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I am a results-driven project leader with experience across HR Tech, Fintech, and Healthcare IT. I guide cross-functional teams to align product vision with business goals and ensure timely, valuable deliveries. I manage end-to-end lifecycles using agile methodologies while navigating stakeholder interests and optimizing resources for impactful launches and sustainable growth. I have a track record of delivering chatbots, web/mobile apps, automated quoting tools, and community portals, with a focus on clear communication, continuous improvement, and measurable outcomes.…I am a results-driven project leader with experience across HR Tech, Fintech, and Healthcare IT. I guide cross-functional teams to align product vision with business goals and ensure timely, valuable deliveries. I manage end-to-end lifecycles using agile methodologies while navigating stakeholder interests and optimizing resources for impactful launches and sustainable growth. I have a track record of delivering chatbots, web/mobile apps, automated quoting tools, and community portals, with a focus on clear communication, continuous improvement, and measurable outcomes.

Shafaq Inam

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I am a results-driven project leader with experience across HR Tech, Fintech, and Healthcare IT. I guide cross-functional teams to align product vision with business goals and ensure timely, valuable deliveries. I manage end-to-end lifecycles using agile methodologies while navigating stakeholder interests and optimizing resources for impactful launches and sustainable growth. I have a track record of delivering chatbots, web/mobile apps, automated quoting tools, and community portals, with a focus on clear communication, continuous improvement, and measurable outcomes.…I am a results-driven project leader with experience across HR Tech, Fintech, and Healthcare IT. I guide cross-functional teams to align product vision with business goals and ensure timely, valuable deliveries. I manage end-to-end lifecycles using agile methodologies while navigating stakeholder interests and optimizing resources for impactful launches and sustainable growth. I have a track record of delivering chatbots, web/mobile apps, automated quoting tools, and community portals, with a focus on clear communication, continuous improvement, and measurable outcomes.

Available to hire

I am a results-driven project leader with experience across HR Tech, Fintech, and Healthcare IT. I guide cross-functional teams to align product vision with business goals and ensure timely, valuable deliveries. I manage end-to-end lifecycles using agile methodologies while navigating stakeholder interests and optimizing resources for impactful launches and sustainable growth. I have a track record of delivering chatbots, web/mobile apps, automated quoting tools, and community portals, with a focus on clear communication, continuous improvement, and measurable outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Advanced

Swedish

Beginner

Work Experience

Project Manager at Atlas – An EOR company

July 1, 2022 - March 31, 2025

Completed the chatbot project from ideation to delivery for Atlas marketing site, reducing client queries by 8%. Guided teams to meet product goals within time and budget with optimal resource allocation. Delivered mobile applications for iOS and Android, including onboarding, document management, and offboarding features, expanding Atlas client base by 3%. Integrated the Scope and Quote tool to automate run-time quoting while maintaining documentation and schedules. Facilitated Scrum events and workshops for Atlas Connect Portal launch, coordinating cross-departmental communications. Managed resources across projects, maintaining velocity, lead time, and throughput.

Program Manager at PayActiv

November 1, 2021 - July 31, 2022

Chaired stakeholder discussions to align organizational goals and program success. Conducted impact analyses for integrations, documented goals, milestones, and resource needs. Tracked project metrics, resource usage, and timelines against baselines and adjusted as needed. Ensured PMO policy compliance and fostered continuous improvement. Directed testing to reduce bugs by 5% and keep projects on time and budget. Led the launch of PayActiv Philippines and Pakistan apps to increase sales by 12%. Guided project managers in strategic planning, prioritization, and resource allocation.

Scrum Master at Point of IT - EHR Solution Providers

November 1, 2020 - November 30, 2021

Created dashboards and reports to communicate progress, risks, and dependencies. Monitored usage metrics, velocity, KPIs, and lead time. Identified and managed risks to ensure timely completion within budget. Collaborated with cross-functional teams, vendors, and end-users to gather requirements aligned with business objectives. Worked with designers and engineers to test and design user-centered solutions. Managed stakeholders to set clear requirements, prioritize features, and ensure on-time delivery.

Assistant Project Manager at CareCloud

October 1, 2019 - November 30, 2020

Successfully transitioned operations’ desktop-based EHR software to a web-based application, delivering 50+ features in 1.5 years. Led project coordinators to implement insurance KPI projects across the organization. Generated insights into resource utilization and team performance for management and stakeholders. Led KPI rejections and RBS automation projects to reduce insurance rejections by 10%.

Project Coordinator at CareCloud

July 1, 2018 - October 31, 2019

Utilized agile practices to increase team velocity by 20%. Coordinated client and stakeholder presentations detailing project scope, schedule, and progress. Helped transition to agile by implementing Scrum. Created detailed project documentation to support decision making and issue resolution.

Business System Analyst at CareCloud

February 1, 2017 - June 30, 2018

Completed roadmaps for patient and insurance billing projects with effective prioritization and resource usage. Performed gap analysis between desktop and web-based EHR, implementing enhancements. Collaborated across teams to manage development, testing, and deployment. Led the RBS project to implement a rule-based system ensuring clean insurance submissions.