Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Malay
Fluent
Tamil
Fluent
Work Experience
Travel Coordinator / Transportation Specialist at Dlassh Travel and Tours
January 1, 2023 - December 31, 2024Provided professional and safe transportation services for guests, including airport transfers and guided city tours; ensured customer satisfaction, anticipated guest needs, and maintained clear communication; punctuality and operational efficiency.
Designer & Comic Artist at H E A L O M I C S D N B H D
January 22, 2017 - December 31, 2019Designed and coordinated various packaging and branding projects.
produced a large variety of printed marketing material, such as catalogues
containing 1000+ items, smaller scale brochures, posters, information
booklet and shelf wobblers. Sketch, draw, colouring and create comic
characters given by art directo
Transportation Service Provider at RealMe
January 1, 2023 - January 1, 2024Provided professional and safe transportation services for guests, including airport transfers and guided city tours; ensured exceptional customer satisfaction through personalized service and clear communication.
Driver/Tour Guide at Dlassh Travel and Tours
January 1, 2024 - January 1, 2025Provided transportation services for guests and guided city tours; maintained punctuality and coordinated schedules effectively; ensured guest satisfaction.
Customer Service Executive at AKS Autoworkshealomic Sdn Bhd
January 1, 2020 - January 1, 2023Answered inbound calls, handled billing inquiries and technical issues; upsell opportunities; end-to-end resolution with follow-ups and escalation to designated departments as needed.
Cashier & Kitchen Crew at Pizza Hut
January 1, 2008 - January 1, 2010Cash handling, customer service, and kitchen support; contributed to dining operations and daily specials knowledge.
Transportation Services / Tour Guide at RealMe
January 1, 2023 - January 1, 2024Provided professional and safe transportation for guests, including airport transfers and guided city tours. Maintained punctuality and clear communication to ensure guest satisfaction.
Transportation Services / Tour Guide at Dlassh Travel and Tours
January 1, 2024 - January 1, 2025Provided professional transportation services for guests; airport transfers and guided city tours.
Transportation Services / Tour Guide at Dlassh Travel and Tours
January 1, 2020 - January 1, 2023Provided professional transportation services for guests; airport transfers and guided city tours.
Transportation Services / Tour Guide at Dlassh Travel and Tours
January 1, 2017 - January 1, 2019Provided professional transportation services for guests; airport transfers and guided city tours.
Customer Service Executive at AKS Autoworkshealomic Sdn Bhd
January 1, 2017 - December 31, 2019Answered inbound calls, addressed customer inquiries, resolved problems, and offered product information. Maintained professionalism in handling orders and complaints, upsold where appropriate, and contributed to customer satisfaction and loyalty.
Transportation Services / Guest Transport Coordinator at REALME
January 1, 2023 - December 31, 2024Provided professional and safe transportation services for guests, including airport transfers and guided city tours. Ensured exceptional customer satisfaction through personalized service, proactive communication, and punctuality.
Travel & Tours Coordinator at DLASSH Travel and Tours
January 1, 2024 - December 31, 2025Provided professional travel and tour coordination, ensuring smooth transportation and guest experiences while maintaining high levels of punctuality and efficiency.
Transportation Provider / Tour Guide at RealMe
January 1, 2023 - January 1, 2024Provided professional and safe transportation for guests, including airport transfers and guided city tours; maintained punctuality and ensured exceptional customer satisfaction.
Tour Coordinator at DLASSH Travel and Tours
January 1, 2020 - January 1, 2023Provided travel coordination and tour services; ensured timely arrivals and effective schedule management; delivered personalized guest experiences.
Tour Guide / Travel Assistant at DLASSH Travel and Tours
January 1, 2017 - January 1, 2019Assisted guests with itineraries and transport arrangements; collaborated with team to ensure smooth operations between destinations.
Transportation Services Provider at Realme
January 1, 2023 - December 31, 2024Provided professional and safe transportation services for guests, including airport transfers and guided city tours. Ensured exceptional customer satisfaction by offering personalized service, anticipating guest needs, and maintaining clear communication. Maintained a high level of punctuality and operational efficiency to ensure timely arrival at all destinations and coordinated schedules effectively.
Transportation Services Provider at Dlassh Travel and Tours
January 1, 2024 - December 31, 2025Provided professional and safe transportation services for guests, including airport transfers and guided city tours.
Customer Service Executive at AKS Autoworks Healomic Sdn Bhd
January 1, 2017 - December 31, 2019Handled inbound calls, billing inquiries, upselling, and end-to-end resolution of customer requests; maintained professionalism and escalated issues as needed.
Customer Service Executive at One Creative Market
January 1, 2020 - December 31, 2023Answered calls, assisted customers with billing enquiries and technical issues, upsold products, followed up on requests, and referred unresolved grievances to designated departments.
