Available to hire
Highly motivated and experienced IT Support Professional with 4.5 years of expertise in enterprise IT environments (IBM and Kyndryl). Specializing in Incident Management, remote troubleshooting, and maintaining the stability of end-user environments. Proven ability to act as an effective IT teams and non-technical business users, providing clear, empathetic communication and ensuring high user satisfaction. Currently learning Dutch language.
Experience Level
Language
English
Fluent
Dutch
Beginner
Telugu
Fluent
Hindi
Fluent
Work Experience
Senior Associate Support Engineer at Kyndryl India Pvt Ltd
February 1, 2024 - October 1, 2025Provided expert first-line support for high-volume incidents and service requests, ensuring resolutions were delivered within agreed-upon SLAs. Acted as primary liaison between end users and Level 2 teams; documented and escalated complex issues with detailed notes to ensure clear communication between technical staff and business stakeholders. Performed technical support and remote troubleshooting for remote users across locations using remote access tools (RDP, AnyDesk). Maintained system stability through daily/weekly/monthly job scheduling and OS updates, including DR activities. Improved internal efficiency by creating and updating knowledge base articles to enable faster future resolutions.
Associate Support Engineer at IBM India Pvt Ltd
September 1, 2021 - October 1, 2025Provided front-line technical support via multiple channels with a consistent customer service focus to ensure a positive user experience. Assisted users with critical business applications, including routine troubleshooting for Microsoft Office 365 and Teams. Managed and fulfilled essential service requests, including access requests and software troubleshooting, via ServiceNow, Jira, and Maximo.
Sr. Associate Support Engineer at Kyndryl India Pvt Ltd
February 1, 2024 - October 1, 2025Provided expert first-line support for high-volume incidents and service requests, ensuring resolutions within agreed SLAs. Served as primary liaison between end-users and Level 2 teams, logging and escalating complex issues with detailed documentation and clear communication. Diagnosed and resolved hardware and software issues for remote users using remote access tools (RDP, AnyDesk). Managed system stability through scheduled job planning, OS updates, and DR activities, ensuring performance and stability of client environments. Created and updated knowledge base articles to improve internal efficiency and enable faster future resolutions.
Associate Support Engineer at IBM India Pvt Ltd
September 1, 2021 - October 1, 2025Provided frontline technical support via multiple channels with a strong customer service focus. Assisted users with critical business applications, including routine troubleshooting for Microsoft Office 365 and Microsoft Teams. Managed and fulfilled essential service requests, including access requests and software troubleshooting via ServiceNow, Maximo, and Jira.
Education
Bachelor of Engineering (Electronics and Telecommunications) at Jawaharlal Nehru Technological University
January 1, 2014 - January 1, 2018Bachelor of Engineering (Electronics and Telecommunications) at Jawaharlal Nehru Technological University
January 1, 2014 - January 1, 2018Qualifications
ITIL Foundation V4
January 11, 2030 - October 1, 2025ISO 20000 - Principles of IT Service Management
January 11, 2030 - October 1, 2025IBM i v7.4 System Administrator LPAR and Virtualization Management
January 11, 2030 - October 1, 2025Salesforce Certified AI Associate
January 11, 2030 - October 1, 2025ITIL Foundation V4
January 11, 2030 - October 1, 2025ISO 20000 - Principles of IT Service Management
January 11, 2030 - October 1, 2025IBM iv7.4 System Administrator LPAR and Virtualization Management
January 11, 2030 - October 1, 2025Salesforce Certified AI Associate
January 11, 2030 - October 1, 2025Industry Experience
Software & Internet, Professional Services, Telecommunications, Other
I had started my own Youtube channel and instgram page name is " Haayega_holland_lo". Which is for travel and hidden content in Netherlands to show to the rest of the world.
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