Available to hire
Versatile professional with 10+ years of progressive experience in IT support, facilities management, and operations leadership. Technical expertise spans Cisco networks, Linux systems, and equipment maintenance—combined with 20+ years of digital content creation and video production.
Passionate about troubleshooting complex systems and crafting compelling visual stories. Currently exploring opportunities in cybersecurity, IT operations, and technical leadership. Creator of tech and lifestyle content on YouTube—check out my channel ‘Manofonetitle’ for content made by myself. Let’s connect if you’re interested in IT solutions, operational excellence, or video production collaboration.
Skills
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Independent Network Contractor at ValConnect, Inc.
November 1, 2019 - March 1, 2020Provisioned phones and lines in Cisco Call Manager for enterprise deployments. Installed and configured Cisco IP phones on workstations, ensuring network connectivity and call reachability. Cross-connected analog lines from legacy PBX systems to new infrastructure. Collaborated with end users to troubleshoot and resolve inactive phone line issues.
Facilities Technician/IT Maintenance at ITW Rippey
August 1, 2021 - February 1, 2024Executed network infrastructure upgrades, including replacing CAT5 cabling with CAT6 throughout facility. Performed calibration and software installation for specialized microscope technologies. Deployed software updates and configured user account permissions across systems. Troubleshot proprietary system technologies and resolved technical errors. Managed ticketing system workflow: logged incidents, tracked resolutions, and provided status updates to users. Conducted preventative maintenance inspections on IT equipment to assess performance and condition.
Facilities Technician/IT Maintenance at TopGolf
September 1, 2024 - April 1, 2025Collaborated with maintenance team on construction and development projects. Performed routine equipment inspections to assess condition and optimize performance. Diagnosed and repaired underperforming equipment, restoring functionality before return to service. Generated repair tickets for departmental equipment tracking. Conducted quality inspections before and after project finalization.
Contact Experience Center Representative at First Tech Federal Credit Union
October 1, 2024 - PresentRespond to high-volume inbound calls, providing accurate technical and account assistance to members. Resolve inquiries, complaints, and service issues using active listening and systematic problem-solving. Guide members through account updates, billing questions, and troubleshooting procedures. Identify member needs and recommend appropriate products or services. Meet or exceed daily, weekly, and monthly performance and sales targets. Utilize persuasive communication to retain customers and reduce churn.
General Manager at The Vapor Spot, LLC
June 1, 2012 - January 31, 2018Led and mentored team of 10 in sales, management, customer engagement, and product knowledge. Generated 300% revenue increase within first year as manager of Los Angeles location. Spearheaded launch of new Sacramento location and participated in hiring process. Developed online retail website and digital marketing campaigns. Utilized BYOD methodology to support sales floor hardware and troubleshoot device issues. Managed personnel scheduling and ADP payroll processing.
Bartender at Hop Gardens Taproom & Porchlight Brewery
May 1, 2017 - August 31, 2021Provided exceptional customer service in fast-paced hospitality environment. Educated customers on the selection of food and drinks available on each working day. Operated POS systems (Clover, Harbor Touch) and conducted end-of-day reporting procedures.
Education
Coursework in Network Administration, Linux Server, C++ Programming, Database Programming, System Analysis & Design, Intermediate Linux OS, Database Management Systems at Sacramento City College
January 11, 2030 - May 1, 2026Qualifications
Industry Experience
Software & Internet, Professional Services, Retail, Media & Entertainment, Education
Skills
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Hire a Programmer
We have the best programmer experts on Twine. Hire a programmer in Rocklin today.