Driver / Tour Guide at RealMe
January 1, 2023 - December 31, 2024Provided professional and safe transportation for guests, including airport transfers and guided city tours; ensured guest satisfaction with personalized service and clear communication.
Driver / Tour Guide at Dlassh Travel and Tours
January 1, 2024 - December 31, 2025Provided professional and safe transportation services for guests, including airport transfers and guided city tours; maintained punctuality and coordinated schedules.
Education
Diploma in Graphic Design at Saito College
January 1, 2014 - January 1, 2016Certificate in Art & Design at SEGI College
January 1, 2011 - January 1, 2013Higher Secondary Examination (SPM) at SMK Taman Jasmine
January 1, 2011 - January 1, 2013Diploma in Graphic Design at SAITO COLLEGE
January 1, 2014 - January 1, 2016Certificate in Art & Design at SEGI COLLEGE
January 1, 2011 - January 1, 2013SPM (Sijil Pelajaran Malaysia) at SMK Taman Jasmine 2
January 1, 2008 - January 1, 2010Diploma in Graphic Design at Saito College
January 1, 2014 - January 1, 2016Certificate in Art & Design at Segi College
January 1, 2011 - January 1, 2013Higher Secondary Examination (SPM) at SMK Taman Jasmin 2
January 11, 2030 - February 8, 2026Diploma in Graphic Design at Saito College
January 1, 2014 - December 31, 2016Certificate in Art & Design at Segi College
January 1, 2011 - December 31, 2013Higher Secondary Examination (SPM) at SMK Taman Jasmin 2
January 11, 2030 - February 18, 2026Diploma in Graphic Design at SAITO COLLEGE
January 1, 2014 - January 1, 2016Certificate in Art & Design at SEGI COLLEGE
January 1, 2011 - January 1, 2013Higher Secondary Examination (SPM) at SMK Taman Jasmine 2
January 1, 2008 - January 1, 2010Diploma in Graphic Design at Saito College
January 1, 2014 - December 31, 2016Certificate in Art & Design at SEGI College
January 1, 2011 - December 31, 2013SPM at SMK Taman Jasmine 2
January 11, 2030 - February 18, 2026Diploma in Graphic Design at SEGI College
January 1, 2011 - January 1, 2013Certificate in Art & Design at SAITO College
January 1, 2014 - January 1, 2016Higher Secondary Examination (SPM) at SMK Taman Jasmine 2
January 1, 2008 - January 1, 2010Qualifications
Diploma in Graphic Design
January 1, 2014 - January 1, 2016Certificate in Art & Design
January 1, 2011 - January 1, 2013SPM (Sijil Pelajaran Malaysia)
January 1, 2008 - January 1, 2010Diploma in Graphic Design
January 11, 2030 - February 18, 2026Certificate in Art & Design
January 11, 2030 - February 18, 2026Higher Secondary Examination (SPM)
January 11, 2030 - February 18, 2026Diploma in Graphic Design
January 1, 2014 - January 1, 2016Certificate in Art & Design
January 1, 2011 - January 1, 2013Diploma in Graphic Design
January 1, 2014 - December 31, 2016Certificate in Art & Design
January 1, 2011 - December 31, 2013SPM
January 11, 2030 - February 18, 2026Diploma in Graphic Design
January 1, 2011 - January 1, 2013Certificate in Art & Design
January 1, 2014 - January 1, 2016Higher Secondary Examination (SPM)
January 1, 2008 - January 1, 2010Industry Experience
Media & Entertainment, Professional Services, Travel & Hospitality, Retail, Education, Transportation & Logistics
A full-service branding project for Ruthra Fresh Meat, encompassing logo creation, promotional print materials, digital marketing assets and ranging from large-scale banners to detailed price-point graphics. The design strategy focused on creating a cohesive and professional look that spans physical store banners and social media carousels, specifically tailored for the fresh food market.
Comprehensive branding and social media assets for Baby Burger (Cafe). This project involved creating a custom logo and a suite of high-engagement social media templates. I prioritized a ‘scroll-stopping’ color palette and flexible layouts—perfect for a fast-paced cafe environment where quick, aesthetic content updates are essential.
Project Highlights to Include:
• Brand Identity: Development of a unique logo and color story tailored for a cafe.
• Social-First Design: Created layouts specifically optimized for platforms like Instagram and TikTok to drive customer engagement.
• Template Creation: Built reusable assets to ensure brand consistency across all digital touchpoints.
Brand Identity: Logos, color palettes, and typography guidelines.
Print Media: Business cards, brochures, and packaging.
Social Media: Static posts, templates (Canva or Photoshop), and banners.
Marketing Collateral: Pitch decks, social media kits, and digital prints.
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