Shannen Higgins
I am an experienced sales and customer service professional with a strong background in telecoms, education, and customer-facing roles.
About
I am an experienced sales and customer service professional with a strong background in telecoms, education, and customer-facing roles. I pride myself on building genuine client relationships, exceeding targets, and consistently delivering high-quality service. With a degree in Psychology and Linguistics, I am confident working independently with excellent time management and digital communication skills.
I have experience in self-led roles with minimal supervision and bring excellent communication, empathy, and a people-first approach to every job. I enjoy leveraging my diverse expertise to create positive experiences for clients and students alike.
- 4 years' experience
- Joined July 2025
Skills· 3
Languages
- EnglishFluent
Industry experience
- Education
- Retail
- Telecommunications
More experts in Limerick, Ireland
Work experience
Provided personalised assistance based on customer preferences and needs, demonstrated product knowledge including sizing, features and care instructions, replenished and organised stock, sold and upsold products, provided professional fitting services, stayed updated on new products and styles, and addressed customer concerns to ensure satisfaction with friendly and patient service.
Managed classrooms, prepared students particularly for IELTS exams, designed lesson materials and lesson plans, evaluated students' attendance and performance, and tailored English language teaching to students' individual needs.
Interacted with customers politely and professionally, resolved customer issues and escalated complaints ensuring timely resolution and satisfaction, handled personal and financial information discreetly, ordered stock, used CRM for account handling, sold and upsold technology and contracts, and provided information and answered queries both over the phone and in-store.
Education
Certifications and awards
Hire Shannen Higgins today
Post a job and invite Shannen, or contact them directly. No hidden commission.