Available to hire
I’m Shana Naidoo, a dynamic and results-driven professional with extensive experience in customer relations, healthcare recruitment, payroll, and compliance. I excel at building strong client relationships, improving operational efficiency, and supporting business growth through clear communication and meticulous attention to detail.
Based in London, I have successfully managed remote and on-site roles, handled end-to-end recruitment, rotas, payroll, and compliant documentation, and resolved client and candidate issues. I thrive in fast-paced environments and am committed to delivering exceptional service and contributing to organizational goals.
Experience Level
Language
English
Fluent
Work Experience
Career Break – Relocation to UK
December 1, 2024 - October 30, 2025Senior Customer Relations Consultant at OneCall24
December 1, 2024 - December 1, 2024Recruited healthcare professionals (HCAs, RGNs, senior carers); collected and verified candidate documents for compliance; managed staff rotas and shift coverage; resolved client issues and maintained relationships; oversaw payroll processing; supported booking consultants with allocations and shift confirmations; handled client and candidate complaints; utilized Salesforce CRM for data management, compliance, and reporting.
Full-Time Parent & Caregiver
December 1, 2020 - December 1, 2020Cared full-time for a young child and a bedridden parent, developing strong multitasking, time-management, and problem-solving skills.
Machine Operator at Production Logix
January 1, 2016 - January 1, 2016Operated and maintained manufacturing equipment producing electronic devices; performed tool setting, quality checks, and logbook documentation; conducted minor mechanical repairs and ensured safety standards.
Hostess at Bidvest Premier Lounge
December 1, 2012 - December 1, 2012Welcomed and assisted passengers in a busy airport lounge; managed guest requests, monitored lounge capacity, and supported administrative tasks.
Receptionist / Sales at Fusion Mix
December 1, 2010 - December 1, 2010Managed front desk operations, calls, emails, and visitor coordination; supported the sales team and internal communications.
Education
Qualifications
Matric Certificate
January 1, 2008 - October 30, 2025Industry Experience
Healthcare, Professional Services, Manufacturing
Experience Level
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