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Community engagement professional prepared to leverage substantial experience in nurturing relationships and driving outreach programs. Recognized for a strong focus on collaboration and achieving impactful results, adaptable to evolving needs. Known for effective communication and relationship-building skills valued by employers. View my portfolio here: _Website not available. Sign in: https://www.twine.net/signup_…Community engagement professional prepared to leverage substantial experience in nurturing relationships and driving outreach programs. Recognized for a strong focus on collaboration and achieving impactful results, adaptable to evolving needs. Known for effective communication and relationship-building skills valued by employers. View my portfolio here: _Website not available. Sign in: https://www.twine.net/signup_

Shauna Pepitone

Social Media Freelancer, Social Media Manager, Content Creator, +3

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Community engagement professional prepared to leverage substantial experience in nurturing relationships and driving outreach programs. Recognized for a strong focus on collaboration and achieving impactful results, adaptable to evolving needs. Known for effective communication and relationship-building skills valued by employers. View my portfolio here: _Website not available. Sign in: https://www.twine.net/signup_…Community engagement professional prepared to leverage substantial experience in nurturing relationships and driving outreach programs. Recognized for a strong focus on collaboration and achieving impactful results, adaptable to evolving needs. Known for effective communication and relationship-building skills valued by employers. View my portfolio here: _Website not available. Sign in: https://www.twine.net/signup_

Available to hire

Community engagement professional prepared to leverage substantial experience in nurturing relationships and driving outreach programs. Recognized for a strong focus on collaboration and achieving impactful results, adaptable to evolving needs. Known for effective communication and relationship-building skills valued by employers.
View my portfolio here: Website not available. Sign in: https://www.twine.net/signup

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Care Driver — Community Engagement Specialist at Hop Skip Drive

September 1, 2024 - October 1, 2025

Led the Care Driver community by establishing and nurturing recognition programs, managing communications and feedback, and creating content and opportunities to enhance driver experience and shared learning.

Care Driver Intern at Hop Skip Drive

May 1, 2024 - August 1, 2024

Paid internship focusing on enhancing the Care Driver experience and community engagement by planning and executing regional events, leading the Surprise & Delight recognition program, managing digital communications, and using Tableau and Google Sheets to audit operational processes and drive improvements.

Safe Ride Support Specialist at Hop Skip Drive

March 1, 2023 - September 1, 2024

Proactively monitor and support in-progress rides for Care Drivers, riders, and parents; efficiently resolve high-volume issues and inquiries via phone and SMS; log activity and report operational trends with the CRM (Kustomer) and various apps.

Care Driver at Hop Skip Drive

February 1, 2022 - March 1, 2023

Independent, highly vetted professional providing safe, reliable transportation for children (ages 6+) and other vulnerable populations; adhered to 15-point Safety Certification and Zero Tolerance Policy; used scheduling technology to meet deadlines and maintained rider comfort and wellbeing through empathetic in-ride support.