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I am a personable, service-driven professional with over 20 years of experience in customer-facing roles across hospitality, beauty, virtual assistance, and creative services. I excel at delivering exceptional guest experiences, resolving concerns with empathy, and communicating effectively with diverse audiences. I thrive in high-volume environments, balance multitasking under pressure, and bring a warm, professional demeanor to every interaction. From freelance graphic design and brand content to studio management and client support, I stay focused on a guest-first mindset and contribute energy, adaptability, and a collaborative spirit to a world-class customer service team.…I am a personable, service-driven professional with over 20 years of experience in customer-facing roles across hospitality, beauty, virtual assistance, and creative services. I excel at delivering exceptional guest experiences, resolving concerns with empathy, and communicating effectively with diverse audiences. I thrive in high-volume environments, balance multitasking under pressure, and bring a warm, professional demeanor to every interaction. From freelance graphic design and brand content to studio management and client support, I stay focused on a guest-first mindset and contribute energy, adaptability, and a collaborative spirit to a world-class customer service team.

Selena

Graphic Designer, Studio Manager, Designer, +2

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I am a personable, service-driven professional with over 20 years of experience in customer-facing roles across hospitality, beauty, virtual assistance, and creative services. I excel at delivering exceptional guest experiences, resolving concerns with empathy, and communicating effectively with diverse audiences. I thrive in high-volume environments, balance multitasking under pressure, and bring a warm, professional demeanor to every interaction. From freelance graphic design and brand content to studio management and client support, I stay focused on a guest-first mindset and contribute energy, adaptability, and a collaborative spirit to a world-class customer service team.…I am a personable, service-driven professional with over 20 years of experience in customer-facing roles across hospitality, beauty, virtual assistance, and creative services. I excel at delivering exceptional guest experiences, resolving concerns with empathy, and communicating effectively with diverse audiences. I thrive in high-volume environments, balance multitasking under pressure, and bring a warm, professional demeanor to every interaction. From freelance graphic design and brand content to studio management and client support, I stay focused on a guest-first mindset and contribute energy, adaptability, and a collaborative spirit to a world-class customer service team.

Available to hire

I am a personable, service-driven professional with over 20 years of experience in customer-facing roles across hospitality, beauty, virtual assistance, and creative services. I excel at delivering exceptional guest experiences, resolving concerns with empathy, and communicating effectively with diverse audiences.

I thrive in high-volume environments, balance multitasking under pressure, and bring a warm, professional demeanor to every interaction. From freelance graphic design and brand content to studio management and client support, I stay focused on a guest-first mindset and contribute energy, adaptability, and a collaborative spirit to a world-class customer service team.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Studio Manager & Lash Artist at Deka Lash

December 1, 2025 - October 25, 2025

Delivered premium guest services in a fast-paced studio environment, consistently earning positive reviews and repeat clients. Managed daily operations including staff scheduling, inventory, and customer feedback resolution. Led a team of beauty professionals, providing hands-on coaching and ensuring top-tier service standards. Boosted monthly revenue through effective promotion of service upgrades and membership packages.

Lead Graphic Designer & Customer Support at Online Orders Now

January 1, 2023 - October 25, 2025

Provided customer support to clients, helping troubleshoot website issues and offer friendly, solution-based guidance. Led projects for custom websites, requiring clear communication, deadline management, and cross-functional collaboration. Handled escalated client concerns with professionalism, preserving trust and customer retention.

Virtual Assistant & Graphic Designer at Self-Employed via Fiverr

January 1, 2016 - Present

Communicate daily with a wide range of clients, providing professional service and resolving inquiries with care and efficiency. Manage appointments, digital correspondence, and project timelines while maintaining client satisfaction and retention. Create custom marketing visuals and branded content that align with client goals and drive engagement.