contribute to multidisciplinary creative and technical projects. I thrive in cross-functional environments and enjoy turning complex requirements into reliable, user-friendly outcomes.…I am Muhammad Mamman, a results-driven QA Specialist & Software Engineer with experience spanning quality assurance, web development, video editing, and team coordination. I excel at identifying process gaps, implementing corrective actions, and driving performance improvements. I am known for strong English communication, meticulous attention to detail, and a collaborative approach to coaching and leading teams to meet quality benchmarks. I design and deploy high-conversion web solutions and contribute to multidisciplinary creative and technical projects. I thrive in cross-functional environments and enjoy turning complex requirements into reliable, user-friendly outcomes.

Muhammad Mamman

Project Manager, Production Manager, Content Producer, +6

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I am Muhammad Mamman, a results-driven QA Specialist & Software Engineer with experience spanning quality assurance, web development, video editing, and team coordination. I excel at identifying process gaps, implementing corrective actions, and driving performance improvements. I am known for strong English communication, meticulous attention to detail, and a collaborative approach to coaching and leading teams to meet quality benchmarks. I design and deploy high-conversion web solutions and contribute to multidisciplinary creative and technical projects. I thrive in cross-functional environments and enjoy turning complex requirements into reliable, user-friendly outcomes.…I am Muhammad Mamman, a results-driven QA Specialist & Software Engineer with experience spanning quality assurance, web development, video editing, and team coordination. I excel at identifying process gaps, implementing corrective actions, and driving performance improvements. I am known for strong English communication, meticulous attention to detail, and a collaborative approach to coaching and leading teams to meet quality benchmarks. I design and deploy high-conversion web solutions and contribute to multidisciplinary creative and technical projects. I thrive in cross-functional environments and enjoy turning complex requirements into reliable, user-friendly outcomes.

Available to hire

I am Muhammad Mamman, a results-driven QA Specialist & Software Engineer with experience spanning quality assurance, web development, video editing, and team coordination. I excel at identifying process gaps, implementing corrective actions, and driving performance improvements. I am known for strong English communication, meticulous attention to detail, and a collaborative approach to coaching and leading teams to meet quality benchmarks.

I design and deploy high-conversion web solutions and contribute to multidisciplinary creative and technical projects. I thrive in cross-functional environments and enjoy turning complex requirements into reliable, user-friendly outcomes.

Skills

Banner

Video Advert

Web Design

Experience Level

Banner

Expert

Video Advert

Expert

Web Design

Expert

Language

English

Fluent

Work Experience

QA Analyst & Team Coordinator at Digital Operations Agency

January 1, 2023 - Present

Monitored and evaluated chatting operations across multiple accounts, ensuring brand tone, response quality, and platform guidelines. Conducted daily QA audits on chat interactions, flagging errors and providing structured feedback, improving team performance scores by 30%. Coached a team of 6 chat agents through weekly one-on-one feedback sessions and group training workshops focused on communication standards and OF workflow best practices. Developed and maintained QA scorecards, evaluation rubrics, and performance tracking spreadsheets used across the operations team. Collaborated with team leads to resolve escalated issues and implement corrective action plans within tight turnaround times. Maintained organized logs, reports, and documentation ensuring accountability and transparency across all quality processes.

Web Developer & Video Editor at Freelance / Independent Contractor

January 1, 2024 - Present

Designed, developed, and deployed premium landing pages optimized for high conversion rates, seamless user experience, and responsive design. Developed tailored, user-centric customer request websites and client intake systems, ensuring smooth front-end interaction and robust data handling. Provided ongoing technical maintenance, site optimization, and client troubleshooting for web projects.

Customer Support & Chat Agent at ContentStream Solutions

June 1, 2022 - December 1, 2022

Managed high-volume chat queues, maintaining a 98% response rate and consistently meeting SLA targets. Demonstrated strong written English communication handling sensitive client interactions professionally and empathetically. Identified recurring chat issues and escalated patterns to management, contributing to workflow process improvements. Supported onboarding of new team members by sharing best practices and acting as a peer resource for quality standards.

Editor at Y.G.R.N

June 1, 2021 - December 1, 2023

Created high-level edits with eye-catching transitions that drive audience engagement. Managed and optimized social media accounts, aligning multimedia content with targeted audience growth strategy and client requirements.