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I am an experienced sales and customer service professional with a strong background in telecoms, education, and customer-facing roles. I pride myself on building genuine client relationships, exceeding targets, and consistently delivering high-quality service. With a degree in Psychology and Linguistics, I am confident working independently with excellent time management and digital communication skills. I have experience in self-led roles with minimal supervision and bring excellent communication, empathy, and a people-first approach to every job. I enjoy leveraging my diverse expertise to create positive experiences for clients and students alike.…I am an experienced sales and customer service professional with a strong background in telecoms, education, and customer-facing roles. I pride myself on building genuine client relationships, exceeding targets, and consistently delivering high-quality service. With a degree in Psychology and Linguistics, I am confident working independently with excellent time management and digital communication skills. I have experience in self-led roles with minimal supervision and bring excellent communication, empathy, and a people-first approach to every job. I enjoy leveraging my diverse expertise to create positive experiences for clients and students alike.

Shannen Higgins

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I am an experienced sales and customer service professional with a strong background in telecoms, education, and customer-facing roles. I pride myself on building genuine client relationships, exceeding targets, and consistently delivering high-quality service. With a degree in Psychology and Linguistics, I am confident working independently with excellent time management and digital communication skills. I have experience in self-led roles with minimal supervision and bring excellent communication, empathy, and a people-first approach to every job. I enjoy leveraging my diverse expertise to create positive experiences for clients and students alike.…I am an experienced sales and customer service professional with a strong background in telecoms, education, and customer-facing roles. I pride myself on building genuine client relationships, exceeding targets, and consistently delivering high-quality service. With a degree in Psychology and Linguistics, I am confident working independently with excellent time management and digital communication skills. I have experience in self-led roles with minimal supervision and bring excellent communication, empathy, and a people-first approach to every job. I enjoy leveraging my diverse expertise to create positive experiences for clients and students alike.

Available to hire

I am an experienced sales and customer service professional with a strong background in telecoms, education, and customer-facing roles. I pride myself on building genuine client relationships, exceeding targets, and consistently delivering high-quality service. With a degree in Psychology and Linguistics, I am confident working independently with excellent time management and digital communication skills.

I have experience in self-led roles with minimal supervision and bring excellent communication, empathy, and a people-first approach to every job. I enjoy leveraging my diverse expertise to create positive experiences for clients and students alike.

Skills

Microsoft Office

CRM

Video Advert

Experience Level

Microsoft Office

Intermediate

CRM

Intermediate

Video Advert

Intermediate

Language

English

Fluent

Work Experience

English Language Teacher at Student Campus

May 1, 2023 - Present

Managed classrooms, prepared students particularly for IELTS exams, designed lesson materials and lesson plans, evaluated students' attendance and performance, and tailored English language teaching to students' individual needs.

Sales Advisor at Brown Thomas Arnotts

May 31, 2023 - July 22, 2025

Provided personalised assistance based on customer preferences and needs, demonstrated product knowledge including sizing, features and care instructions, replenished and organised stock, sold and upsold products, provided professional fitting services, stayed updated on new products and styles, and addressed customer concerns to ensure satisfaction with friendly and patient service.

Sales Consultant and Customer Service at Three Ireland

March 31, 2022 - July 22, 2025

Interacted with customers politely and professionally, resolved customer issues and escalated complaints ensuring timely resolution and satisfaction, handled personal and financial information discreetly, ordered stock, used CRM for account handling, sold and upsold technology and contracts, and provided information and answered queries both over the phone and in-store.