Available to hire
I have 12 years of customer service experience, both inbound & outbound, with some cross-selling. What stands me out is my loyalty to a good company as well as possessing a good memory, active listening skills, great communication skills, my attention to detail and my diligent thoroughness to get the job done right the first time.
In my spare time, I’m an artist in sketching and drawing, as well as I’m also a musician. I play drums and have performed in a few heavy metal bands over the years.
Work Experience
CS Specialist I at j2 Global Canada, Inc.
July 2, 2013 - August 20, 2021Answering customers' technical/billing calls and emails efficiently, accurately and in a professional manner using excellent customer service skills; to retaining customers or checking for potential fraud;
Assume responsibility for learning, in detail, about company products and using this knowledge to solve customers' technical problems and seeing these through to completion;
Upholding client work schedule and service level requirements;
Scanned records of all customer calls and sharing troubleshooting aids to assist colleagues in solving problems for the future;
Cross selling and informing customers of additional products and service;
In charge of providing comprehensive quality feedback and suggestions on training needs, other improvements and quality shortcomings to their team supervisor;
Reporting recording accurate details on calls inbound and outbound using company ticket systems;
Education
Applied Museum Studies Diploma at Algonquin College
August 27, 2001 - May 30, 2005Graduated with a 3.0 GPA overall
Qualifications
Industry Experience
Real Estate & Construction, Telecommunications, Government
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