SHARLON MUTHUMBI

Available to hire

I am a results-driven sales and customer service professional with over 5 years of experience in telesales, travel consulting, and customer operations.

About

I am a results-driven sales and customer service professional with over 5 years of experience in telesales, travel consulting, and customer operations. I thrive in fast-paced environments and consistently deliver exceptional service while exceeding targets.

I excel at building strong client relationships, coordinating complex travel arrangements, and leveraging CRM systems to improve retention and drive growth. I am flexible to work remote or on-site and welcome opportunities to contribute to teams globally.

  • 5 years' experience
  • Joined June 2026

Languages

  • EnglishFluent

Industry experience

  • Travel & Hospitality
  • Professional Services
  • Telecommunications
  • Retail
  • Media & Entertainment

Work experience· 4 roles

AI Data Annotator & Quality Auditor · I Merit Scholars / Data valeSep 2025 – Present · 1 yr 3 mos

Completed 300+ AI annotation tasks with high data accuracy, meeting project deadlines in a fully remote environment. Conducted quality assurance audits to identify annotation inconsistencies and improve dataset reliability. Trained new AI taskers on annotation standards and task management workflows, demonstrating leadership and communication skills.

Travel Consultant · ASAP TicketsMay 2024 – Jul 2025 · 1 yr 3 mos

Processed 400+ international travel bookings with seamless arrangements and high client satisfaction. Managed 50+ weekly client interactions, providing tailored travel planning including visas, travel insurance, and health precautions. Coordinated with airlines, hotels, and travel agencies to secure optimal packages within client budgets and negotiated cost-effective options to maximize value.

Telesales Representative · Med Prime InternationalJan 2023 – Apr 2024 · 1 yr 4 mos

Consistently exceeded monthly sales targets using consultative selling techniques. Converted cold leads into paying customers, managed high-volume outbound campaigns, and delivered personalized presentations aligned to client needs. Used CRM to track interactions, pipeline status, and follow-up actions, ensuring no opportunities were missed.

Customer Service Representative · JTL (Jamii Telecommunications Ltd)Jan 2021 – Dec 2022 · 2 yrs

Education

Diploma in Civil Engineering · KIHBT, Nairobi2016 – 2019

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