Available to hire
I’m Setlhomara Malefo, a results-driven professional with six years of experience in Sales, Leadership, Collaboration, and client/internal personnel management. I excel at building strong client relationships through clear communication, reliable service, and proactive problem solving.
I bring strategic planning, process improvement, and a track record of implementing business-specific systems to deliver measurable results. I’m seeking opportunities in client servicing where I can grow and contribute to an organization that values hard work, learning, and customer satisfaction.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Quality Assurer at DSV (Transport Company)
June 1, 2022 - December 31, 2022Responsible for enhancing internal process flows and improving the handling of internal conflict. Sold the services and solutions offered by the company. Crafted solutions to recurring system issues by analyzing root causes. Managed incoming calls and directed them to relevant departments using multichannel switchboards. Provided exceptional call center experiences through first-class communication and professional customer care.
Training Assistant Manager & Visual Merchandising at Paul Smith
June 1, 2017 - December 31, 2021Managed new product releases and limited-edition items marketing to drive sales. Conducted market analysis exercises to identify new business opportunities and market gaps. Responsible for setting up shop display appearance based on seasonal promotions and trends. Planned and implemented sales strategies. Maintained and grew a strong client base by ensuring client attraction and goal-based service provision. Developed creative visual merchandising campaigns as part of brand marketing.
Sales Assistant at ZARA
November 1, 2015 - March 31, 2017Handled flat packing, inventory management, and product knowledge sharing. Established performance metrics for sales teams and monitored performance. Trained new staff in company best practices. Utilized merchandising and lead development techniques to fulfill sales targets. Accepted and processed new orders and resolved client queries. Advised customers on current company products and tailored advice to suit their needs. Worked checkout and floor sales during peak seasonal trade periods.
IT Technical Support at Macquarie First South Capital Pty Ltd
March 1, 2011 - December 31, 2014Conducted equipment and machinery inspections to detect damages or defaults and performed repairs or replacements to ensure production continuity. Used ticket systems to track and resolve pending requests. Prepared simplified instruction manuals and performance reports for management. Communicated with clients for feedback and functionality follow-ups to increase satisfaction. Troubleshot hardware and software issues to minimize work disruptions. Managed computer program installations and activations. Conducted IT pathway testing and trial runs.
Quality Assurer at DSV
December 1, 2022 - September 15, 2025Responsible for enhancing internal process flows and handling of internal conflict. Selling of the services and solutions that the company offers (multichannel switchboards). Provided exceptional call centre communication and professional customer care.
Training Assistant Manager & Visual Merchandising
December 1, 2021 - September 15, 2025New product releases and limited promotions and trends. Conduct market analysis and market gaps. Sales strategy planning and implementation; goal-based service provision. Developed creative visual merchandising campaigns.
Sales Assistant at ZARA
March 1, 2017 - September 15, 2025Flat packing skills, Inventory management, Product knowledge sharing. Established performance metrics for sales teams and monitored performance. Trained new staff in accordance with the company's best practices. Merchandising and lead development techniques to fulfill sales targets. Accepted and processed new orders and resolved client queries. Advised customers on current company products and services available tailoring advice to suit customers' needs. Worked checkout and floor sales during peak seasonal trade periods.
IT Technical Support at Macquarie First South Capital Pty Ltd
December 1, 2014 - September 15, 2025Ran equipment and machinery inspections to detect damages or defaults then proceeded with the repair or replacements to ensure production. Used ticket systems to track and resolve pending requests. Prepared simplified instruction manuals. Prepared performance reports to provide activity reports to management. Communicated with clients to follow up functionality of systems, increasing satisfaction (Feedback checks). Troubleshot hardware and software issues to resolve bugs, minimizing work disruptions. Computer program installations and activations. IT pathways testing and trail runs.
Quality Assurer at DSV (Transport Company)
December 1, 2022 - September 15, 2025Responsible for enhancing internal process flows and improving the handling of internal conflict. Selling of the services and solutions that the company offers. Crafted solutions to recurring system issues by analyzing root causes. Handled incoming calls and directed to relevant departments using multichannel switchboards. Provided exceptional call centre experiences through first-class communication and professional customer care.
Training Assistant Manager & Visual Merchandising at Paul Smith
December 1, 2021 - September 15, 2025New product releases and limited-edition items marketing to drive sales. Conducted market analysis to identify new business opportunities and market gaps. Responsible for setting up shop display appearance based on seasonal promotions and trends. Sales strategy planning and implementation. Maintain and grow a strong client base by ensuring client attraction and goal-based service provision. Developed creative visual merchandising campaigns.
Sales Assistant at ZARA
March 1, 2017 - September 15, 2025Flat packing skills, Inventory management, Product knowledge sharing. Established performance metrics for sales teams and monitored performance. Trained new staff in accordance with the company's best practices. Merchandising and lead development techniques to fulfill sales targets. Accepted and processed new orders and resolved client queries. Advised customers on current company products and services available tailoring advice to suit customers' needs. Worked checkout and floor sales during peak seasonal trade periods.
IT Technical Support at Macquarie First South Capital Pty Ltd
December 1, 2014 - September 15, 2025Ran equipment and machinery inspections to detect damages or defaults then proceed with the repair or replacements to ensure production. Used ticket systems to track and resolve pending requests. Prepared simplified instruction manuals. Prepared performance reports to provide activity reports to management. Communicated with clients to follow up functionality of systems, increasing satisfaction - Feedback checks. Troubleshot hardware and software issues to resolve bugs, minimizing work disruptions. Computer program installations and activations. IT pathways testing and trail runs.
