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UX Designer focused on storytelling, playful interaction, and accessibility. I have recently completed my B.S. in UX Design while building interactive, gamified prototypes in Figma. With a background in video arts, customer service, and technical troubleshooting, I bring a unique blend of creativity, empathy, and systems thinking to every project.…

Shantelle Henderson

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UX Designer focused on storytelling, playful interaction, and accessibility. I have recently completed my B.S. in UX Design while building interactive, gamified prototypes in Figma. With a background in video arts, customer service, and technical troubleshooting, I bring a unique blend of creativity, empathy, and systems thinking to every project.…

Available to hire

UX Designer focused on storytelling, playful interaction, and accessibility. I have recently completed my B.S. in UX Design while building interactive, gamified prototypes in Figma. With a background in video arts, customer service, and technical troubleshooting, I bring a unique blend of creativity, empathy, and systems thinking to every project.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

UX Designer at Clocktower Escape

January 1, 2025 - Present

A Figma-built escape room mini game with logic-based challenges and a child-friendly interface. Designed a puzzle-based game for mobile that teaches basic logic and sequencing. Created wireframes, storyboards, and interactive prototypes in Figma. Focused on accessibility, cohesive UI patterns, and engaging onboarding. Conducted heuristic analysis and usability testing with casual players.

Senior Technical Support Specialist at Teleperformance

February 1, 2024 - September 29, 2025

Provided tier-2 support for iOS and Apple ecosystem users, resolving complex technical issues across multiple systems. Authored and updated internal knowledge base articles, improving team efficiency and consistency in troubleshooting. Promoted twice within 9 months for strong performance, reliability, and peer mentorship. Assisted in mentoring newer agents and served as acting supervisor, balancing high-volume support with quality service.

Senior Travel Agent at Bakkt - Client: Wells Fargo

January 1, 2024 - Present

Managed 100+ ticketing requests per week, building and modifying PNRs using Amadeus GDS and cryptic commands, ensuring accuracy and efficiency. Onboarded and trained 5+ new hires, creating step-by-step guides and workflows for system usage. Identified recurring booking errors and implemented checklists and process improvements, reducing errors and improving processing time. Prepared weekly ticketing and trend reports for team leads, providing actionable insights for workflow optimization. Acted as team lead/supervisor during coverage, coordinating tasks and supporting frontline agents.