Available to hire
I’m a retail and media professional who enjoys turning everyday moments into clear, engaging customer experiences. With experience across store operations, marketing support, and content creation, I’m comfortable balancing fast-paced front-line work with organised coordination behind the scenes.
I also bring video editing, graphic design, and communications skills to help brands show up strongly across campaigns and events. From filming and editing corporate videos to designing promotional materials, I take a proactive approach—supporting teams, meeting KPIs, and helping events run smoothly while keeping the customer experience at the center.
Experience Level
Work Experience
Front Desk & Marketing (Operations & Content Support) at The Yard Gymnastics
July 1, 2024 - August 31, 2026Streamlined front-of-house operations across multiple locations by developing and implementing standardised systems and procedures to improve consistency and efficiency. Managed daily operations, administrative tasks, customer enquiries, and family communications, delivering professional customer service in a fast-paced environment. Contributed creative business and marketing ideas for class growth and customer engagement. Produced short-form video content and promotional materials (posters for programmes, events, and birthday parties). Coordinated and supported event planning, including managing LED screen operations during competitions and the annual Christmas Show. Multitasked across operations, customer service, event support, and creative projects while adapting quickly to changing priorities and deadlines.
Assistant Producer at Alice
March 1, 2024 - July 31, 2024Supported the production of pre-recorded National Day live streams for Singapore Global Network and other client productions such as the Health Promotion Board. Provided administrative support including preparation of call sheets and proposal decks. Served as a liaison between talents (including Hassan Sunny) and the President’s office, supporting smooth production communication. Undertook script work, proofreading, subtitle support, and on-set assistance.
Marketing (Materials & Content) at TerraSG
March 1, 2023 - August 31, 2023Devised marketing materials and contributed ideas for marketing campaigns. Generated content including static posts and educational videos for the Building and Construction Authority (@iBuilDSg Club). Filmed and edited corporate videos for marketing purposes, supporting brand communication through clear, engaging media content.
Retail Assistant at Sumaya’s Space (Wix website shown)
September 1, 2021 - January 31, 2023Supported daily store operations by keeping the shop floor organised, well-maintained, and running efficiently. Managed stock updates and inventory records, monitored product availability, and helped with stock replenishment. Processed customer purchases accurately using the cash register while handling cash and card transactions. Provided friendly, professional customer service by answering enquiries and offering product recommendations. Consistently met assigned KPIs and sales targets through effective customer engagement and service, while multitasking across cashier duties, stock management, and store operations.
Education
Diploma, Mass Media Management at Nanyang Polytechnic
January 1, 2016 - December 1, 2019BA Hons, Media Production at Nottingham Trent University
April 1, 2021 - February 1, 2024O Levels at Canberra Secondary School
January 1, 2009 - December 31, 2016Qualifications
Industry Experience
Retail, Media & Entertainment, Education, Government
Experience Level
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