Saugat Sah

Lead independent advisory for operations transformation, service management, and operating-model improvement. Evaluate operational scenarios, resource models, workflows, risks, KPIs and execution trade-offs; translate findings into decision-ready recommendations for senior stakeholders. Manage consulting delivery, commercial governance, client relationships, and cross-functional execution.

Executive operations leader and sparring partner for a 120+ person technology services organization. Accountable for business operations, commercial governance, forecasting discipline and go-to-market execution. Designed forecasting, scenario-planning, pipeline governance, pricing/deal review and commercial-approval disciplines aligning Sales, Marketing, Finance and Delivery. Delivered 15–20% operational efficiency improvement, reduced execution failures by 35%, and identified €5M+ revenue optimization opportunities.

Led strategic client operations and service delivery across multi-market European and global portfolios. Managed multinational/multi-vendor environments with responsibility for staffing, service performance, budgeting/forecasting, risk, escalation management, and executive stakeholder outcomes. Built and scaled delivery teams (22 to 200+ resources in Europe; +300% team size and +250% revenue across another global operation) and improved service reliability (turned 90% red SLAs green within 90 days).