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I am a results-driven sales and customer service professional with over 5 years of experience in telesales, travel consulting, and customer operations. I thrive in fast-paced environments and consistently deliver exceptional service while exceeding targets. I excel at building strong client relationships, coordinating complex travel arrangements, and leveraging CRM systems to improve retention and drive growth. I am flexible to work remote or on-site and welcome opportunities to contribute to teams globally.…I am a results-driven sales and customer service professional with over 5 years of experience in telesales, travel consulting, and customer operations. I thrive in fast-paced environments and consistently deliver exceptional service while exceeding targets. I excel at building strong client relationships, coordinating complex travel arrangements, and leveraging CRM systems to improve retention and drive growth. I am flexible to work remote or on-site and welcome opportunities to contribute to teams globally.

SHARLON MUTHUMBI

Content Creator, Video Editor, Content Producer, +2

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I am a results-driven sales and customer service professional with over 5 years of experience in telesales, travel consulting, and customer operations. I thrive in fast-paced environments and consistently deliver exceptional service while exceeding targets. I excel at building strong client relationships, coordinating complex travel arrangements, and leveraging CRM systems to improve retention and drive growth. I am flexible to work remote or on-site and welcome opportunities to contribute to teams globally.…I am a results-driven sales and customer service professional with over 5 years of experience in telesales, travel consulting, and customer operations. I thrive in fast-paced environments and consistently deliver exceptional service while exceeding targets. I excel at building strong client relationships, coordinating complex travel arrangements, and leveraging CRM systems to improve retention and drive growth. I am flexible to work remote or on-site and welcome opportunities to contribute to teams globally.

Available to hire

I am a results-driven sales and customer service professional with over 5 years of experience in telesales, travel consulting, and customer operations. I thrive in fast-paced environments and consistently deliver exceptional service while exceeding targets.

I excel at building strong client relationships, coordinating complex travel arrangements, and leveraging CRM systems to improve retention and drive growth. I am flexible to work remote or on-site and welcome opportunities to contribute to teams globally.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

AI Data Annotator & Quality Auditor at I Merit Scholars / Data vale

September 1, 2025 - Present

Completed 300+ AI annotation tasks with high data accuracy, meeting project deadlines in a fully remote environment. Conducted quality assurance audits to identify annotation inconsistencies and improve dataset reliability. Trained new AI taskers on annotation standards and task management workflows, demonstrating leadership and communication skills.

Travel Consultant at ASAP Tickets

May 1, 2024 - July 31, 2025

Processed 400+ international travel bookings with seamless arrangements and high client satisfaction. Managed 50+ weekly client interactions, providing tailored travel planning including visas, travel insurance, and health precautions. Coordinated with airlines, hotels, and travel agencies to secure optimal packages within client budgets and negotiated cost-effective options to maximize value.

Telesales Representative at Med Prime International

January 1, 2023 - April 30, 2024

Consistently exceeded monthly sales targets using consultative selling techniques. Converted cold leads into paying customers, managed high-volume outbound campaigns, and delivered personalized presentations aligned to client needs. Used CRM to track interactions, pipeline status, and follow-up actions, ensuring no opportunities were missed.

Customer Service Representative at JTL (Jamii Telecommunications Ltd)

January 1, 2021 - December 31, 2022

Handled high-volume inbound queries across phone, email, and live chat, delivering prompt resolutions. Met SLA benchmarks, assessed customer needs, and contributed to upsell and cross-sell revenue. Collaborated with cross-functional teams to resolve escalations and maintained detailed CRM records for continuous improvement.