Available to hire
I am a hardworking and reliable professional with extensive experience in managing teams and handling client requests diplomatically and professionally. I have strong problem-solving skills and can work efficiently under pressure and tight deadlines. I am detail-oriented, fluent in French, and have excellent verbal and written communication skills. I enjoy challenges and am adept at learning new technology quickly.
Throughout my career, I have gained valuable experience in multiple sectors including government service, customer service, and media monitoring. I’ve demonstrated strong leadership qualities in supervising and coaching staff, as well
Experience Level
Expert
Expert
Language
French
Fluent
English
Fluent
Work Experience
MANAGER/ASSOCIATE EDITOR at Hansard Reporting Services
June 1, 2025 - August 30, 2025Proofread and finalized transcripts of Nova Scotia Legislature committee meetings and House of Assembly sittings, ensuring accuracy in grammar, spelling, and format. Provided direction to Transcribers and Proofreaders, attended meetings to draft annotations, liaised with caucus and department staff to resolve queries, and implemented style manual updates. Required strong political knowledge and professionalism while troubleshooting office equipment and collaborating with internal legislative teams.
RECORDS CLERK at Transportation and Infrastructure Renewal Dept.
September 1, 2020 - August 30, 2025Processed Motor Vehicle Act violation records determining the need for license suspensions, retraining, or driver improvement courses. Handled calls from Access Nova Scotia representatives and customers for reinstatements and general inquiries. Required thorough knowledge of the Motor Vehicle Act and adapting to policy changes.
CUSTOMER SERVICE REPRESENTATIVE at Service Nova Scotia and Municipal Relations
November 1, 2014 - August 30, 2025Handled inbound calls related to Registry of Motor Vehicles, Public Enquiries, residential tenancies, business and land registration, vital statistics, and provincial tax rebates. Processed payments, answered questions, and conducted data entry for returned mail.
TEAM LEADER at Blue Ocean Contact Centers
November 1, 2011 - August 30, 2025Supervised 24 employees on the Help Desk Team managing inbound calls for technical support, event registration, and information delivery. Conducted employee training, monitored and coached calls, performing administrative tasks to ensure effective team functioning and customer service.
CUSTOMER SERVICE REPRESENTATIVE at Blue Ocean Contact Centers
May 1, 2008 - August 30, 2025Provided technical support via calls and emails, gathered information for client reporting, and registered callers for events on various projects. Required strong communication, problem-solving skills, and ability to work collaboratively under stress.
RESEARCHER at Bowdens Media Monitoring / Mediascan
February 1, 2006 - August 30, 2025Monitored media for Atlantic region clients, producing news synopses and transcripts, clipping articles and media. Trained and supervised employees, handled client communications and orders, utilized computers and digital equipment extensively, often working independently.
INFORMATION AND RESERVATION AGENT at Check Inn Nova Scotia
August 31, 1985 - August 30, 2025Answered visitor inquiries about local attractions and events, made accommodation reservations using computerized systems during summer periods.
Education
B.Sc. - Mathematics & Computer Science at McGill University
September 1, 1982 - June 1, 1986Qualifications
Industry Experience
Government, Media & Entertainment, Professional Services, Transportation & Logistics
Experience Level
Expert
Expert
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