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I am Dayle Patricia Duncan, a hardworking professional with over nine years of experience in reception and personal assistant roles, as well as building management, complemented by four years in hospitality and tourism. I excel at coordinating facilities, managing vendors, and ensuring smooth, efficient operations while delivering exceptional customer service. I am dedicated to continuous process improvement in rapidly evolving markets, combining hands-on facilities management with strong communication and organizational skills. I actively seek new knowledge through formal courses and certifications to stay ahead in my field.…I am Dayle Patricia Duncan, a hardworking professional with over nine years of experience in reception and personal assistant roles, as well as building management, complemented by four years in hospitality and tourism. I excel at coordinating facilities, managing vendors, and ensuring smooth, efficient operations while delivering exceptional customer service. I am dedicated to continuous process improvement in rapidly evolving markets, combining hands-on facilities management with strong communication and organizational skills. I actively seek new knowledge through formal courses and certifications to stay ahead in my field.

Dayle Patricia Duncan

Writer, Copywriter, Graphic Designer, +2

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I am Dayle Patricia Duncan, a hardworking professional with over nine years of experience in reception and personal assistant roles, as well as building management, complemented by four years in hospitality and tourism. I excel at coordinating facilities, managing vendors, and ensuring smooth, efficient operations while delivering exceptional customer service. I am dedicated to continuous process improvement in rapidly evolving markets, combining hands-on facilities management with strong communication and organizational skills. I actively seek new knowledge through formal courses and certifications to stay ahead in my field.…I am Dayle Patricia Duncan, a hardworking professional with over nine years of experience in reception and personal assistant roles, as well as building management, complemented by four years in hospitality and tourism. I excel at coordinating facilities, managing vendors, and ensuring smooth, efficient operations while delivering exceptional customer service. I am dedicated to continuous process improvement in rapidly evolving markets, combining hands-on facilities management with strong communication and organizational skills. I actively seek new knowledge through formal courses and certifications to stay ahead in my field.

Available to hire

I am Dayle Patricia Duncan, a hardworking professional with over nine years of experience in reception and personal assistant roles, as well as building management, complemented by four years in hospitality and tourism. I excel at coordinating facilities, managing vendors, and ensuring smooth, efficient operations while delivering exceptional customer service.

I am dedicated to continuous process improvement in rapidly evolving markets, combining hands-on facilities management with strong communication and organizational skills. I actively seek new knowledge through formal courses and certifications to stay ahead in my field.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Afrikaans

Advanced

Work Experience

Freelance Writer at Self-employed

February 1, 2021 - Present

Creative writing (Fiction / Non-fiction); interactive writing; content writing; research; ghostwriting; digital marketing; technical and business articles.

Facilities Manager at Ruby Medical Center

March 1, 2020 - April 30, 2020

Facilities building management of the medical center; health and safety; soft and hard services; communication; outsourcing.

Assistant Manager Facilities at WNS Global Services SA (Pty) Ltd

January 1, 2016 - March 31, 2020

Communicate operational issues and changes to managers; prepare and consolidate building reports; enforce company policies; collaborate with FM outsourced companies and stakeholders; oversee security, catering and cleaning; conduct process audits and health and safety activities.

Facilities Supervisor at Nedbank Ltd

October 1, 2010 - December 31, 2015

Work within budget guidelines; handle routine repairs, maintenance and special projects; stock control and work orders; coordinate audits; maintain compliance with standards; liaise with stakeholders and landlords.

Personal Assistant at Imperial Bank Ltd

December 1, 2003 - September 30, 2010

Support KZN Regional Manager with daily operations; client liaison; document analysis and preparation; administrative support; liaising with landlords and office support.

Tour Consultant at Strelitzia Tours

June 1, 2003 - October 31, 2003

Client liaison; ensure data accuracy and verification; support sales and operations.

Front Office / Reservations / Night Auditor at Protea Hotel Karridene

July 1, 2000 - June 30, 2003

Reception/front office duties; switchboard; guest check-in/out; accounts; group bookings; concierge; yield management.

Front Office at Protea Hotel Balmoral

February 1, 1999 - June 30, 2000

Reception/front office duties; accounts; guest check-in/out; concierge; knowledge of local entertainment and amenities; yield promotions.