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I’m Shannon Harris, a customer-focused professional with 12+ years of experience across customer service, documentation, and information support roles. I’m known for communicating clearly with clients, handling sensitive situations with professionalism, and maintaining accurate records while staying calm in fast-paced environments. I’ve worked in security and client-facing service settings, where I support operations by monitoring activity, completing thorough reports and logs, and following established procedures. I also bring training in medical billing and coding, along with skills in Microsoft Office, data entry, and organized documentation—so I can support both people and processes effectively.…I’m Shannon Harris, a customer-focused professional with 12+ years of experience across customer service, documentation, and information support roles. I’m known for communicating clearly with clients, handling sensitive situations with professionalism, and maintaining accurate records while staying calm in fast-paced environments. I’ve worked in security and client-facing service settings, where I support operations by monitoring activity, completing thorough reports and logs, and following established procedures. I also bring training in medical billing and coding, along with skills in Microsoft Office, data entry, and organized documentation—so I can support both people and processes effectively.

Shannon K. Harris

3D Visualizer, AI Developer, Content Creator

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I’m Shannon Harris, a customer-focused professional with 12+ years of experience across customer service, documentation, and information support roles. I’m known for communicating clearly with clients, handling sensitive situations with professionalism, and maintaining accurate records while staying calm in fast-paced environments. I’ve worked in security and client-facing service settings, where I support operations by monitoring activity, completing thorough reports and logs, and following established procedures. I also bring training in medical billing and coding, along with skills in Microsoft Office, data entry, and organized documentation—so I can support both people and processes effectively.…I’m Shannon Harris, a customer-focused professional with 12+ years of experience across customer service, documentation, and information support roles. I’m known for communicating clearly with clients, handling sensitive situations with professionalism, and maintaining accurate records while staying calm in fast-paced environments. I’ve worked in security and client-facing service settings, where I support operations by monitoring activity, completing thorough reports and logs, and following established procedures. I also bring training in medical billing and coding, along with skills in Microsoft Office, data entry, and organized documentation—so I can support both people and processes effectively.

Available to hire

I’m Shannon Harris, a customer-focused professional with 12+ years of experience across customer service, documentation, and information support roles. I’m known for communicating clearly with clients, handling sensitive situations with professionalism, and maintaining accurate records while staying calm in fast-paced environments.

I’ve worked in security and client-facing service settings, where I support operations by monitoring activity, completing thorough reports and logs, and following established procedures. I also bring training in medical billing and coding, along with skills in Microsoft Office, data entry, and organized documentation—so I can support both people and processes effectively.

Skills

Experience Level

Microsoft Office

Expert

Leadership

Intermediate

Language

Work Experience

Court Liaison / Customer Service Representative (Limo Services) at UCS Limo Services

February 1, 2026 - June 30, 2026

Provided professional client services for court-related rides and transportation support, communicating effectively with clients to understand needs and provide customized experiences. Maintained professionalism, punctuality, and confidentiality while working with sensitive information. Assisted with administrative documentation, supported operational tasks, and coordinated duties to ensure smooth service delivery. Worked with attention to detail, followed procedures, and handled requests calmly and professionally.

Customer Service Associate (Client Transportation Support) at UCL (company name unclear in resume)

July 1, 2025 - December 31, 2025

Provided professional customer service, supported clients by assisting in getting them to appropriate locations, and communicated clearly with individuals to understand needs and expectations. Maintained documentation records while handling sensitive situations with patience and professionalism. Monitored safety and ongoing requirements while working in a fast-paced environment and coordinated tasks to support day-to-day operations.

Armed Guard at ArmaPlex Security

September 12, 2024 - October 23, 2025

Provided Armed Services for a Grow House

Security Officer (Access Control / Facility Support) at Lalo Security (company name unclear in resume)

March 1, 2023 - February 29, 2024

Monitored and authorized access to facilities while supporting smooth operations and maintaining professional service standards. Communicated with clients, employees, and staff, documented incidents and irregularities, and handled sensitive situations professionally. Prepared reports and maintained calm, responsible decision-making while ensuring adherence to established security procedures.

Security Officer (Monitoring and Documentation) at Reel Security

March 1, 2023 - July 31, 2023

Monitored facility activity and responded to events while maintaining strong observational awareness. Prepared detailed reports, logs, and documentation, ensuring accuracy and professionalism. Followed procedures for access and site safety, handled concerns and questions calmly, and maintained confidentiality and proper reporting practices.

Event / Culinary Staffing Assistant at Culinary Staffing Agency (company name unclear in resume)

September 1, 2019 - October 31, 2019

Worked as event and culinary staffing support, assisting with tasks as assigned and supporting staff needs in a professional manner.

Warehouse Associate at Amazon Fulfillment (Fontana, CA)

July 1, 2019 - December 31, 2019

Supported warehouse operations and fulfillment tasks while maintaining productivity and following workplace procedures.

Personal Care Assistant (Care Support) at Vista (company name unclear in resume)

May 1, 2018 - August 31, 2018

Provided personal care support and assistance, supporting daily needs with professionalism and care.

Retail / Bakery / Helper (company and title unclear) at Ontario, CA (company name unclear in resume)

June 1, 2017 - Present

Supported work duties in a retail/bakery setting following procedures and workplace expectations.

Security Officer (Facility Operations Support) at Riverside Security (company name unclear in resume)

March 1, 2017 - April 30, 2017

Supported operations with a focus on security and followed established procedures for employees and visitors. Worked in a fast and professional manner to help ensure a secure environment and assist with operational tasks as needed.

Security / Workforce Support at US Security (company name unclear in resume)

June 1, 2016 - January 31, 2017

Supported personnel and contributed to workplace activity and professional communication. Maintained documented information for management and coordinated tasks to support operational needs. Followed procedures while assisting with day-to-day security-related responsibilities.

In-Home Care Services Provider at Personal Care (company name unclear in resume)

September 1, 2014 - April 30, 2015

Provided in-home care services and personal support to clients while maintaining professional communication and reliability.