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Creative and results-driven professional with over 10 years of experience in premium customer service and community management. I have always possessed a strong work ethic, choosing to gain hands-on experience during summers from the age of 14 rather than taking time off. As the Co-founder of Femme Club IRL, I specialise in content creation and audience engagement. I am now looking to bring my background in VIP client relations and my digital marketing skills to a full-time front-of-house role in a fast-paced fashion/retail environment.…Creative and results-driven professional with over 10 years of experience in premium customer service and community management. I have always possessed a strong work ethic, choosing to gain hands-on experience during summers from the age of 14 rather than taking time off. As the Co-founder of Femme Club IRL, I specialise in content creation and audience engagement. I am now looking to bring my background in VIP client relations and my digital marketing skills to a full-time front-of-house role in a fast-paced fashion/retail environment.

Sarah Stapleton

Social Media Manager, Video Editor, Content Creator, +7

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Creative and results-driven professional with over 10 years of experience in premium customer service and community management. I have always possessed a strong work ethic, choosing to gain hands-on experience during summers from the age of 14 rather than taking time off. As the Co-founder of Femme Club IRL, I specialise in content creation and audience engagement. I am now looking to bring my background in VIP client relations and my digital marketing skills to a full-time front-of-house role in a fast-paced fashion/retail environment.…Creative and results-driven professional with over 10 years of experience in premium customer service and community management. I have always possessed a strong work ethic, choosing to gain hands-on experience during summers from the age of 14 rather than taking time off. As the Co-founder of Femme Club IRL, I specialise in content creation and audience engagement. I am now looking to bring my background in VIP client relations and my digital marketing skills to a full-time front-of-house role in a fast-paced fashion/retail environment.

Available to hire

Creative and results-driven professional with over 10 years of experience in premium customer service and community management.

I have always possessed a strong work ethic, choosing to gain hands-on experience during summers from the age of 14 rather than taking time off. As the Co-founder of Femme Club IRL, I specialise in content creation and audience engagement. I am now looking to bring my background in VIP client relations and my digital marketing skills to a full-time front-of-house role in a fast-paced fashion/retail environment.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Freelance PR & Media Assistant at 11PR & Events

July 1, 2024 - July 1, 2025

Conduct media monitoring and compile detailed PR coverage reports to showcase to clients the work done by the PR agency; curate content for bi-monthly media reports and social documentation; managed multiple freelance and event support projects independently, from planning to execution, meeting all deadlines.

VIP Relationship Management / Premium Seller Representative & Social Media Support at eBay Ireland

January 1, 2017 - January 1, 2025

Acted as a dedicated point of contact for Top-Sellers, providing bespoke service to high-value clients. Real-time problem solving for complex account escalations; managed multi-channel brand voice and customer interactions across Facebook, Instagram, and Twitter (X). Used Salesforce and Hive to analyze account data and maintain accurate records. Led onboarding and training for new hires on service standards.

Customer Service Representative at HCL Technologies

January 1, 2017 - January 1, 2025

Delivered frontline customer support and problem resolution to maintain high service levels and customer satisfaction.

Guest Relations & Administration at Louise Stapleton Interiors

January 1, 2011 - January 1, 2015

Supported high-end interior design business with client communications, filing, and front-of-house administration; developed a strong professional foundation in client care and office operations.

VIP Relationship Manager at eBay Ireland

January 1, 2017 - January 1, 2025

Acted as a dedicated point of contact for the Bay’s most high-value clients. Expert problem solving: resolved complex account escalations and queries in real-time, ensuring a seamless experience for premium users. Multi-channel engagement: managed brand voice and customer interactions across Facebook, Instagram, and Twitter (X). Technical proficiency: utilized Salesforce and Hive to analyze account data and maintain accurate records. Leadership & Training: served as a SME, coaching new hires on service standards and feedback.

Social Media Manager at Self-Employed / Freelance

January 1, 2024 - Present

Lead content creation, graphic design, and video editing for all social platforms; filmed and edited engaging short-form videos (Reels, TikTok) to grow brand presence and reach new audiences. Manage community engagement and brand voice across Instagram and TikTok. Organize and promote events, oversee end-to-end planning and execution. Analyze content performance to refine strategies and increase engagement.

Customer Service Representative at HCL Technologies (EIR)

January 1, 2017 - January 1, 2025

Dealing with customers; handling and resolving customer issues/complaints; processing new client accounts; maintaining customer accounts; implementing changes to existing accounts; promoting/selling company products.

Guest Relations & Administration at Louise Stapleton Interiors, Orlando

January 1, 2011 - January 1, 2015

Started at age 14, assisting with filing and high-volume guest communications for a high-end interior design business. Developed a strong professional foundation in client care and office administration from a young age.

Deli Assistant & Cashier at Delia

August 1, 2015 - August 1, 2016

Managed fast-paced food preparation and high-volume cash handling during peak retail hours. Provided direct customer service and maintained a clean, organized front-of-house environment.

Guest Relations & Booking at Park Hotel Dublin

June 1, 2012 - August 1, 2014

Managed multi-channel hotel reservations and synchronized booking systems; ensured 100% accuracy. Served as a first point of contact for guests.

Freelance PR & Media Assistant at Self-employed

July 1, 2024 - July 1, 2025

Conducted media monitoring and compiled detailed PR coverage reports to showcase to clients the work done by PR agency; Curated content for bi-monthly media reports and social documentation; Managed multi freelancer and event support projects independently, from planning to execution, meeting all deadlines.

VIP Relationship Manager (Premium Seller Representative & Social Media Support) at eBay Ireland

January 1, 2017 - December 31, 2025

VIP Relationship Management: Acted as a dedicated point of contact for 'Top-Sellers', providing bespoke service to eBay’s high-value clients. Expert Problem Solving: Resolved complex account escalations and queries in real time, ensuring a seamless experience for premium users. Multi-Channel Engagement: Managed brand voice across Facebook, Instagram, and TikTok (X). Leadership & Training: Served as a SME, coaching new hires on service standards and feedback.

Freelance Social Media Manager at Self-employed

January 1, 2024 - Present

Seasonal Social Media Management: Lead content creation, graphic design, and video editing for all social platforms. Filmed and edited engaging short-form videos (Reels, TikTok) to grow brand presence and reach new audiences. Manage community engagement and brand voice across Instagram and TikTok; Organise and promote events, oversee end-to-end planning and execution; Analyse content performance to refine strategies and increase engagement.

Booking Relations Assistant at Park Hotel, Dublin

June 1, 2012 - August 1, 2014

Managed multi-channel hotel reservations and synchronized booking systems to ensure 100% accuracy; Acted as a first point of contact for guests during seasonal peak periods.