Shamir De La Rosa

Coordinated project documentation, reduced resolution times, and led IT and business application projects including infrastructure upgrades and cloud migrations. Managed scope, budgets, and timelines using Jira and Confluence, led Agile teams for iterative releases, delivered enterprise deployments and integrations with Salesforce and NetSuite, supported 2,000+ global users with O365 governance and training across 5 countries, developed IT governance frameworks ensuring corporate compliance, and enhanced incident response and security governance.

Conducted IT risk assessments and documented compliance with frameworks including NIST, SOX, PCI-DSS, and GLBA. Managed remediation efforts and tracked audit findings to closure. Collaborated with cross-functional teams to support cybersecurity rollouts (identity management and secure access). Produced detailed audit reports and security documentation for internal stakeholders and external auditors. Delivered IT security awareness training, reducing repeat user incidents by 20%. Monitored controls, escalating risks and advising leadership on mitigations. Supported incident response readiness in collaboration with engineering; assisted IT PMs on compliance-driven initiatives.

Directed end-to-end IT and business application projects, including infrastructure upgrades, SaaS deployments, and enterprise cloud migrations. Designed integrated project plans covering scope, budgets, timelines, and risks using Jira, Confluence, and Smartsheet. Led cross-functional Agile teams in sprint planning, backlog grooming, and releases for cloud and application initiatives. Administered O365 governance across 2,000+ global users in 5 countries, delivering training and adoption support. Built governance frameworks ensuring compliance with corporate standards; generated KPI dashboards and executive reporting to inform leadership decisions. Partnered with senior executives to align IT deliverables with finance, HR, and operations strategies.