Available to hire
I am a seasoned supply chain and performance analysis professional with 14 years of experience across supply chain, logistics, distribution and customer service. I excel at turning data into actionable insights, building KPIs and dashboards, and implementing best-practice processes to improve efficiency, reduce operating costs and boost performance, all within tight timeframes and budgets.
I have led ERP implementations, barcode-based asset tracking, and buffer-stock strategies across regions including the UAE, Afghanistan, Somalia, Mali, and Europe; I have managed global fuel and oil shipments for NATO/ISAF missions, led cross-functional teams, and delivered robust reporting and continuous improvement initiatives that drive measurable results.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Customer Support Agent (Executive Team) at Teleperformance (Lisbon, Portugal)
October 1, 2022 - October 28, 2025Provide prompt and professional assistance to Executive Clients via phone, email, and live chat; troubleshoot and resolve issues; maintain product knowledge; ensure adherence to quality standards; manage multiple inquiries; provide pre- and post-sales support; relay product feedback to engineering; identify trends to improve client experience.
Inventory Controller (Production) at Primagera – Aveiro, Portugal
July 1, 2022 - July 1, 2022Established efficient workflow processes, monitored daily productivity, coordinated daily schedules with production planner, ensured sufficient mud pallets, maintained communication with shift manager, delegated priorities according to business requirements.
Assets Controller & Distribution Analyst (Packaged Gases) at Arabian Industrial Gases – Gulf Cryo Group – Dubai, UAE
February 1, 2021 - February 1, 2021Managed and controlled movement of all packaged gases assets; performed data analysis to recover unused assets; led end-to-end barcode-based asset tracking; managed buffer stock and DIFOT improvement; scheduled and prioritized day-to-day test shop activities; conducted customer site audits; proposed and executed value-chain improvements; issued stocks based on demand and rotation history; maintained asset registers and depreciation; trained internal customers; developed stock management methods to avoid shortages.
Operations Clerk at Supreme Group – Dubai, UAE
January 31, 2010 - January 31, 2010Initially handled clerical and operations tasks; supported shift operations and reporting; laid groundwork for process improvements and data accuracy.
Operations Team Leader at Supreme Group – Dubai, UAE
March 31, 2011 - March 31, 2011Led operations team, ensured smooth daily logistics and delivery performance; prepared performance reports; supported cross-functional teams.
Business Reporting Analyst at Supreme Group – Dubai, UAE
March 31, 2013 - March 31, 2013Developed monthly performance reports, conducted data analysis across supply chain and operations, defined KPIs, and supported process improvements.
Business Reporting & Analysis Manager (Logistics & Supply Chain) at Supreme Group – Dubai, UAE
February 28, 2015 - February 28, 2015Led reporting for logistics and supply chain; managed delivery reports and ERP-related activities; oversaw 3PL relationships; planned demand/supply forecasts; led ERP setup for supply chain; conducted supplier performance reviews; led a team of four; mentored staff; drove continuous improvement.
Supply Chain Performance Analyst (Supreme Fuels) at Supreme Group – Dubai, UAE
December 31, 2016 - December 31, 2016Monitored performance, prepared forecasts, led continuous improvement programs, identified actions to reduce losses; developed KPIs for supply chain; supported cross-functional improvements.
CDS Specialist (Central Depository System) at Fortune Securities Limited – Karachi, Pakistan
March 31, 2009 - March 31, 2009Maintained outstanding balances, monitored exposure and margins, managed pledge & release positions, settled clearing with KSE, and liaised with registrars.
Customer Support Agent (Executive Team) at Teleperformance
October 1, 2022 - October 29, 2025Provide prompt and professional assistance to Executive Clients (Amazon, Google, Samsung, Pepsi, etc.) through phone, email and live chat; troubleshoot and resolve customer problems, complaints, or technical issues; maintain up-to-date knowledge of products and services; ensure interactions meet quality standards; manage multiple inquiries simultaneously; provide pre- and post-sales support and product/tool feedback to improve client experience.
