About
I am a motivated customer service specialist with more than five years of experience supporting customers across travel, healthcare, and subscription services. I enjoy understanding customer needs, resolving issues, managing account information, and creating positive experiences through clear and friendly communication.
I have worked in remote customer service, dental appointment scheduling, hotel front desk operations, and hospitality support. I am organized, dependable, and confident handling high volumes of customer inquiries through phone, email, live chat, and social media. My background in Mass Communication, with a radio emphasis, has also strengthened my communication and relationship-building abilities.
- 8 years' experience
- Joined October 2026
Skills· 1
Languages
- EnglishFluent
Industry experience
- Travel & Hospitality
- Healthcare
- Media & Entertainment
- Professional Services
- Non-Profit Organization
More experts
Work experience· 6 roles
Handled approximately 100–120 customer queries daily by voice call. Assisted customers with cruise billing and updated and verified Carnival Cruise Line account information.
Handled approximately 60–120 customer telephone queries daily, greeted and seated patients, prepared them for appointments, and assisted with booking appointments.
Handled approximately 60–120 customer queries daily through email, live chat, voice calls, and social media. Resolved technical issues involving account access and audiobook loading, assisted with subscription billing, and updated and verified Audible account information.
Education
Hire Shanice M. Reid today
Post a job and invite Shanice, or contact them directly. No hidden commission.