Quality Assurer at DSV (Transport Company)
December 1, 2022 - September 18, 2025Responsible for enhancing internal process flows and handling of internal conflict. Involved in selling services and solutions offered by the company and multichannel switchboards; provided exceptional call centre communication and professional customer care.
Training Assistant Manager & Visual Merchandising
December 1, 2021 - September 18, 2025Coordinated new product releases and promotions; conducted market analysis to identify gaps; planned and implemented sales strategies; developed creative visual merchandising campaigns to support product launches.
Sales Assistant at ZARA
March 1, 2017 - September 18, 2025Managed stock and floor displays, inventory control, and product knowledge sharing. Established performance metrics, trained new staff, and executed merchandising and lead-generation strategies. Processed orders and resolved customer queries during peak seasons.
IT Technical Support at Macquarie First South Capital Pty Ltd
December 1, 2014 - September 18, 2025Performed equipment inspections, troubleshot hardware and software issues, and IT pathway testing. Used ticket systems to track requests, prepared user manuals and activity reports, and communicated with clients to ensure system functionality and satisfaction.
Quality Assurer at DSV (Transport Company)
December 1, 2022 - September 18, 2025Responsible for enhancing internal process flows and handling internal conflict. Selling of the services and solutions that the company offers, including multichannel switchboards. Provided exceptional call center communication and professional customer care.
Training Assistant Manager & Visual Merchandising
December 1, 2021 - September 18, 2025Contributed to new product releases and promotions; conducted market analysis and identified market gaps. Planned sales strategies and implemented goal-based service delivery. Developed creative visual merchandising campaigns to support product launches.
Sales Assistant at ZARA
March 1, 2017 - September 18, 2025Managed stock and merchandising; established performance metrics for sales teams, trained new staff, and supported lead development to meet sales targets. Handled orders and client queries; assisted customers with product recommendations and performed peak-period checkout and floor sales.
IT Technical Support at Macquarie First South Capital Pty Ltd
December 1, 2014 - September 18, 2025Inspected equipment for damages, tracked and resolved tickets, created instruction manuals, and prepared performance reports. Communicated with clients to ensure system functionality and user satisfaction. Troubleshooted hardware and software issues to minimize downtime; installed software and performed testing.
Quality Assurer at DSV (Transport Company)
December 1, 2022 - September 18, 2025Enhanced internal process flows and improved handling of internal conflict. Sold services and solutions offered by the company. Crafted root-cause solutions to recurring system issues. Managed incoming calls and directed inquiries to relevant departments using a multichannel switchboard. Delivered exceptional call centre experiences through professional communication and customer care.
Training Assistant Manager & Visual Merchandising at Paul Smith
December 1, 2021 - September 18, 2025Implemented marketing for new product releases and limited-edition items to drive sales. Conducted market analysis to identify opportunities and market gaps. Optimized shop displays based on seasonal promotions and trends. Planned and executed sales strategies. Maintained and grew a strong client base through targeted service. Developed creative visual merchandising campaigns supporting brand marketing.
Sales Assistant at ZARA
March 1, 2017 - September 18, 2025Handled stock and floors operations including flat packing and inventory management. Set up and tracked sales performance metrics. Trained new staff in company best practices. Executed merchandising and lead development to achieve sales targets. Processed orders and resolved client queries. Advised customers on current products and services.
IT Technical Support at Macquarie First South Capital Pty Ltd
December 1, 2014 - September 18, 2025Inspected equipment to identify damages and performed repairs or replacements to ensure production continuity. Used ticket systems to track and resolve requests. Prepared simple instruction manuals and management activity reports. Communicated with clients to follow up on system functionality and gather feedback. Troubleshot hardware and software issues to minimize disruptions. Installed and activated computer programs and performed IT pathway tests and trail runs.
Education
National Senior Certificate at Phafogang Secondary School, Soweto, Johannesburg
January 1, 2009 - December 31, 2009National Senior Certificate at Phafogang Secondary School, Soweto, Johannesburg
January 11, 2030 - January 1, 2009IT Technical Support Certificate at Macquarie First South Capital (Pty) Ltd
January 1, 2011 - September 15, 2025National Senior Certificate at Phafogang Secondary School, Soweto, Johannesburg
January 1, 2009 - January 1, 2009IT Technical Support Certificate at Macquarie First South Capital (Pty) Ltd
January 1, 2011 - January 1, 2011National Senior Certificate at Phafogang Secondary School, Soweto, Johannesburg
January 11, 2030 - January 1, 2009IT Technical Support Certificate at Macquarie First South Capital (Pty) Ltd
January 11, 2030 - January 1, 2011National Senior Certificate at Phafogang Secondary School, Soweto, Johannesburg
January 1, 2009 - January 1, 2009IT Technical Support Certificate at Macquarie First South Capital (Pty) Ltd
January 1, 2011 - January 1, 2011National Senior Certificate at Phafogang Secondary School, Soweto, Johannesburg
January 11, 2030 - January 1, 2009IT Technical Support Certificate at Macquarie First South Capital (Pty) Ltd
January 11, 2030 - January 1, 2011Qualifications
IT Technical Support Certificate
January 1, 2011 - December 31, 2011National Senior Certificate
January 11, 2030 - January 1, 2009IT Technical Support Certificate
January 1, 2011 - September 15, 2025IT Technical Support Certificate
January 11, 2030 - September 15, 2025IT Technical Support Certificate
January 11, 2030 - January 1, 2011IT Technical Support Certificate
January 1, 2011 - September 18, 2025IT Technical Support Certificate
January 11, 2030 - January 1, 2011Industry Experience
Retail, Transportation & Logistics, Computers & Electronics, Travel & Hospitality, Financial Services, Telecommunications, Professional Services, Media & Entertainment, Software & Internet, Consumer Goods
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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