I'm Shana Naidoo, a dynamic and results-driven professional with extensive experience in customer relations, healthcare recruitment, payroll, and compliance. I excel at building strong client relationships, improving operational efficiency, and supporting business growth through clear communication and meticulous attention to detail. Based in London, I have successfully managed remote and on-site roles, handled end-to-end recruitment, rotas, payroll, and compliant documentation, and resolved client and candidate issues. I thrive in fast-paced environments and am committed to delivering exceptional service and contributing to organizational goals.

Shana Naidoo

I'm Shana Naidoo, a dynamic and results-driven professional with extensive experience in customer relations, healthcare recruitment, payroll, and compliance. I excel at building strong client relationships, improving operational efficiency, and supporting business growth through clear communication and meticulous attention to detail. Based in London, I have successfully managed remote and on-site roles, handled end-to-end recruitment, rotas, payroll, and compliant documentation, and resolved client and candidate issues. I thrive in fast-paced environments and am committed to delivering exceptional service and contributing to organizational goals.

Available to hire

I’m Shana Naidoo, a dynamic and results-driven professional with extensive experience in customer relations, healthcare recruitment, payroll, and compliance. I excel at building strong client relationships, improving operational efficiency, and supporting business growth through clear communication and meticulous attention to detail.

Based in London, I have successfully managed remote and on-site roles, handled end-to-end recruitment, rotas, payroll, and compliant documentation, and resolved client and candidate issues. I thrive in fast-paced environments and am committed to delivering exceptional service and contributing to organizational goals.

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Language

English
Fluent

Work Experience

Career Break – Relocation to UK
December 1, 2024 - October 30, 2025
Senior Customer Relations Consultant at OneCall24
December 1, 2024 - December 1, 2024
Recruited healthcare professionals (HCAs, RGNs, senior carers); collected and verified candidate documents for compliance; managed staff rotas and shift coverage; resolved client issues and maintained relationships; oversaw payroll processing; supported booking consultants with allocations and shift confirmations; handled client and candidate complaints; utilized Salesforce CRM for data management, compliance, and reporting.
Full-Time Parent & Caregiver
December 1, 2020 - December 1, 2020
Cared full-time for a young child and a bedridden parent, developing strong multitasking, time-management, and problem-solving skills.
Machine Operator at Production Logix
January 1, 2016 - January 1, 2016
Operated and maintained manufacturing equipment producing electronic devices; performed tool setting, quality checks, and logbook documentation; conducted minor mechanical repairs and ensured safety standards.
Hostess at Bidvest Premier Lounge
December 1, 2012 - December 1, 2012
Welcomed and assisted passengers in a busy airport lounge; managed guest requests, monitored lounge capacity, and supported administrative tasks.
Receptionist / Sales at Fusion Mix
December 1, 2010 - December 1, 2010
Managed front desk operations, calls, emails, and visitor coordination; supported the sales team and internal communications.

Education

Add your educational history here.

Qualifications

Matric Certificate
January 1, 2008 - October 30, 2025

Industry Experience

Healthcare, Professional Services, Manufacturing