Inventory Controller (Production) at Primagera
July 1, 2022 - July 1, 2022Established efficient workflow processes, monitored daily productivity and implemented modifications to improve effectiveness; coordinated daily schedules with production planner; ensured sufficient mud pallets; maintained close communication with shift manager to adjust as needed; delegated daily prioritization tasks based on business requirements.
Assets Controller & Distribution Analyst (Packaged Gases) at Arabian Industrial Gases – Gulf Cryo Group
February 1, 2021 - February 1, 2021Managed and controlled movement of all packaged gas assets; analyzed data to retrieve unused/dormant assets; led end-to-end barcode-based asset tracking, training, data integrity, and management reporting; implemented buffer stock strategies across locations to improve DIFOT; supervised asset issuance, depreciation-based asset registers, and weekly retrieval plans; conducted on-site asset audits and reconciliations; led process improvements across the value chain.
Supply Chain Performance Analyst at Supreme Fuels (Supreme Group)
December 31, 2016 - December 31, 2016Provided management with analysis of financial and operational data to drive productivity and profitability; prepared monthly performance reports; defined and monitored KPIs for Supply Chain, Operations and Transport; developed KPI suites and process mappings; supported strategic, operational and tactical improvements; coordinated with finance, supply chain and operations to ensure data accuracy and reliability; led data-driven continuous improvement initiatives.
Business Reporting & Analysis Manager (Logistics & Supply Chain) at Supreme Fuels Operations (Supreme Group)
February 28, 2015 - February 28, 2015Led internal (management) and external (customer) delivery reporting; managed global logistics movements for fuels and oils; established logistics arrangements with 3PLs, warehousing, and shipping lines; prepared contractual documents and liaised with stakeholders and legal; managed supplier performance and continuous improvement; led ERP setup for supply chain and supervised a team of 4 in the Operations Reporting function.
Business Reporting Analyst at Supreme Group
March 31, 2013 - March 31, 2013Generated daily delivery reports and MIS analyses for senior management; maintained records for commercial data across markets; supported reporting needs of the Fuel business unit and coordinated with supply chain, transport and distribution teams to ensure data accuracy.
Operations Team Leader at Supreme Group
February 28, 2011 - February 28, 2011Led day-to-day operations, supervised the operations team, and supported the shift manager with scheduling and task prioritization; ensured timely execution of daily production and logistics tasks and improved workflow and resource allocation.
Operations Clerk at Supreme Group
January 31, 2010 - January 31, 2010Supported daily operational activities and clerical duties within the supply chain and logistics functions; maintained records and coordinated with other departments to ensure smooth operations.
CDS Specialist (Central Depository System) at Fortune Securities Limited
March 31, 2009 - March 31, 2009Maintained outstanding balances and prepared customers' shares activity; monitored exposure and defined margin policies; maintained pledge & release positions for banking OD financing; settled clearing with Karachi Stock Exchange; liaised with registrars; ensured accuracy of depository records and settlements.
Education
MBA at University of Karachi, Pakistan
January 11, 2030 - October 28, 2025B.Com. at University of Karachi, Pakistan
January 11, 2030 - October 28, 2025Master in Business Administration (MBA) at University of Karachi, Pakistan
January 11, 2030 - October 29, 2025Bachelor of Commerce (B.Com.) at University of Karachi, Pakistan
January 11, 2030 - October 29, 2025Qualifications
Team Leading & Management
January 1, 2013 - October 28, 2025ISO 14001 Certification
January 1, 2015 - October 28, 2025ISO 45001 Certification
January 1, 2018 - October 28, 2025Microsoft Excel 2013 Training Workshop
January 1, 2019 - October 28, 2025Team Leading & Management - Supreme Group
January 1, 2013 - October 29, 2025ISO 14001 (2015) & ISO 45001 (2018)
January 1, 2015 - October 29, 2025Microsoft Excel 2013 training workshop
January 1, 2019 - October 29, 2025Industry Experience
Transportation & Logistics, Professional Services, Retail, Energy & Utilities, Manufacturing, Other
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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