Alex Lozano

Answering customers' technical/billing calls and emails efficiently, accurately and in a professional manner using excellent customer service skills; to retaining customers or checking for potential fraud; Assume responsibility for learning, in detail, about company products and using this knowledge to solve customers' technical problems and seeing these through to completion; Upholding client work schedule and service level requirements; Scanned records of all customer calls and sharing troubleshooting aids to assist colleagues in solving problems for the future; Cross selling and informing customers of additional products and service; In charge of providing comprehensive quality feedback and suggestions on training needs, other improvements and quality shortcomings to their team supervisor; Reporting recording accurate details on calls inbound and outbound using company ticket systems;