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Results-driven Business Analyst skilled in requirements gathering, process analysis, workflow modelling, and technical documentation. Experienced in translating business needs into functional specifications, user stories, and acceptance criteria. Strong background in stakeholder engagement, Agile delivery, UAT coordination, business process improvement, and end-to-end implementation activities, including client onboarding, system configuration, data migration, and post-implementation support. Proficient in data analysis, KPI reporting, and dashboard development using Power BI, SQL, and Excel. Known for effective communication, customer relationship management, issue resolution, and cross-functional collaboration to support successful solution delivery and continuous improvement.…Results-driven Business Analyst skilled in requirements gathering, process analysis, workflow modelling, and technical documentation. Experienced in translating business needs into functional specifications, user stories, and acceptance criteria. Strong background in stakeholder engagement, Agile delivery, UAT coordination, business process improvement, and end-to-end implementation activities, including client onboarding, system configuration, data migration, and post-implementation support. Proficient in data analysis, KPI reporting, and dashboard development using Power BI, SQL, and Excel. Known for effective communication, customer relationship management, issue resolution, and cross-functional collaboration to support successful solution delivery and continuous improvement.

Shafky Ahmed

Marketing Analyst, SEO Expert, Project Manager, +4

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Results-driven Business Analyst skilled in requirements gathering, process analysis, workflow modelling, and technical documentation. Experienced in translating business needs into functional specifications, user stories, and acceptance criteria. Strong background in stakeholder engagement, Agile delivery, UAT coordination, business process improvement, and end-to-end implementation activities, including client onboarding, system configuration, data migration, and post-implementation support. Proficient in data analysis, KPI reporting, and dashboard development using Power BI, SQL, and Excel. Known for effective communication, customer relationship management, issue resolution, and cross-functional collaboration to support successful solution delivery and continuous improvement.…Results-driven Business Analyst skilled in requirements gathering, process analysis, workflow modelling, and technical documentation. Experienced in translating business needs into functional specifications, user stories, and acceptance criteria. Strong background in stakeholder engagement, Agile delivery, UAT coordination, business process improvement, and end-to-end implementation activities, including client onboarding, system configuration, data migration, and post-implementation support. Proficient in data analysis, KPI reporting, and dashboard development using Power BI, SQL, and Excel. Known for effective communication, customer relationship management, issue resolution, and cross-functional collaboration to support successful solution delivery and continuous improvement.

Available to hire

Results-driven Business Analyst skilled in requirements gathering, process analysis, workflow modelling, and
technical documentation. Experienced in translating business needs into functional specifications, user stories, and
acceptance criteria. Strong background in stakeholder engagement, Agile delivery, UAT coordination, business
process improvement, and end-to-end implementation activities, including client onboarding, system configuration,
data migration, and post-implementation support. Proficient in data analysis, KPI reporting, and dashboard
development using Power BI, SQL, and Excel. Known for effective communication, customer relationship
management, issue resolution, and cross-functional collaboration to support successful solution delivery and
continuous improvement.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Advanced

Tamil

Advanced

Sinhala, Sinhalese

Advanced

Work Experience

Business Analyst Intern at Creo360 Gather

March 2, 2023 - March 2, 2023

Converted business requirements into detailed functional specifications and workflow diagrams. Liaised between clients, developers, QA, and marketing teams to ensure smooth project delivery. Managed lead generation activities through SEO, backlinks, social media marketing, email campaigns, and Google Analytics. Conducted product demonstrations, supported client onboarding (systems setup, data migration, PDF customization), and delivered ongoing training. Created and managed tasks in Jira, tracked development progress, and collaborated with teams to implement new client requirements. Performed data analysis and generated business dashboards using Power BI and Excel for decision-making.

Customer Service Associate at Dialog Business Service (Pvt) Ltd

June 1, 2025 - November 10, 2025

Delivered prompt and professional customer service for IT-related products and services, addressing inquiries and providing tailored support to enhance user satisfaction. Acted as liaison between customers and IT teams to optimize service delivery processes and contributed to ongoing process improvements through feedback.