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_Website not available. Sign in: https://www.twine.net/signup_ I'm Shandor ten Hoven, a Product Designer with a background in customer experience, service operations, and behavioral research. I trained in UX/UI through CareerFoundry and bring frontline experience working with users, teams, and data to research-led design. I thrive moving between observation, prototyping, and stakeholder conversations, bridging gaps between research insights and tangible interfaces. I enjoy collaborating across disciplines to create usable, human-centered products.…_Website not available. Sign in: https://www.twine.net/signup_ I'm Shandor ten Hoven, a Product Designer with a background in customer experience, service operations, and behavioral research. I trained in UX/UI through CareerFoundry and bring frontline experience working with users, teams, and data to research-led design. I thrive moving between observation, prototyping, and stakeholder conversations, bridging gaps between research insights and tangible interfaces. I enjoy collaborating across disciplines to create usable, human-centered products.

Shandor ten Hoven

Product Designer, UX Designer, UI Designer, +2

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_Website not available. Sign in: https://www.twine.net/signup_ I'm Shandor ten Hoven, a Product Designer with a background in customer experience, service operations, and behavioral research. I trained in UX/UI through CareerFoundry and bring frontline experience working with users, teams, and data to research-led design. I thrive moving between observation, prototyping, and stakeholder conversations, bridging gaps between research insights and tangible interfaces. I enjoy collaborating across disciplines to create usable, human-centered products.…_Website not available. Sign in: https://www.twine.net/signup_ I'm Shandor ten Hoven, a Product Designer with a background in customer experience, service operations, and behavioral research. I trained in UX/UI through CareerFoundry and bring frontline experience working with users, teams, and data to research-led design. I thrive moving between observation, prototyping, and stakeholder conversations, bridging gaps between research insights and tangible interfaces. I enjoy collaborating across disciplines to create usable, human-centered products.

Available to hire

Amsterdam, Netherlands

Website not available. Sign in: https://www.twine.net/signup

I’m Shandor ten Hoven, a Product Designer with a background in customer experience, service operations, and behavioral research. I trained in UX/UI through CareerFoundry and bring frontline experience working with users, teams, and data to research-led design.

I thrive moving between observation, prototyping, and stakeholder conversations, bridging gaps between research insights and tangible interfaces. I enjoy collaborating across disciplines to create usable, human-centered products.

Skills

Product Design

Experience Level

Product Design

Intermediate

Language

Dutch

Fluent

English

Fluent

Work Experience

Front of House Manager at Clink Hostels

January 1, 2024 - Present

Manage front-of-house operations for a high-volume Amsterdam hostel. Redesigned shift handovers, onboarding, and the daily ops board after spotting where guest issues kept slipping through. Staff turnover dropped from 132% to 50%, and the team now runs noticeably calmer through peak check-in periods.

Analyst at Smartgaming

January 1, 2023 - January 1, 2024

Researched user engagement and risk patterns in a regulated digital environment. Translated behavioral data into intervention strategies aimed at protecting at-risk users without disrupting the broader experience. Worked closely with product and compliance teams to land changes.

Store Manager at Just Brands

January 1, 2022 - January 1, 2023

Ran day-to-day operations for a fashion retail store: staffing, stock, sales targets, and customer experience on the floor. Used sales data and direct observation to adjust merchandising and service approach across seasonal launches.

Assistant Manager at Hotel Lindrum

January 1, 2019 - January 1, 2022

Oversaw service delivery across reception, reservations, and F&B coordination at a boutique hotel through several years of significant industry disruption. Rebuilt operational workflows when demand patterns shifted and led teams through the changes.

Front of House & Reservation Manager at Hotel Lindrum

January 1, 2018 - January 1, 2019

Led the front desk and reservations team. Owned the guest journey from booking through check-out, handling escalations and the recurring friction points that appear when systems and people don't quite line up.

Operations Supervisor & Accounting at Ibis Amsterdam

January 1, 2014 - January 1, 2018

Supervised night operations and handled daily accounting reconciliation. Tightened shift handovers and cross-departmental communication to keep internal processes running cleanly.