Shandor ten Hoven
_Website not available. net/signup_ I'm Shandor ten Hoven, a Product Designer with a background in customer experience, service operations, and behavioral research.
About
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I’m Shandor ten Hoven, a Product Designer with a background in customer experience, service operations, and behavioral research. I trained in UX/UI through CareerFoundry and bring frontline experience working with users, teams, and data to research-led design.
I thrive moving between observation, prototyping, and stakeholder conversations, bridging gaps between research insights and tangible interfaces. I enjoy collaborating across disciplines to create usable, human-centered products.
- 12 years' experience
- Joined July 2026
Skills· 1
Languages
- DutchFluent
- EnglishFluent
Industry experience
- Travel & Hospitality
- Retail
- Software & Internet
- Energy & Utilities
- Professional Services
Work experience· 6 roles
Manage front-of-house operations for a high-volume Amsterdam hostel. Redesigned shift handovers, onboarding, and the daily ops board after spotting where guest issues kept slipping through. Staff turnover dropped from 132% to 50%, and the team now runs noticeably calmer through peak check-in periods.
Researched user engagement and risk patterns in a regulated digital environment. Translated behavioral data into intervention strategies aimed at protecting at-risk users without disrupting the broader experience. Worked closely with product and compliance teams to land changes.
Ran day-to-day operations for a fashion retail store: staffing, stock, sales targets, and customer experience on the floor. Used sales data and direct observation to adjust merchandising and service approach across seasonal launches.
Education
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