Marketing Project Manager / Communications Officer (Marketing) at —

HR Customer Support Specialist (Support) at —

Provided HR-related customer support for user requests and resolved incidents.

Digital Marketing & Communication (CRM/Support/Marketing) at —

Managed social media communities across Instagram, Facebook, LinkedIn, and TikTok; developed editorial calendars and published engaging organic and paid content. Created short-form visual and video content for multiple platforms, including street interviews; collaborated with UGC creators and cross-functional teams to deliver digital marketing campaigns. Tracked KPIs (reach, engagement, CTR, conversions), produced performance reports with optimization recommendations, and conducted market research and competitor analysis to improve content strategy. Provided Level 1 & 2 technical customer support, resolved technical/functional issues, troubleshot bugs with developers, and documented workflows and support processes. Implemented tracking solutions using Google Tag Manager and JavaScript. Optimized support operations using tools such as Zendesk, Trustpilot monitoring, and CRM-based ticket management; handled A/B testing, website creation, bug resolution, device configuration, and after-sa