I am a purposeful individual who enjoys strategising, devising, and delivering feasible solutions to broad or specific problems. I am enthusiastic about creating innovative solutions that excite consumers and colleagues; this inspiration is derived from helping to assist a family business and from first-hand understanding of how crucial problem-solving is to the survival and development of people and enterprises. In previous roles I efficiently processed transactions and queries, built strong relationships with client teams and third-party providers, and developed a keen eye for detail and high-quality standards. I have experience across finance, hospitality, and retail, and have advanced my skills in Microsoft Word and Excel to manage documents, data, and analysis more effectively. I enjoy collaborating in teams and delivering results under tight deadlines.

Kashim Dewan

I am a purposeful individual who enjoys strategising, devising, and delivering feasible solutions to broad or specific problems. I am enthusiastic about creating innovative solutions that excite consumers and colleagues; this inspiration is derived from helping to assist a family business and from first-hand understanding of how crucial problem-solving is to the survival and development of people and enterprises. In previous roles I efficiently processed transactions and queries, built strong relationships with client teams and third-party providers, and developed a keen eye for detail and high-quality standards. I have experience across finance, hospitality, and retail, and have advanced my skills in Microsoft Word and Excel to manage documents, data, and analysis more effectively. I enjoy collaborating in teams and delivering results under tight deadlines.

Available to hire

I am a purposeful individual who enjoys strategising, devising, and delivering feasible solutions to broad or specific problems. I am enthusiastic about creating innovative solutions that excite consumers and colleagues; this inspiration is derived from helping to assist a family business and from first-hand understanding of how crucial problem-solving is to the survival and development of people and enterprises.

In previous roles I efficiently processed transactions and queries, built strong relationships with client teams and third-party providers, and developed a keen eye for detail and high-quality standards. I have experience across finance, hospitality, and retail, and have advanced my skills in Microsoft Word and Excel to manage documents, data, and analysis more effectively. I enjoy collaborating in teams and delivering results under tight deadlines.

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Language

English
Fluent
Bengali
Intermediate

Work Experience

Pensions Administrator at Aon
November 1, 2023 - Present
Processed pensions transactions and queries, meeting client-specific requirements within agreed timelines. Built and maintained strong relationships with client teams, client representatives, and third-party providers. Gained administrative and pension industry knowledge; maintained meticulous attention to detail and high-quality standards. Advanced proficiency in Microsoft Word and Excel for document creation, data management and analysis.
Operations Intern at Barclays Corporate Bank
October 1, 2022 - January 31, 2023
Supported processing of key lending documents to high quality standards, ensuring compliance with company policies and service-level agreements. Managed offshore queries and conducted root-cause analysis and investigations. Contributed to developing a revised long-term strategy to improve efficiency and communication between relationship, offshore, and operations teams, thereby enhancing the quality, speed, and compliance of client deliverables.
Front of House Lead at In Touch Restaurant
March 1, 2019 - September 30, 2022
Led a front-of-house team during peak periods, developing leadership skills and setting a positive example through effective time management and extensive product knowledge. Handled cash and card transactions securely and collaborated with a large team to deliver excellent customer service and timely service of meals and drinks.
Customer Assistant at Sainsburys
July 1, 2018 - November 30, 2018
Led a small team in the day-to-day running of the Customer Services department. Responsibilities included planning daily strategies, training new employees, coordinating stock orders, and auditing cash intake. Also resolved complex customer queries and contributed to delivering a positive customer experience.
Sales Assistant at Macron Rugby Store
June 1, 2017 - November 30, 2018
Provided sales support and customer service; assisted customers at the register with queries and built strong relationships contributing to customer loyalty and repeat business.

Education

Marketing Management BA, 2:1 (First Division) at Edinburgh Napier University
September 1, 2021 - May 31, 2023
Business Studies, Higher National Diploma (HND), Grade C at Edinburgh College
September 1, 2018 - May 31, 2020
Scottish Highers (4 subjects: English, Business Studies, Media Studies, Modern Studies) at Firrhill High School
September 1, 2013 - May 31, 2018

Qualifications

Leadership Award
January 11, 2030 - March 10, 2026
Volunteer Tutor
January 11, 2030 - March 10, 2026
Campus Student Mentorship Leader
January 11, 2030 - March 10, 2026
Excel Modelling
January 11, 2030 - March 10, 2026
SQL
January 11, 2030 - March 10, 2026

Industry Experience

Financial Services, Education, Retail, Travel & Hospitality, Professional Services