Sergio Alejandro Cortés Garzón

Provided bilingual customer support using active listening and effective communication to identify client needs and deliver tailored solutions. Managed customer relationships, escalated and followed up on complex cases, and explained technical concepts clearly to ensure a positive customer experience.

Headed original track production, mixing, and mastering for independent and academic projects, overseeing the full process from composition and arrangement to final delivery. Applied advanced audio processing techniques including equalization, compression, vocal editing, spatial effects, and loudness optimization to meet commercial standards. Devised musical arrangements and scoring, adapting to different genres and creative visions. Utilized industry-standard workflows with Pro Tools, Ableton Live, and FL Studio in a fully equipped home studio environment.

Provided bilingual customer support by using active listening and effective communication skills to identify client needs and deliver tailored solutions. Managed and followed up customer relationships, escalated and handled complex cases, and explained technical concepts clearly to ensure a positive customer experience.