Sarah Stapleton

Available to hire

Creative and results-driven professional with over 10 years of experience in premium customer service and community management.

About

Creative and results-driven professional with over 10 years of experience in premium customer service and community management.

I have always possessed a strong work ethic, choosing to gain hands-on experience during summers from the age of 14 rather than taking time off. As the Co-founder of Femme Club IRL, I specialise in content creation and audience engagement. I am now looking to bring my background in VIP client relations and my digital marketing skills to a full-time front-of-house role in a fast-paced fashion/retail environment.

  • 14 years' experience
  • Joined May 2026

Languages

  • EnglishFluent

Industry experience

  • Media & Entertainment
  • Professional Services
  • Retail
  • Education
  • Software & Internet
  • Travel & Hospitality

Work experience· 14 roles

Freelance PR & Media Assistant · Self-employedJul 2024 – Jul 2025 · 1 yr 1 mo

Conducted media monitoring and compiled detailed PR coverage reports to showcase to clients the work done by PR agency; Curated content for bi-monthly media reports and social documentation; Managed multi freelancer and event support projects independently, from planning to execution, meeting all deadlines.

Freelance PR & Media Assistant · 11PR & EventsJul 2024 – Jul 2025 · 1 yr 1 mo

Conduct media monitoring and compile detailed PR coverage reports to showcase to clients the work done by the PR agency; curate content for bi-monthly media reports and social documentation; managed multiple freelance and event support projects independently, from planning to execution, meeting all deadlines.

Freelance Social Media Manager · Self-employedJan 2024 – Present · 2 yrs 11 mos

Seasonal Social Media Management: Lead content creation, graphic design, and video editing for all social platforms. Filmed and edited engaging short-form videos (Reels, TikTok) to grow brand presence and reach new audiences. Manage community engagement and brand voice across Instagram and TikTok; Organise and promote events, oversee end-to-end planning and execution; Analyse content performance to refine strategies and increase engagement.

Social Media Manager · Self-Employed / FreelanceJan 2024 – Present · 2 yrs 11 mos
VIP Relationship Manager (Premium Seller Representative & Social Media Support) · eBay IrelandJan 2017 – Dec 2025 · 9 yrs
Customer Service Representative · HCL Technologies (EIR)Jan 2017 – Jan 2025 · 8 yrs 1 mo
VIP Relationship Manager · eBay IrelandJan 2017 – Jan 2025 · 8 yrs 1 mo
Customer Service Representative · HCL TechnologiesJan 2017 – Jan 2025 · 8 yrs 1 mo

Education

Leaving Certificate · Institute of Education2015 – 2016

Certifications and awards

Digital Marketing Level 7 Special Purpose Award2020 – 2026

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